Business Development Executive (Caribbean + LATAM) Resume Example

• My Job was to sell, to offer and apply tailored solutions to help publishers make the best out of programmatic advertising by monetizing their traffic more efficiently.
• Improved operations by working with team members and customers to find workable solutions.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
• Collaborated with others to discuss new business and advertising opportunities.
• Created agendas and communication materials for team meetings.
• Performed site evaluations, customer surveys and team audits.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Utilized bitrix24 to compile data gathered from various sources.
• Delivered programmatic advertising to customer locations.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Recognized by management for providing exceptional customer service.
• Earned reputation for good attendance and hard work.
• Supported technical department by compiling paperwork and taking detailed meeting minutes.
• Maintained updated Google Ad Exchange and most major players in the programmatic ecosystem knowledge through sell our products.

• Sales and brand representative for Adobe licenses for Colombia

Unity Game engine Software
Autodesk - 3d Max 3D modeling and rendering Software
Toon boom animation and Storyboard Software

• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
• Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
• Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
• Consistently responded to customer service emails within standard window for optimal response.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Documented repair processes and helped streamline procedures for future technical support actions.
• Developed training materials, conducted webinars and authored wikis for user training and support use.
• Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
• Observed system functioning and entered commands to test different areas of operations.
• Created user documentation and manuals for use in training classes and onboarding sessions.
• Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
• Responded to support tickets within 72 HOURS to improve customer service.
• Reviewed current hardware and software and recommended modifications to increase system speed.
• Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
• I assisted users online through live chat, web conferencing, and phone to resolve usage and access issues with the help of the technical team.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

• Salesperson of specialized POS software; Responsible for the sale, marketing and implementation of licenses and software for point of sale.
• Software for restaurants, hotels, retail and general commerce. Responsible for the provision of Services in the areas of consulting, training and implementation of management systems and software.
• Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
• Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
• Planned and executed in-store promotional events to increase customer engagement and sales revenues.
• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
• Analyzed and assessed market shifts to maximize opportunities and establish possible leads into new markets.
• Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
• Developed and implemented new sales strategies to update product lines.
• Formalized sales process to enhance operations and promote acquisition of new customers.
• Researched and capitalized on emerging opportunities to build business and expand customer base.
• Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
• Liaised between cross-functional groups involved in production, design and delivery of products.
• Boosted team morale and overall sales volume by creating employee incentive sales contests.
• Cultivated relationships with realtors, prospects and buyers to drive profit opportunities.
• Promoted product and service benefits through facility tours and engaging presentations.
• Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
• Created and finalized quotes to complete deals between company, vendors and customers.
• Planned and developed strategies to increase sales and territory.