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Beauty Consultant Resume Example

Resume Score: 80%

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AC
BEAUTY CONSULTANT
Professional Summary

HardworkingCreative bringing 8 + years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable and passionate about Beauty , Fashion , Culture and Art

Background includes managing high-volume customer needs by completing quick, accurate assessments and providing fashionable recommendations. Completed unique designs and recommended products to boost revenue. Well-organized record keeper with good schedule management and relationship-building abilities.

Results-oriented Beauty Consultant specializing in product merchandising and personal consultations. Versed in beauty products and beauty techniques. Over years of successful retail experience.

Work History
Walgreens - Beauty ConsultantBaton Rouge, LA09/2016 - Current

Monitored trends to stay on top of fashions and better serve customer needs.

  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Created memorable customer experiences by including special services such as head and neck massages during appointments.
  • Upsold additional products and services to increase sales numbers.
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Identified client needs and recommended products based on preferences and requirements.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Recommended appropriate products to meet customers' individual needs.
  • Met or exceeded sales goals on regular basis.
  • Analyzed customer skin to assess unique conditions and skin type.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Maintained sales goal of at least 1,500 per day.
  • Cultivated productive and positive relationships with customers built on loyalty and service.
  • Arranged merchandise to present visually appealing displays that drive sales.
  • Processed payments by entering sales in register.
  • Professionally applied makeup to 15 clients per month for outings, proms, weddings, funerals and other special occasions and events.
  • Demonstrated application techniques to achieve desired looks.
  • Maintained counter and display areas in clean and neat fashion.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Suggested treatments and styles to suit customers' appearance and desired look.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Resolved customer concerns , improved operations and provided exceptional client support.
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Accomplished sales goals and boosted revenue by 122 % through product knowledge and customer relationship management.
  • Maintained records related to sales, returns and inventory availability.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Provided pricing information to customers regarding specific products.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Justice - Style AdvisorBaton Rouge, LA10/2015 - 09/2016
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Skilled using cash register including processing sales discounts and refunds.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Educated customers on promotions to enhance sales.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Greeted customers entering store and promoted sales or special programs.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Supported branding strategy by ensuring product displays aligned with corporate standards.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 40 customers each day.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Processed purchases and handled payment transactions using POS system.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Delivered superior client services, fostering strong rapport, retention and satisfaction.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Demonstrated items to customers and created customer awareness, interest and sales.
TJX Companies - Customer Service AssociateBaton Rouge, LA08/2012 - 05/2015
  • Managed customer relations and customer service through daily communication and interaction
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Led customers to right aisles and shelves to provide information on available clothing items and accessories
  • Organized clothing and accessories that customers had returned to fitting room desk
  • Cleaned and maintained fitting rooms regularly
  • Checked garments for damage and placed tags prior to returning items to sales floor
  • Assisted customers by finding proper clothing sizes and accessories that would complement outfits
  • Reduced theft by limiting number of items that each customer took into fitting rooms
  • Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes
  • Placed customers' chosen items on racks inside fitting rooms and provided location of assigned rooms
  • Repackaged and tagged returned items for sales floor
  • Collected discarded merchandise, sorted and returned to display racks
  • Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options
  • Suggested accessories such as belts, jewelry and shoes to complement chosen clothing items
  • Welcomed each customer to fitting room with warm smile and kind words
  • Checked fitting room stalls and sorted merchandise to racks
  • Offered help to customers and brought alternative sizes
  • Processed information and merchandise through POS register system
  • Answered customer telephone calls to provide information about store policies and available merchandise
  • Picked out correct sizes and colors according to each customer's specific interests
  • Completed store opening and closing procedures as per company guidelines
  • Cleaned jewelry cases each day by dusting and using glass cleaner
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase
  • Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills
  • Provided excellent customer service to exceed customer expectations
  • Recommended products to customers and remained up-to-date on product knowledge
  • Mentored new sales associates on store return policies and customer service techniques
Accomplishments

Top consecutively within district for beauty events and sales

  • comvaircreatives.com
Skills
  • Oncology Beauty Training
  • Eyebrow Styling
  • Accurate Money Handling
  • Grooming Techniques
  • Display Arrangements
  • Skin Analysis
  • Skin Care
  • Product Knowledge
  • Makeovers
  • Bridal Makeup Application
  • Skin-tone management
  • Lash and brow maintenance
  • Hair coloring and styling
  • Makeup application
  • Payment processing
  • Sales proficiency
  • Retail background
  • Sales
  • Sales forecasts
  • Sales tracking
  • Sales strategizing
  • Sales techniques
  • Sales experience
  • Cosmetic sales
  • Sales expertise
  • Sales management
  • Event sales
  • Consultative sales
  • Sales leadership
  • Driving sales
  • POS systems expert
  • Stock management
  • Stocking and replenishing
  • Money handling abilities
  • Merchandising operations
  • Strategic selling
  • Problem resolution
  • Relationship development
  • Project organization
  • Customer service
  • Business operations
  • Regulatory Compliance
  • MS Office
  • Outstanding client retention
  • Customer consultation
  • Facials and makeup applications
  • Product expertise
  • Relationship building and management
  • Customer buying habits
  • Trend expert
  • Department resets
  • Planogram understanding
  • Tagging updates
  • Merchandising expertise
  • Product restocking
  • Customer relationships
  • Shelving of products
  • Cleaning procedures
  • Display builds
  • Lash and brow maintenance
Education
The Art Institute of HoustonHouston, TXBachelor of Fine Arts: Fashion Design
05/2011Woodlawn High SchoolBaton Rouge, LAHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Walgreens
  • Justice
  • TJX Companies

School Attended

  • The Art Institute of Houston
  • Woodlawn High School

Job Titles Held:

  • Beauty Consultant
  • Style Advisor
  • Customer Service Associate

Degrees

  • Bachelor of Fine Arts : Fashion Design
    High School Diploma

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