brand ambassador resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Skills
Inventory Control
Upselling
Windows
Typing
Computer Skills
Data Entry
Food Service
Kitchen Experience
Leadership Experience
Office Experience
Quality Assurance
Cold Calling
Shift Management
Microsoft Office
Organization Skills
Customer Service
Oracle
Java
Social media management
Experience
Brand Ambassador, 07/2022 to Current Canada Goose – Bellevue, WA,
Promoted positive company image through superior customer service experiences.
Built relationships and personalized future client development opportunities by collecting customer data.
Leveraged smartphones, tablets and CRM systems to manage and document daily activities.
Maintained inventory integrity and accuracy to protect company assets.
Stayed on top of industry-related topics, trends and tools to impact social growth and engagement.
Shared feedback and ideas with management to improve processes.
Conversed with customers to share information about products and services.
Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
Pre Kit, 08/2022 to 09/2022 Abb Ltd – Auburn Hills, MI,
Assessed work for errors or compliance issues and made corrections or modifications.
Retrieved correct materials from product inventory to perform various fabrication duties.
Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
Measured and marked cutting lines on materials and products.
Read and interpreted schematics and drawings for accurate results.
Powered up, calibrated and shut down fabricating machinery according to company regulations.
Assembled and completed products according to production schedules.
Promoted worksite safety by explaining and enforcing OSHA requirements.
Account Specialist, 05/2021 to 04/2022 Unitedhealth Group Inc. – Downey, CA,
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Received payment and posted to appropriate customer accounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Provider Data Rep, 07/2020 to 12/2020 Manulife – Portsmouth, NH,
Identified needs of customers promptly and efficiently.
Upsold products to policyholders and potential new clients.
Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
Responded to inquiries and explained product features and service advantages to potential customers.
Provider Relations Associate, 12/2019 to 07/2020 Bootbarn, Inc. – Jacksonville, NC,
Engaged customers and provided high level of service by carefully explaining details about documents.
Analyzed customer needs and provided best options, upselling products and services.
Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
Researched insurance plans to find good options for clients' needs.
Customer Service Rep/Manager, 02/2018 to 11/2019 Shell Gas Station – City, STATE,
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Recruited and hired qualified candidates to fill open positions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Entered time and attendance logs in preparation for payroll.
Stocking Associate/Team Lead/Customer Service Representative, 03/2013 to 02/2018 Nordstrom Rack – City, STATE,
Inspected items received for damage or other issues.
Broke down and discarded empty packaging and boxes after stocking products.
Unloaded goods using hand trucks or other equipment to receive merchandise.
Attached price labels to products and updated sales floor signs.
Operated tracking scanners to update and maintain accurate inventory information.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Delegated daily tasks to team members to optimize group productivity.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Collaborated with management team to implement new work procedures or policies.
Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
Rotated through series of different stations based on team needs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Educated customers on special pricing opportunities and company offerings.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Made outbound calls to obtain account information.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Associate, 04/2010 to 03/2011 Wal-Mart – City, STATE,
Provided excellent customer service while re-stocking shelves, aided in several departments such as paint: mixing paints for clients, sporting goods: providing fishing licenses and making keys for clients as well as check out, electronics: assisting with the secured items and check out
Built endcap displays and changed out seasonal isles.
Deli Associate/Cashier, 10/2009 to 03/2010 Kwik Chek – City, STATE,
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Maintained work areas to reduce potential for illness or injury.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Cleaned utensils, dishes and glasses for customer use.
Collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Learned roles of other departments to provide coverage and keep store operational.
Key Holder, 06/2006 to 07/2009 Comet Cleaners – City, STATE,
Provided excellent customer service while obtaining clients clothing and marking them appropriately, separating, washing, dry cleaning, folding hanging and assembly of orders
While also scheduling, training and taking care of counting the drawer and deposits at end of day
Maintained cleanliness of all appliances as well as opening and closing store.
Education and Training
High School Diploma: , Expected in to Bonham High School - Bonham, TX GPA:
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Resume Overview
School Attended
Bonham High School
Job Titles Held:
Brand Ambassador
Pre Kit
Account Specialist
Provider Data Rep
Provider Relations Associate
Customer Service Rep/Manager
Stocking Associate/Team Lead/Customer Service Representative