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Business Development Representative Resume Example

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BUSINESS DEVELOPMENT REPRESENTATIVE
Professional Summary

Poised and professional Bank Manager skilled at informing clients about banking products and services while recommending best options to meet needs. Results-oriented self-motivator with over 20 years in sales and branch management, loan management and general bank operations. Excellent interpersonal skills. Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations. Logical [Job Title] skilled in problem-solving and creative decision-making.

Skills
  • Revenue and profit maximization
  • Relationship building and rapport
  • Financial operations
  • Corporate budgeting
  • Cash-flow analysis
  • Business-to-Customer Expertise
  • Product knowledge
  • Account development
  • Team building expertise
  • Budget forecasting
  • Product and service sales
  • Customer satisfaction
  • New Business Development
  • Relationship building and management
  • Staff Management
  • Goals and performance
  • Operations
Work History
Business Development Representative, 02/2019 to 04/2020
Rusty Eck Ford – Wichita, KS
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Arranged potential client contacts, cultivated relationships and followed through all service needs.
  • Managed needs of more than 1200 customers at once using strong prioritization and multitasking abilities.
  • Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
  • Negotiated contracts and closed sales with new and existing clients.
  • Maintained excellent attendance record, consistently arriving to work on time.
Business Development Representative, 04/2017 to 02/2019
Parks Motors – Augusta, KS
  • Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
  • Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
  • Met with current clients to assess needs and develop improvement plans.
  • Arranged potential client contacts, cultivated relationships and followed through all service needs.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
Branch Manager, 02/2014 to 03/2017
Emprise Bank – Augusta, KS
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Assessed employee performance and developed improvement plans.
  • Identified and capitalized on community business opportunities with effective networking.
  • Met deadlines by proactively managing individual and team tasks and implementing processes.
  • Recruited, interviewed, hired and trained 9 employees and implemented mentoring program to promote positive feedback and engagement.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Engaged employees in business processes with positive motivational techniques.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Resolved escalated customer issues and boosted retention rates
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Led team of 10 staff.
  • Maintained friendly and professional customer interactions.
  • Wrote reports detailing branch activities.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Received superior customer service satisfaction scores for 6 consecutive quarters.
  • Generated dramatic improvements across entire sales cycle, including prospecting, conversion and contract negotiation.
Bank Manager and Loan Officer, 10/1994 to 01/2014
The Peoples Bank – Pratt, KS
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Developed and maintained relationships with local real estate agents.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Assisted senior-level credit officers with complex loan applications.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Maintained strict confidentiality of bank records and client information.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Conducted UCC searches and created environmental reports as part of loan process.
  • Increased customer satisfaction by resolving issues that stemmed from purchasing a bank in a small community that had been owned by another family for 3 generations. With this process, came gaining the trust of the community as well as the current employees of the bank during and after the conversion.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed team communications and information for weekly staff meetings. Also communicated with the President of the bank on staff issues as well as financial reporting weekly.
Education
Associate of Science: Agriculture Business W/Minor in Business Admin, 05/1994
Northwestern Oklahoma State University - Alva, OK
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Resume Overview

Companies Worked For:

  • Rusty Eck Ford
  • Parks Motors
  • Emprise Bank
  • The Peoples Bank

School Attended

  • Northwestern Oklahoma State University

Job Titles Held:

  • Business Development Representative
  • Branch Manager
  • Bank Manager and Loan Officer

Degrees

  • Associate of Science : Agriculture Business W/Minor in Business Admin , 05/1994

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