Business Development Support Representative resume example

Maintained Massage Therapy License- NCTEMB Nationally Board Certified

• Provided safe, effective and appropriate massage therapy techniques during customer appointments.
• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
• Performed massages for clients using various therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
• Stimulated energy flow along medians to channel body healing responses.
• Prepared blends of plant-based oils to aid in massage through direct warming and aromatherapy.
• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction

*Pre pandemic shut down position

• Administered compensation, benefits and performance management systems and safety and recreation programs.
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
• Delivered friendly assistance with new hires throughout hiring process.
• Created and completed personnel action forms for all hires, terminations, title changes and terminations.
• Prepared monthly termination lists to be added to permanent records.
• Assisted with on-boarding process of 20 new hires monthly.
• Posted positions through Paylocity platform and job target for recruiting.
• Recruited and screened qualified potential employees.
• Reduced workers' compensation claims by instituting corporate safety training program.
• Maintained payroll information by calculating, collecting and entering data.
• Initiated direct deposits and prepared manual checks for employees.
• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
• Issued tax forms on annual basis.
• Checked accrued hours against listed hours for leave time.
• Managed payroll data entry and processing for six hundred + employees to comply with multi state payroll laws.
• Processed new hire paperwork and documents.
• Processed payrolls on regular basis for more than 600+ employees in 10 companies.
• Updated employee banking records when it was necessary.
• Updated employee files with new details such as changes in address or salary levels.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Researched and resolved time discrepancies.
• Processed employee W-9 and I-9 forms and managed benefits and leave time.