Business Development Support Representative resume example with 17+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Flexible and educated HR Assistant with 4 years of experience in human resources. Advanced knowledge of HR principles and procedures. Well-versed in processing hiring and exit paperwork and maintaining accurate files. Highly communicative Payroll Specialist promoting more than four years of expertise in auditing payroll data and processing garnishments. An action-oriented professional with skills in ADP processing and Paylocity. Offering talents in cultivating lasting relationships, resolving issues quickly and identifying mistakes on time sheets. Experienced in Sale and well-versed in developing performance-oriented cultures devoted to continuous improvement and revenue growth. Results-focused leader with proven success in maintaining long-term growth. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills.

  • Lead Generation
  • Lead prospecting
  • Benefits Administration
  • Employment Verification
  • Tax Law Compliance
  • Employee File Maintenance
  • Wages and Deduction Calculation
  • Pay Adjustments
  • Microsoft Office
  • ADP Workforce Now, and Paylocity Platforms
  • Time Tracking and Review
  • Payroll Reconciliation
  • Timecard Management
  • Excellent work ethic
  • Data Trak, OS, FitMetrix Gym tracking systems
Work History
09/2020 to Current Business Development Support Representative Care Atc Inc | Satellite Beach, FL,
  • Communicated with leadership teams by spearheading regular meetings to discuss call center objectives.
  • Supported marketing teams, creating, deploying and optimizing campaigns for Best Fitness Members through call center.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to prospects.
  • Answered average of three hundred contacts daily through calls, emails, texts through tracking system prospect inquiries, booking appointments and promoting free trials to get prospects into clubs.
  • Reached out to new members after completed sales to suggest additional personal training service and inquire about needs or concerns.
  • Improved office operations by supporting Management at corporate level, maintained employee records, assisted in onboarding of employees, club inventory, accounts payable, collections and data entering.
05/2004 to Current Massage Therapist Cruise America | Everett, WA,

Maintained Massage Therapy License- NCTEMB Nationally Board Certified

  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Performed massages for clients using various therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
  • Stimulated energy flow along medians to channel body healing responses.
  • Prepared blends of plant-based oils to aid in massage through direct warming and aromatherapy.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction
03/2017 to 03/2020 Human Resources Assistant Best Fitness | City, STATE,

*Pre pandemic shut down position

  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Delivered friendly assistance with new hires throughout hiring process.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Prepared monthly termination lists to be added to permanent records.
  • Assisted with on-boarding process of 20 new hires monthly.
  • Posted positions through Paylocity platform and job target for recruiting.
  • Recruited and screened qualified potential employees.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Maintained payroll information by calculating, collecting and entering data.
  • Initiated direct deposits and prepared manual checks for employees.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Issued tax forms on annual basis.
  • Checked accrued hours against listed hours for leave time.
  • Managed payroll data entry and processing for six hundred + employees to comply with multi state payroll laws.
  • Processed new hire paperwork and documents.
  • Processed payrolls on regular basis for more than 600+ employees in 10 companies.
  • Updated employee banking records when it was necessary.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Researched and resolved time discrepancies.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
Expected in 05/2023 BBA | Business Management- Human Resources Southern New Hampshire University, Hooksett, NH GPA:

Currently enrolled in Business Management; Human Resource BA program.

Expected in 05/2004 No Degree | Massage Therapy Hawaiian Islands School of Bodily Therapy, Captain Cook, Hi. , GPA:
  • Completed professional development in Massage Therapy
  • Licensed in Hawaii
  • Licensed in Arizona
  • Licensed in New Hampshire
  • NCTEMB Nationally Board Certified

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Hawaiian Islands School of Bodily Therapy

Job Titles Held:

  • Business Development Support Representative
  • Massage Therapist
  • Human Resources Assistant


  • BBA
  • No Degree

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