Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Strong leader with expert knowledge of sales and operational aspects of the banking industry through 13 years of successful contributions. Motivating leader with history of building and managing teams. Proficient at identifying opportunities and integrating a strategy to obtain solutions. Through the years, a deep network has been established in the financial industry.

  • Excellent communication skills both verbal and written
  • Confident and creative leadership skills
  • Honesty and integrity combined with positive attitude is greatest attribute
  • Inspirational to others
09/2015 to Current
Branch Operating Model Lead Arthur J Gallagher & Co. Potomac Falls, VA,
  • Prioritize business initiatives that drive results for our Region.
  • Handle all escalated issues for the Region and provide quick solutions to our employees and clients.
  • Coordinate Real Estate activities including New Builds, Consolidations and Relocations of our branches in the Region.
  • Drive Client Experience Results in the Region by working with the RPL and conducting Workshops around strategy and behaviors.
  • Business Resiliency Lead for the Region to incorporate our strategy for weather or health issues.
  • Partner with Field Support Analyst to drive controls results across the region including bi-monthly calls and workshops.
  • Participate in Market Meetings to help drive results in all business priorities.
12/2009 to 09/2015
District Manager Trio Healthcare Portsmouth, OH,
  • Maximized branch revenue by optimizing daily operations for 15 branches.
  • Hired and Recruited diverse talent in all job families in branch banking.
  • Delivered business results that aligned with the business objectives by focusing on the behaviors.
  • Developed employees across the District in all job families to improve turnover.
  • Empowered branch managers to become resourceful leaders.
  • Partnered and collaborated with other market leaders in the community to drive results across lines of business.
  • Led the team in organized volunteer events such as Habitat for Humanity, ARC of Lafayette and Boys and Girls Club Mentoring.
  • Maintained client experience results throughout the division by coaching the behaviors and leading by example in the branches.
  • Focused on helping employees identify the "why" behind our policies and procedures and escalated any concerns.
08/2003 to 03/2007
Health Care Administrator Central Control LLC City, STATE,
  • Responsible for ensuring delivery of the highest quality of care.
  • Lead all departments on initiatives for patient and resident services including nursing, dietary, social services, activities, laundry and sanitation.
  • Responsible for leading community outreach efforts to develop key relationships with physicians and hospitals.
  • Organized the functions of the facility through appropriate departmentalization and delegation.
  • Planned and executed the annual budget to ensure profitable business results.
  • Developed and implemented policies/procedures to ensure a safe, efficient and high quality care facility.
  • Facilitated daily meetings with Medical Directors and all facility staff.
  • Reviewed and acted upon the reports of authorized inspecting agencies.
  • Facilitated a continuing education platform for all employees.
  • Ensure a safe work environment by working through OSHA guidelines.
  • Implemented a Continuous Quality Improvement Program.
02/2001 to 08/2003
Social Services Director LGMC City, STATE,
  • Assisted residents in adjustment to new environments including counseling for resident and family to assure psychosocial health and contentment.
  • Facilitated patient care meetings with resident, physician and family to verify adherence to care plan and sufficiency of actual everyday care.
  • Handled or delegated resident support concerns respectfully to preserve residents' dignity, health and safety.
  • Advocated for residents in response to stated needs for care quality, food, facilities and resident interactions.
  • Implemented social services care plan for each resident and updated plan annually in consultation with resident and family.
  • Managed resident admissions and discharge and referrals to other facilities, home health agencies and hospice based on resident and family needs, preferences and resources.
  • Fostered mutually beneficial working relationships with other social service organizations in community with emphasis on sharing best practices.
  • Educated residents and families regarding private insurance, Medicare, Medicaid, Veterans Administration and other possible sources of funding for required care.
  • Advocated for placement of patients into community-based treatment settings
Education and Training
Expected in 2000
Bachelor of Science: Psychology
University of Louisiana At Lafayette - Lafayette, LA,
  • Blue Key National Honor Society Member
  • Psi Chi National Honor Society Member
  • Published paper in Journal of Free Inquiry in Creative Sociology, Volume 31 No. 1 May 2003, "Death Anxiety and Religious Beliefs".

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  • University of Louisiana At Lafayette

Job Titles Held:

  • Branch Operating Model Lead
  • District Manager
  • Health Care Administrator
  • Social Services Director


  • Bachelor of Science

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