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business lending specialist resume example with 10 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet personal and team goals.

Skills
  • Underwriting
  • Data Analysis
  • Risk Analysis
  • Critical and Strategic Planning
  • Team Management/Team Work
  • Project Management
  • Conflict Resolution
  • Credit Analysis Management
  • Omega Commercial
  • Business Lending Training
  • Commercial Credit
  • Financial Statement Analysis
  • Sales Cycle
  • Communication Management
  • AML (Anti-Money Laundering)
  • BSA (Bank Secrecy Act)
  • Sales Force
  • JIRA
  • Microsoft Office
Work History
Business Lending Specialist, 08/2020 - Current
State Of Arkansas Tucker, AR,
  • Contact members who are, or have expressed interest in, applying for business loans or other services and handled the collection of supporting documentation, e.g., balance sheets, profit and income and cash flow statements, business strategy employed, etc., to evaluate and underwrite business loans
  • Close business loans and ensure loan proceeds disbursement. Maintain and ensure loan production goals and cumulative loan dollar bookings, conversion, disposition, member service and loan quality are achieved.
  • Understood sales cycle in relation to Commercial Lending Effective skills in credit and financial analysis and handled the maintenance of strategies to ensure loan production goals and cumulative loan dollar bookings, conversion, disposition, member service and loan quality are achieved.
  • Offers assistance with complex requests, de-escalating member questions, and maintains one call resolution, reviews credit risk and analyzed financial statements, and detected any errors, and remedied any errors quickly and efficiently within loan application process
  • Brainstorm on implementable strategies to conduct presentations to upper management and executive teams for loan recommendations, and analyze customer data such as financial statements to determine level of risk involved for extending credit.
Business Operations Specialist, 06/2018 - 08/2020
Navy Federal Credit Union City, STATE,
  • Participated in the training, coaching, and helping of employees in division to implement strategies that fosters motivation and improve quality and consistency. Audits, Coaches, and maintains records for all Commercial Accounts and Business Partners and initiates member correspondence, and provides accurate details to ensure member satisfaction.
  • Served as a supervisor/project lead for SBA Loan Processing team managing 10-15 processors and maintaining quality, as well as a great member experience for 6+ month assignment while simultaneously working with business unit partners, and outside business unit partners to update manuals, and processes to help improve quality of service.
  • Spearheads numerous functional teams with the organization including the business unit with taking high priority calls, and de-escalates as well as helps members with lending opportunities within commercial lending; led the reviewing of CFPB (Consumer Financial Protection Bureau) complaints sent to the business unit, and provides guidance on how to proceed to maintain regulatory compliance; led team on projects, and helps with presenting information to business partners/management to collaborate and help with efficiency as well as productivity.
  • Contributes towards the development of manuals with clear and concise procedures to complete tasks effectively and efficiently and consulted with prospective business units with possibly regulatory issues, as well as look out for possible concerns with regulatory non-compliance within the business unit reviewed, leveraging experience in managing multiple priorities independently or in a team environment to achieve goals.
  • Leveraged on the use of Salesforce for reporting and maintaining service level agreements for the business area and spotted risks associated with Business Services, and makes recommendations to assist with controls for possible regulatory or compliance risks.
  • Reviews implementation of controls by performing assessments on how well the business unit is following guidance as well as data received, and recommends remedies for possibly trends in compliance or regulatory issues that could arise
  • Regularly review audits, maintain guidelines to industry standards, and update audits when required and Analyzes legal documents, and complex entity documents to help open commercial/business memberships and lending.
  • Deployed strategies that promoted enterprise-level risk management practices and helped instill a strong culture focused on protective policies and procedures.
  • Proficient in the development of contingency plans, ensuring business continuity through cross- training, documentation and data backups, and oversaw the establishment and controlling the execution of reporting and analytics for multiple operations departments.
  • Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
Lead Member Service Representative II, 08/2016 - 06/2018
Pen Air Federal Credit Union City, STATE,
  • Oversaw the effective monitoring, and implementation of strategies that fostered the accomplishments of results, resolving conflict and problem-solving as necessary to ensure focus on training for process improvement.
  • Offered assistance to team members in meeting unit goals and stated service levels Reviewed, revised, and edited procedures for accuracy as well as updating to trends in data received from the call center
  • Understanding all federal and state laws in regulation with NCUA over all forms of payment (ACH, electronic payments, etc.)
  • Helped initiate wires up to $15 Million, and maintain program for preventing wire fraud by practicing industry standards and continuously outperformed peers in fast paced, and overall busy environment
  • Developed financial literacy courses for local high schools to learn, and gain access to the financial world. Monitored daily balance of the call center branch ensuring remote tellers, and call center were in balance before leaving their shift, as well as remedying any errors that occurred the same day.
  • Trained, mentored, and coached new Member Service Representatives Lending Officers that helped close loans in a timely manner and supported projects to increase efficiency within the call center.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit, and utilized it to do research and follow business trends, served as a subject matter expert for all call center policies and products offered, Resolved and responded to all member concerns to maintain one call resolution.
Office/HR Manager, 01/2012 - 08/2016
Gaines Auto Center City, STATE,
  • Provided excellent in store experience for attended customers while ensuring the proper management and training of all staff.
  • Participated in the onboarding of new employees by performing research for qualified candidates, reviewed resumes, and scheduled interviews.
Education
Master of Arts: Interdisciplinary Studies, Expected in 05/2018
-
Liberty University - Lynchburg, VA
GPA:
Status -
  • Dual Majored in Business, and Health Care Administration
Bachelor of Science: Health Care Administration, Health Care And Business Management, Expected in 05/2015
-
The University of West Florida - Pensacola, FL
GPA:
Status -
  • Majored in Health Care Administration, and a Minor focus in Business Administration

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Resume Overview

School Attended

  • Liberty University
  • The University of West Florida

Job Titles Held:

  • Business Lending Specialist
  • Business Operations Specialist
  • Lead Member Service Representative II
  • Office/HR Manager

Degrees

  • Master of Arts
  • Bachelor of Science

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