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Business Development Executive (Caribbean + LATAM) Resume Example

Resume Score: 80%

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BUSINESS DEVELOPMENT EXECUTIVE (CARIBBEAN + LATAM)
Summary

IT Sales,Business Development Executive CALA ( Caribbean + Latam)

Passionate about Business, digital products and technology. Passionate to understand the real customers needs, help them, and creating great customer experiences.

Engineer with 10+ years of enterprise software sales experience, Mobile apps and tailor made technology. 4+ years like IT Business Development Manager to grow international customers. Proven commercial success in working with B2B executives, VP and ‘C' level.

Ability and experience with strategic thinking and complex decision-making talent to drive impact to customers. Business strategy and market development knowledge with analytical and business modeling skills.

Passionate to work with cross-disciplinary face to face or virtual teams to help drive key business development initiatives from creation to implementation in partnership with key stakeholders.

Ability to influence and drive results in a complex technical and business environment, including ability to communicate and influence various internal stakeholders and across functions (such as engineering, marketing, sales, services, finance and legal).

Forward-thinking and results-driven; work closely with executive management in creating business, market and distribution programs, and shaping strategic direction to INCREASE MARKET and MAXIMIZE PROFIT. Background includes building regions from the ground up, identifying areas for innovation and process improvement across all aspects of enterprise sales Management, and driving fresh initiatives to CAPTURE NEW BUSINESS OPPORTUNITIES.

I am a very nice, empathetic and persuasive person.I like goals, I commit myself, I do the proper planning and execution to achieve them.

Entrepreneurial, leader, creative, motivated, adaptable, honest.

Skills
  • Business plans
  • Tailor made Technology
  • Google Analytics
  • Digital Marketing
  • Marketing and sales
  • Mentoring
  • Negotiations
  • Relationship selling
  • Written and oral communication skills
  • Key account generation
  • Energetic self-starter
  • Outgoing personality
  • Customer- and service-oriented
  • Strategic decision making
  • Public relations understanding
  • Business Strategy Development
  • Trained in business development
  • Networking and business development
  • Business and marketing plans development
  • Sustainable business models
  • Business plan execution
  • Team leadership and development
  • Key relationship development
  • Business skills
Experience
Business Development Executive (Caribbean + LATAM) | 01/2016 to CurrentMediafeel - México, Mexico
  • Experienced professional with investment experience and/or founder experience. i have worked within the entrepreneurial ecosystem (startups/accelerators/funds) for + 7 years.
  • Completed entrepreneur project resulting in seed capital from the Colombian government and several awards for entrepreneurship in Colombia and México.
  • Brought in USD $ 50.000 in seed funding by building partnerships and sourcing direct investments.
  • The last 4 years has been the exploration of international markets and the achievement of goals and successful business opportunities in countries such as Mexico, Guatemala and the Caribbean.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Outlined detailed business plan, drafted mission statement and defined corporate vision.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Identified operational weaknesses and developed improvement plans to correct problems.
  • Established and maintained successful company atmosphere and built cohesive team environment.
  • Developed strategies for building income, including distribution model and customer acquisition plans.
  • Established mission, vision and day-to-day expectations for [Type] organization.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Obtained key funding to get business moving at early stages.
  • Supervised performance of 10 workers, with goals of improving productivity, efficiency and cost savings.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Lead team of 10 employees in all operations including sales, service, parts and office functions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Collaborated with others to discuss new business and products opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Supported technical department by compiling paperwork and taking detailed meeting minutes.
  • Technologies knowledge to build ours products like:
  • O Angular - Sites – frontend
    o Flutter -Apps (iOS & android)
    o Node.js - backend
    o Amazon Web Service (AWS)
    o Unity 3D
Business Executive Latam | 01/2014 to 11/2015Clickio - Mexico, ME
  • My Job was to sell, to offer and apply tailored solutions to help publishers make the best out of programmatic advertising by monetizing their traffic more efficiently.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Collaborated with others to discuss new business and advertising opportunities.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized bitrix24 to compile data gathered from various sources.
  • Delivered programmatic advertising to customer locations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Supported technical department by compiling paperwork and taking detailed meeting minutes.
  • Maintained updated Google Ad Exchange and most major players in the programmatic ecosystem knowledge through sell our products.
IT BUSINESS DEVELOPMENT MANAGER | 02/2012 to 11/2013Naska - BOGOTÁ, COLOMBIA
  • Sales and brand representative for Adobe licenses for Colombia

Unity Game engine Software
Autodesk - 3d Max 3D modeling and rendering Software
Toon boom animation and Storyboard Software

  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
  • Observed system functioning and entered commands to test different areas of operations.
  • Created user documentation and manuals for use in training classes and onboarding sessions.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Responded to support tickets within 72 HOURS to improve customer service.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • I assisted users online through live chat, web conferencing, and phone to resolve usage and access issues with the help of the technical team.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
IT Business Development Executive | 01/2010 to 02/2012CSI - BOGOTA, Colombia
  • Salesperson of specialized POS software; Responsible for the sale, marketing and implementation of licenses and software for point of sale.
  • Software for restaurants, hotels, retail and general commerce. Responsible for the provision of Services in the areas of consulting, training and implementation of management systems and software.
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Analyzed and assessed market shifts to maximize opportunities and establish possible leads into new markets.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Developed and implemented new sales strategies to update product lines.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
  • Liaised between cross-functional groups involved in production, design and delivery of products.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Cultivated relationships with realtors, prospects and buyers to drive profit opportunities.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Planned and developed strategies to increase sales and territory.
Education and Training
CYMETRIA GROUP -GOOGLE - - COLOMBIA | Digital Marketing -Google AdWords Google Analytics2016
CYMETRIA GROUP - - COLOMBIA | IOS Native Development 2016
PROGRAM PROCOLOMBIA AND MINTIC - - COLOMBIA | IT Exporting Program2015
TECNOLÓGICO DE MONTERREY - - MEXICO | Entrepreneurship Mentoring 2015
SENA SER. NACIONAL APRENDIZAJE - - COLOMBIA | Marketing And Sales2014

Get ready to export

EMPRENDETIC - PARQUESOFT - - COLOMBIA | IT Entrepreneurship 2014
SENA SER. NACIONAL APRENDIZAJE SENA - - COLOMBIA | Identification of Business Ideas - Business Plans2013
SENA ER. NACIONAL APRENDIZAJE - | Business Management And Administration2013
VISIONARY GROUP - - COLOMBIA | Foster Sales2013
COLLEGE UNIVERSITY oF SAN BUENAVENTURA - - COLOMBIA | Bachelor of ScienceMultimedia And Sound Engineer, 2012
Accomplishments
  • MEDIA FEEL SAS CO FOUNDER & BUSINESS DEVELOPMENT MANAGER Empresa especialista en desarrollos de Contenidos digitales.
  • NEW MEDIA - APPS - GAMES Company favored with the fund's resources to undertake, resources that have already been forgiven by compliment sales goals, job creation, impact and business, technological development and snow producer.
  • Participating youth fair innovation Colciencias 2012 Favored by Emprendetic program - Parquesoft - Municipality of Bogotá IT program favored by the exporter.
  • Internacionalización being supported by ProColombia and Sergio Arboleda University Favored with the Convention ZASCA Technology Development District Secretaria 2012-2016 www.mediafeel.co CONTACT: -Sofía Bernal - ACCOUNT TELÉFONO: 313 3187408 -Gustavo Prieto - Gestor de Emprendimiento SENA - FONDO EMPRENDER TELÉFONO: 33114687679 PLAY MARKETING - AMERICA MARKETING CONSULTANT IT DIGITAL STRATEGY CONSULTANT Play Marketing is a channel of communication, connections and training in supply chain technology in Latin America, it strives to improve these three elements in the daily life of manufacturers, wholesalers, channels and users of information technology and communications supporting them to make it a win-win transaction.
  • 2015-2016 CONTACTO: - Martin Espinoza - CEO TELÉFONO: + 1 (786)4275970 Miami USA NASKA DIGITAL BUSINESS DEVELOPMENT MANAGER Sales specialist Unity game engine Software Autodesk - 3D modeling and rendering software Toon boom animation and Storyboard Software Adobe 2013 CONTACTO: - Jimmy Martínez- CEO TELÉFONO: 3213251 GRUPO EMPRESARIAL SION BUSINESS SPEAKER It is a group of entrepreneurs who share everything they have learned throughout the experience and long training.
  • Since 1991 Group Sion influence the creation, management and financial growth of individuals, companies and businesses in every part of the world.
  • 2014 CONTACTO: - Jairo Forero - Gerente TELÉFONO: 3114736599 CSI-CONSULTING AND INFORMATION SERVICES.
  • BUSINESS DEVELOPMENT EXECUTIVE Company dedicated to providing high quality services in the areas of consulting, training and implementation of management systems, about Services Administration Information Technology, adding value to all types of companies both nationally and internationally.
  • It has certified consultants with vast experience, constantly trained and stand out, being integral consultants, who act with responsibility and commitment.
  • 2012 CONTACTO: José Ramírez - CO FOUNDER TELÉFONO: 3175157340.
Certifications
IT Business Development Manager/Entrepreneur Engineer PERSONAL INFORMATION DATE OF BIRTH: February 3 - 1986 AGE: 32 BIRTHPLACE: Colombia - Bogotá MARITAL STATUS: Single ADDRESS: Jardines de Santa Fe 102 - Juriquilla - Querétaro- México PHONE: +521
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/johannazuluaga3f/
  • https://www.facebook.com/JohannaZuluaga3f
  • www.mediafeeel.co
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Mediafeel
  • Clickio
  • Naska
  • CSI

School Attended

  • CYMETRIA GROUP -GOOGLE
  • CYMETRIA GROUP
  • PROGRAM PROCOLOMBIA AND MINTIC
  • TECNOLÓGICO DE MONTERREY
  • SENA SER. NACIONAL APRENDIZAJE
  • EMPRENDETIC - PARQUESOFT
  • SENA SER. NACIONAL APRENDIZAJE SENA
  • SENA ER. NACIONAL APRENDIZAJE
  • VISIONARY GROUP
  • COLLEGE UNIVERSITY oF SAN BUENAVENTURA

Job Titles Held:

  • Business Development Executive (Caribbean + LATAM)
  • Business Executive Latam
  • IT BUSINESS DEVELOPMENT MANAGER
  • IT Business Development Executive

Degrees

  • CYMETRIA GROUP -GOOGLE - COLOMBIA | Digital Marketing -Google AdWords Google Analytics
    CYMETRIA GROUP - COLOMBIA | IOS Native Development
    PROGRAM PROCOLOMBIA AND MINTIC - COLOMBIA | IT Exporting Program
    TECNOLÓGICO DE MONTERREY - MEXICO | Entrepreneurship Mentoring
    SENA SER. NACIONAL APRENDIZAJE - COLOMBIA | Marketing And Sales
    EMPRENDETIC - PARQUESOFT - COLOMBIA | IT Entrepreneurship
    SENA SER. NACIONAL APRENDIZAJE SENA - COLOMBIA | Identification of Business Ideas - Business Plans
    SENA ER. NACIONAL APRENDIZAJE - | Business Management And Administration
    VISIONARY GROUP - COLOMBIA | Foster Sales
    COLLEGE UNIVERSITY oF SAN BUENAVENTURA - COLOMBIA | Bachelor of Science

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