(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Attentive Customer Service Representative with four years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

  • Customer relations
  • Quality control
  • Inventory control
  • Customer-oriented
  • Accounts payable and receivable
  • Talented multi-tasker
  • Flexible thinker
  • Complex problem solving
  • Results-oriented
  • Microsoft Office expert
  • Negotiation skills
  • Customer satisfaction
Norfolk State University Norfolk, VA Expected in 2013 Bachelor of Science : Business Management - GPA :
Highland Springs High School Highland Springs, VA Expected in 2007 High School Diploma : - GPA :
Work History
Brown University - Brand Ambassador Sales Associate
Providence, RI, 08/2012 - Current
  • Greet customers in a timely fashion, while quickly determining their needs.
  • Answer customer questions about product availability and shipment times.
  • Accurate log all daily shipping and receiving orders.
  • Document all customer inquiries and comments thoroughly and quickly.
  • Process cash and credit payments rapidly and accurately.
  • Coordinate between billing department and customers to resolve problems.
  • Recommend, select and help locate and obtain out-of-stock product based on customer requests.
Rim Tyme - Credit Agent
City, STATE, 03/2012 - 05/2013
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Posted receipts to appropriate general ledger accounts.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
Norfolk State University Office Of Technology No - Technical Assistant
City, STATE, 2010 - 04/2012
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Activated accounts for clients interested in new services.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Norfolk State University
  • Highland Springs High School

Job Titles Held:

  • Brand Ambassador Sales Associate
  • Credit Agent
  • Technical Assistant


  • Bachelor of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: