Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Offering an outstanding performance record as acknowledged by steady advancement through increasingly responsible operations and sales management promotions in leadership. Record of always exceeding ambitious operations goals in acquisitions and new development projects as well as business development and profit goals. Known for exercising a pronounced solutions focus to drive business activity – even in the face of vibrant and recessionary markets. Veteran at penetrating new markets, launching new products and partnering with vendors and customers to enhance existing products for maximum sales growth.
Expert in cultivating long-term strategic partnerships, alliances and sponsorship's that yield high returns by elevating Company presence to gain the attention of key decision-makers in C-Suite positions for verticals in Healthcare i.e. Hospitals, Clinics Private Practice, Senior Living i.e. Senior Living operators, management companies and investment groups. Additionally our vertical in Hospitality which caters to Restaurateurs, Hotel, Country Clubs & Resorts.
Key strength is devising creative solutions to overcome obstacles, adapt to changing circumstances, and attain important business goals. In every position, recognized for consistently surpassing goals in in virtually every area of measurement.
Skills
Stakeholder relations
Budget development
Project development
Product development
Inventory Management
Strategic planning and execution
Cost analysis and savings
Capital spending
Profitability and revenue generation
Purchasing and planning
Project Management
Process improvements
Performance Analysis
Processes and procedures
Problem resolution
Web development
Disaster Recovery Planning
Analysis & Evaluation
Budgeting /Financial Planning
Human resources management
Team Leadership & Development
Recruitment
Employee reviews
Coaching and mentoring
Staff training/development
Network Development / Operations
Data Warehousing
Client Relationships
User support
Cloud Computing
Product Life Cycle Management
Configuration management
Reporting capabilities
Information Protection /Security
Server Management
Enterprise Network Hardware / Software
Business Development
Delegation
Relationship Building
Effective leader
Conflict resolution
Client account management
Sales pipeline management
Corporate budgeting
Financial operations
Operational Improvement
Research
Quality Assurance
Regulatory Compliance
Data Analysis
Team Building
Operations Management
Documentation
Data Collection
Cash Management
Work History
01/2019 to CurrentBusiness Development ExecutiveAmeripride Services, Inc. | Corbin, KY,
Continually evaluated marketplace trends, ability and relations and oversaw gathering of competitive intelligence within markets and across service lines.
Increased partner sales by 15%
Supervised proposal development in response to RFPs within multiple markets.
Managed marketing team comprised of graphic artists, CRM administrator, and marketing coordinators.
Drove company branding efforts to increase market presence and brand recognition.
Created strategic service road maps for new initiatives.
Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
Mentored local personnel on best practices and protocols to maximize productivity.
Leveraged industry trends and competitive analysis to improve customer relationship building.
Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
Captured new customers by optimizing business strategies and launching products to diversify offerings.
Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
06/2018 to 06/2019Regional Sales & Marketing SpecialistHawthorn Retirement Group | City, STATE,
Nationwide Coverage of portfolio of 76 properties in Health Care industry overseeing portfolio of senior retirement communities consisting of independent, assisted living and memory care services.
(KPI) and (FPNL) review for operational & sales oversight of regional teams and community level personnel in operations and sales departments roles.
Achieved regional sales objectives by coordinating sales team, developing successful business development, professional outreach strategies and servicing accounts to strengthen business relationships.
Marketing and advertising development plans to aid in increased revenues utilizing social media channels and inbound lead sources to increase occupancy growth.
Recruitment and on-boarding of new personnel to include annual performance reviews and individual development plans for staff retention.
Coached and monitored employees to set productive goals and align operational practices while meeting and exceeding regional sales quotas.
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Extensive audits of operational support programs and CRM systems to identify and expedite increased revenues and sales volume.
Continually evaluated marketplace trends and oversaw gathering of competitive intelligence within markets and across service lines.
Supported business development efforts and coordinated with Senior Vice President of Sales on special campaigns.
Managed marketing team comprised of graphic artists, CRM administrator, and marketing coordinators.
