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Brand Ambassador Resume Example

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BRAND AMBASSADOR
Summary

Effective Customer Service Representative with 6 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills
  • Honest
  • Flexible
  • Fast learner
  • Organized
  • Diligent
  • Resourceful research skills
  • Enthusiastic
  • Energetic
  • Excellent communication
  • Solution based
  • Patient
  • Positive attitude
  • Productive
  • Benefits
  • Cash handling
  • Interpersonal
  • Excellent communication
  • Clients
  • Client
  • Customer-service
  • Data collection
  • Data entry
  • Documentation
  • Inventory
  • Keyboard
  • Policies
  • POS
  • Speaking
  • Research
  • Safety
  • Sales
  • Video Production
  • Customer relations
  • Problem-solving abilities
  • Product organization
  • Adaptive team player
  • Retail sales customer service
  • Microsoft Office expertise
Experience
Brand Ambassador09/2019 to 03/2020Aster FarmsSacramento, CA
  • Educate customers and patient consultants (bud-tenders) on products and the brand.
  • Organized and carried out promotional events by setting up and tearing down event sites, interacting with potential customers and executing promotional sales.
  • Attended 5 promotional events each week in surrounding area to promote Aster Farms organic flowers.
  • Ensure inventory is correctly and displayed and in a position to heighten brand presence.
  • Replenished product stock to maintain appropriate levels and meet expected sales demands.
  • Build sustainable relationships with wholesales customers and their staff.
  • Generate new client leads.
  • Relay stocking issues to sales and inventory teams and update with pertinent information.
  • Ensure all customer feedback is relayed accurately to sales and inventory teams.
  • Detailed data collection pertaining to dispensary and customer feedback, brand placement, and inventory.
  • Promoted products using social media outlets, including Facebook, and Instagram.
  • Traveled to retail stores, conducted field recruiting and attended industry events resulting in 30% increase in brand awareness in 6 months.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Monitored all sales activity and assessed customer satisfaction with purchases by google document.
  • Took high-quality photographs of products and videos to support social media campaigns.
Yoga Instructor06/2017 to 03/2020Guiding FitnessSacramento, CA
  • Have knowledge of principles and procedures of physical yogic postures and safety practices in a studio setting.
  • Ability to establish and maintain effective working relationships with clients and families, staff members, and the general public.
  • Addressed incorrect movements and repositioned students.
  • Upheld safety standards, adhered to compliance requirements and attended continuing education courses to maintain credentials.
  • Discussed diverse yoga disciplines and specific poses with students.
  • Guided clients in safe exercise, taking into account individualized physical limitations.
  • Oversaw as many as four classes each week.
  • Watched clients during exercises and assisted with exercises.
Educator08/2018 to 09/2019LululemonSacramento, CA
  • Provided guests with world-class ‘education' and guest experience in the areas of product, culture, and community.
  • Product Education: communicated special features, benefits, fabric properties, usage, and best care instructions.
  • Culture Education: demonstrated the culture held within the company, including: attitude of fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and in-store discussion of lifestyle (i.e. Yoga, fitness, health and fun).
  • Community Education: ensures guest is aware of in-store community bulletin board – for information and resources regarding yoga and other health, fitness and related community information.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Processed orders through UPS and coordinated product deliveries.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers by finding needed retail items and checking inventory for items at other locations.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Budtender06/2017 to 08/2018Florin Wellness CenterSacramento, CA
  • Responsible for sales and customer experience by maintaining a tidy, safe, and inviting store environment.
  • Ensure the sales floor is properly stocked and the presence of the store is well maintained.
  • Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures.
  • Maintain product knowledge of strains and their medical benefits.
  • Greeting customers warmly when they enter.
  • Accurately use and maintain the Point Of Sale (POS) system in person and for placing phone orders.
  • Correct cash handling and discount application.
  • Handled large volume of cash with high accuracy and security each day.
  • Accurate and timely data entry of patient profiles.
  • Verifying proper paperwork, documentation and ID for customers.
  • Built and maintained effective working relationships with peers and upper management.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Oversaw sale of merchandise such as flowers, concentrates and edibles.
  • Managed supply restocking, display arrangements and general housekeeping.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
Education and Training
Film &Video Production Major2020Cosumnes River College
High School Diploma: General Studies2011Valley High School
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Resume Overview

Companies Worked For:

  • Aster Farms
  • Guiding Fitness
  • Lululemon
  • Florin Wellness Center

School Attended

  • Cosumnes River College
  • Valley High School

Job Titles Held:

  • Brand Ambassador
  • Yoga Instructor
  • Educator
  • Budtender

Degrees

  • Film &Video Production Major 2020
    High School Diploma : General Studies 2011

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