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Brand Ambassador Resume Example

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BRAND AMBASSADOR
Summary

Confident and versatile Brand Representative with 2 years of experience in boosting brands through one-on-one interactions with customers. Specialization in event coordination and promotional event management. Effective collaborating with others and also working independently.

Skills
  • Relationship management
  • Revenue generation
  • Communication skills
  • Customer relations
  • Brand awareness
  • Social media management
  • Customer service
  • Problem resolution
Experience
Brand Ambassador / House of Auth. - Bristol,TN, TN06/2016 - 04/2018
  • Processed purchases using POS systems to complete cash and credit card transactions.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Replenished product stock to maintain appropriate levels and meet expected sales demands.
  • Promoted products using social media outlets, including Facebook, Instagram and Twitter.
  • Promoted Gripp Energy Drink products by educating customers and prospects about offerings.
  • Collaborated with customer service team members to assist with product information and provide outstanding service.
  • Attended 80 promotional events each week in surrounding area to promote product and service.
  • Delivered $2,500 in individual sales by maximizing all selling opportunities.
  • Drove marketing decisions using insights learned through up-to-date knowledge of all product categories.
  • Increased sales 50% through training and professional presentations.
  • Traveled to retail stores, conducted field recruiting and attended industry events resulting in 30% increase in brand awareness in 2 months.
  • Monitored all sales activity and assessed customer satisfaction with purchases by working and talking with store managers.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Took high-quality photographs of products and created videos to support social media campaigns.
  • Organized and carried out promotional events by setting up and tearing down event sites, interacting with potential customers and catering to customers questions, concerns, and needs/wants.
  • Determined opportunities and maximized sales within specific market by staying current on industry trends.
  • Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
  • Promoted positive company image through superior customer service experiences.
  • Built relationships and personalized future client development opportunities by collecting customer data.
  • Achieved cost-savings by developing functional solutions to sales problems.
  • Collaborated with others to discuss new event opportunities.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered product to customer locations.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Maintained updated consumer knowledge through sampling and hosting events.
  • Handled all delegated tasks, including sales, distributing , and manual labor in warehouse .
Manager / Sonic Drive-In - Bristol, TN, TN08/2014 - 04/2016
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Carhop / Sonic Drive-In - Brehnam, TX04/2013 - 07/2014
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
  • Delivered food within 3 minutes to meet quality and service standards.
  • Offered customers nostalgic appeal by completing all work on roller skates, including balancing trays weighing up to 15 pounds.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Conducted random audits on inventory levels to uncover variances between reported count and actual count.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Verified orders and bagged items for easy transport.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Completed Carhop training program in 3 days.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Reported issues with customers and orders to supervisors.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Answered product and order questions accurately and professionally.
  • Collaborated with coworkers and managers to exceed sales goals by 40%.
  • Informed customers of regular deals or monthly specials, upselling 20% of orders.
  • Took orders, prepared foods and processed payments in full-service sonic establishment.
Education and Training
Tennessee High School - Bristol, TN05/2014High School Diploma
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Resume Overview

Companies Worked For:

  • House of Auth.
  • Sonic Drive-In

School Attended

  • Tennessee High School

Job Titles Held:

  • Brand Ambassador
  • Manager
  • Carhop

Degrees

  • Tennessee High School - Bristol, TN 05/2014 High School Diploma

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