Developed overall marketing strategy and support implementation across 5 departments.
Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
12/2017 to 07/2018Strategic Sales Executive - NationwideEclipse Senior Living | City, STATE,
Nationwide National coverage of portfolio of 86 properties in Health Care retirement industry consisting of independent, assisted living and memory care services.
Operational oversight of regional teams and community level personnel in operations and sales departments.
Recruitment and on-boarding of new personnel.
Extensive audits of operational support programs and CRM systems.
Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Researched latest market trends to provide current knowledge to clients.
Created and optimized records management strategies to coordinate and protect information.
Managed revenue models, process flows, operations support and customer engagement strategies.
Finalized project plans and obtained final approval from clients.
Monitored project activities and verified team members adhered to project's budget and business standards and regulations.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Conducted meetings with clients to determine project intent, requirements and budgets.
Developed comprehensive business cases to analyze costs, benefits, ROI and TCO of proposed solutions.
Drove operational improvements which resulted in savings and improved profit margins.
Developed team communications and information for web conferencing meetings.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
01/2013 to 01/2017Senior District Strategic Operations & Sales LeaderHoliday Retirement- Nationwide | City, STATE,
National coverage for all aspects of operations and sales for Health Care retirement industry for 102 communities in United States/Canada - in accordance with company strategic business plans.
Position portfolio of communities for growth by managing day-to-day performance - to include Operations, Clinical, and Marketing - by providing hands-on support, consulting, and mentoring Regional, and Community Directors.
Encapsulate company ancillary healthcare services into communities to provide viable healthcare solutions for residents and to enhance top-line growth through organic opportunities.
Partner with Executive Leadership, Regional, District, and Community team members to ensure quality, enhance operational margin performance, mitigate issues that may negatively impact business, and collaborate to resolve problems.
Streamline key processes and system conversions, retain/retrain associates, and navigate Re-branding and National Branding Campaigns.
Leverage company's size-and-scope and adherence to corporate partnerships to achieve cost savings / reduced expenses through increased purchasing power.
Model and nurture culture and service commitments.
Regions generates over $300 million in annual revenues.
Drove operational improvements which resulted in savings and improved profit margins.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Developed team communications and information for weekly remote staff meetings and coordinated webinars and conferences.
Attend industry trade shows such as Senior Dining Association, Argentum and Senior Living Executives.
Education
Expected in 2006Bachelors of Arts and Science | Communications/IT & Applied Business - Public ManagementUniversity of Alaska Anchorage, Anchorage, AK, GPA:
Dean's List
Expected in 2004Bachelor of Science | Public Administration And ServicesUniversity of Alaska Fairbanks, Fairbanks, AKGPA:
Expected in Associate of Arts | Broadcast Production & Audio EngineeringColumbia School of Broadcasting, Orlando, Florida, GPA:
Accomplishments
Days Inn Corporation Management Program - Hospitality (Hotel/Restaurant) Industry Management
Ready Rating - National & Local Disaster & Emergency Preparedness (FEMA) Ready.gov
Coalition Emergency Preparedness Coalition (HSPH) Harvard School of Public Health - (HPCR) Program on Humanitarian Policy and Conflict Research (ATHA)
Advanced Training Program on Humanitarian Action (Certificates) Early Recovery and the Transition of Relief to Development Human Rights in Humanitarian Action
Humanitarian Coordination Health in Humanitarian Crises
Organizational Mandates Humanitarian Principles Peace Building and Linkages with Security and Stabilization International Assistance and Interventions
The Role of International Law in Humanitarian Assistance Cornerstone On Demand Foundation - Disaster Ready.org (Certificates) - 1987
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School Attended
University of Alaska Anchorage
University of Alaska Fairbanks
Columbia School of Broadcasting
Job Titles Held:
Business Development Executive
Regional Sales & Marketing Specialist
Strategic Sales Executive - Nationwide
Senior District Strategic Operations & Sales Leader
