Attentive Customer Service Representative with four years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Skills
Customer relations
Quality control
Inventory control
Customer-oriented
Accounts payable and receivable
Talented multi-tasker
Flexible thinker
Complex problem solving
Results-oriented
Microsoft Office expert
Negotiation skills
Customer satisfaction
Education
Norfolk State UniversityNorfolk, VAExpected in 2013 – –Bachelor of Science:Business Management - GPA:
Highland Springs High SchoolHighland Springs, VAExpected in 2007 – –High School Diploma: - GPA:
Work History
Brown University - Brand Ambassador Sales Associate Providence, RI, 08/2012 - Current
Greet customers in a timely fashion, while quickly determining their needs.
Answer customer questions about product availability and shipment times.
Accurate log all daily shipping and receiving orders.
Document all customer inquiries and comments thoroughly and quickly.
Process cash and credit payments rapidly and accurately.
Coordinate between billing department and customers to resolve problems.
Recommend, select and help locate and obtain out-of-stock product based on customer requests.
Rim Tyme - Credit Agent City, STATE, 03/2012 - 05/2013
Successfully implemented new technologies and process automations to encourage continuous improvement.
Facilitated successful internal and external audits through sound and thorough documentation.
Posted receipts to appropriate general ledger accounts.
Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
