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Brand Ambassador Sales Associate Resume Example

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BRAND AMBASSADOR SALES ASSOCIATE
Professional Summary

Attentive Customer Service Representative with four years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Skills
  • Customer relations
  • Quality control
  • Inventory control
  • Customer-oriented
  • Accounts payable and receivable
  • Talented multi-tasker
  • Flexible thinker
  • Complex problem solving
  • Results-oriented
  • Microsoft Office expert
  • Negotiation skills
  • Customer satisfaction
Work History
09/2012 to Current
Brand Ambassador Sales AssociateCompany Name – City, State
  • Greet customers in a timely fashion, while quickly determining their needs.
  • Answer customer questions about product availability and shipment times.
  • Accurate log all daily shipping and receiving orders.
  • Document all customer inquiries and comments thoroughly and quickly.
  • Process cash and credit payments rapidly and accurately.
  • Coordinate between billing department and customers to resolve problems.
  • Recommend, select and help locate and obtain out-of-stock product based on customer requests.
04/2012 to 06/2013
Credit Agent Company Name – City, State
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Posted receipts to appropriate general ledger accounts.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
01/2010 to 05/2012
Technical AssistantCompany Name – City, State
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Activated accounts for clients interested in new services.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
Education
2013
Bachelor of Science: Business Management
Norfolk State University - City, State
2007
High School Diploma:
Highland Springs High School - City, State
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Resume Overview

School Attended

  • Norfolk State University
  • Highland Springs High School

Job Titles Held:

  • Brand Ambassador Sales Associate
  • Credit Agent
  • Technical Assistant

Degrees

  • Bachelor of Science : Business Management
    High School Diploma :

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