LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Expert Bartender with a history of working across hospitality sector, from upscale restaurants and formal catered events to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment.

Used calculators, cash registers and POS systems to accurately collect payment for all served products and merchandise.

Award-winning Bartender known for expert sales skills and consistent delivery of popular cocktails. Expedient drink-maker with 15 years of experience in delivering excellent service and cultivating loyal clientele. Conducts opening and closing activities, including cleaning and consistently contributes to dynamic teams at high-volume, fast-paced establishments.

Dependable and driven employee with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Extensive knowledge of spirits and intuitive ability to engage customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Creative, Reliable, hardworking and skilled in assessing customer needs and expectations while consistently maintaining a clean service area.

Service-driven restaurant team member knowledgeable about mixology and popular craft beers. Effective at keeping supplies stocked, tables cleared and glasses polished to appeal to customers from all walks of life. Management expertise gained over 4 years of experience.

Took food orders from bar patrons and recommended beverage pairings, boosting spending by customer.

Skills
  • Responsible Alcohol Service
  • Menu Memorization
  • Liquor, Beer and Wine Knowledge
  • Knowledge of Craft and Microbrews
  • Health Codes Compliance
  • Classic Cocktails
  • Changing Beer Kegs
  • Cash Handling
  • Cleaning
  • Sales
  • Food Preparation and Safety
  • Point of Sale Systems
  • Dining Room Management
  • Creative mixology
  • Inventory
  • Sales expertise
  • Performance improvement
  • Handling difficult customers
  • Beverage preparation
  • Highly reliable
  • Hospitality service expertise
  • Aloha POS
  • Clear and effective communication
  • New hire training
  • Attending multiple customers
  • Cash register operation
  • Engaging personality
  • Ordering Procedures
  • Ordering Bar Supplies

Education
Bell High School Bell, Florida, Expected in 08/2003 High School Diploma : - GPA :
Cooks School of Real Estate Ocala, FL, Expected in 09/2005 Sales Associate Licensing Course : Real Estate - GPA :
Gator Works Computing Chiefland, FL, Expected in 03/2006 Quick Books Course : Payroll/ Business Management - GPA :
Florida Department of Children And Families Online, Expected in 07/2008 Health, Safety, And Nutrition : Child Care Management - GPA :
Certifications
  • Serve Safe, Texas Roadhouse,- current
  • Food and Alcohol Handling, Texas Roadhouse - current
Work History
Hyatt Hotels Corp. - Bartender / FOH Key Manager
Virginia Beach, VA, 06/2014 - Current
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Developed professional relationships to improve retention of key customers.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
City Bar - Head Bartender
City, STATE, 02/2009 - 05/2014
  • Poured and prepared mixed drinks for an extremely high volume of customers daily and created new libations drawing in clientele.
  • Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Tended bar at special events and directed team to provide exceptional service for weddings, business meetings and society gatherings.
  • Trained many new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Developed specialty drinks to work with seasonal menu changes, sustaining customer interest and solid bar revenue.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
  • Developed several speciality cocktails for holidays, events, and customer requests.
  • Maintained inventory and ordered new supplies when needed.
  • Collected and authorized payments of guests.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained accurate cash drawer of $500 or more per shift.
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Performed event coordination for larger parties and gatherings.
  • Handled establishment's social media, resulting in at least 10% increased traffic to establishment.
  • Implemented drink prep procedures that reduced wasted stock.
  • Followed alcohol awareness procedures for prevention of intoxicated guests.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bell's Restaurant And Catering - Head Bartender, Server, and Catering Coordinator
City, STATE, 01/2003 - 09/2007
  • Encouraged preparation of all product according to recipe and in compliance with allergen and sanitation standards.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Monitored dietary restrictions and served guests with special needs.
  • Arranged linens and table settings according to seating plan and event theme.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Prepared dishes for catering events or during high-volume shifts.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Served appetizers, entrees and refilled beverages for events up to 2,000 guests.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.

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Resume Overview

School Attended

  • Bell High School
  • Cooks School of Real Estate
  • Gator Works Computing
  • Florida Department of Children And Families

Job Titles Held:

  • Bartender / FOH Key Manager
  • Head Bartender
  • Head Bartender, Server, and Catering Coordinator

Degrees

  • High School Diploma
  • Sales Associate Licensing Course
  • Quick Books Course
  • Health, Safety, And Nutrition

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