Brand Ambassador Sales Associate Resume Example
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BRAND AMBASSADOR SALES ASSOCIATE
Professional Summary
Attentive Customer Service Representative with four years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Skills
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Work History
09/2012 to Current
Brand Ambassador Sales AssociateBrown University – Providence , RI
- Greet customers in a timely fashion, while quickly determining their needs.
- Answer customer questions about product availability and shipment times.
- Accurate log all daily shipping and receiving orders.
- Document all customer inquiries and comments thoroughly and quickly.
- Process cash and credit payments rapidly and accurately.
- Coordinate between billing department and customers to resolve problems.
- Recommend, select and help locate and obtain out-of-stock product based on customer requests.
04/2012 to 06/2013
Credit Agent Rim Tyme – City , STATE
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Posted receipts to appropriate general ledger accounts.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
01/2010 to 05/2012
Technical AssistantNorfolk State University Office Of Technology No – City , STATE
- Installed software, modified and repaired hardware and resolved technical issues.
- Managed call flow and responded to technical support needs of customers.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Identified and solved technical issues with a variety of diagnostic tools.
- Activated accounts for clients interested in new services.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
Education
2013
Bachelor of Science: Business Management
Norfolk State University - City, State
Norfolk State University - City, State
2007
High School Diploma:
Highland Springs High School - City, State
Highland Springs High School - City, State
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Resume Overview
School Attended
- Norfolk State University
- Highland Springs High School
Job Titles Held:
- Brand Ambassador Sales Associate
- Credit Agent
- Technical Assistant
Degrees
- Bachelor of Science : Business Management
High School Diploma :
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