Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 20 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Proven history of increasing customer satisfaction.
Skills
Technologically savvy
High-energy attitude
Inbound and outbound calling
Credit card payment processing
Schedule mastery
Customer service
Experience
09/2019 to 12/2021
Business Development RepresentativeImperva – New York City, NY,
Set up potential client contacts, cultivated relationships and followed through on service needs.
Managed client database to maintain accurate information.
Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
Identified additional business opportunities and communicated to team.
Conducted market research to determine new business opportunities.
Managed multiple projects and met time-sensitive deadlines.
Stayed current on company products and services to provide top-notch expertise to customers.
Identified business prospects through cold calling, networking, marketing and database leads.
Skilled Business Development Representative bringing 18 months of experience in sales. Decisive, adaptable and resourceful problem solver with persuasive communication style.
THIS IS A SUMMARY Seasoned BDC and Service Rep highly effective at taking on challenging objectives and exceeding expectations. Team-oriented professional successful in fast-paced, high-demand environments. Eager to work alongside customers to achieve solutions meeting diverse needs and driving company growth.
Oversaw needs of more than 30 customers per hour during typical day.
09/2018 to 03/2020
DOFI- Director of First Impressions Lhc Group – Springfield, OH,
Managed accurate and adequate cash stock and inventory balances.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered calls to help over 30 customers each day.
Responded to customer concerns and issues by making sure each and every guest was satisfied with their service.
Delivered administrative support to team members, including making copies, organizing documents and rearranging schedules.
Set up potential client contacts, cultivated relationships and followed through on service needs.
06/2007 to 06/2016
HomemakerAtlantic Health System – Millburn, NJ,
Volunteered for many community organizations and public schools.
05/1999 to 08/2006
Business OwnerPaint'in Place Art Studio – City, STATE,
Created series of rough sketches for review, revision and approval.
Interfaced with clients and customers to determine special art project needs and prepared mosaic design proposals; defined scopes of work, budgets, and production schedules.
Produced home-based print materials and multi-media software.
Consistently met schedules and deadlines for all illustration projects.
Adapted to established art style of studio for consistency and quality purposes.
09/1993 to 05/2001
Dental AssistantDr. Zonca And Dr. Nelson – City, STATE,
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
Positioned patients for treatment by making chair adjustments, and prepared necessary equipment for procedures.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns.
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Education and Training
Expected in 06/1976 to to
High School Diploma: Foreman High School - Chicago, IL, GPA:
Expected in to to
: Dental Assisting University of Detroit Mercy - Detroit, MI GPA:
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