Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Seasoned in conflict resolution
Large cash/check deposits expert
Adaptive team player
Inventory control familiarity
Telephone inquiries specialist
Customer service expert
Opening/closing procedures
Accomplishments
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
05/2014 to 07/2015Back Office Lead/ Multi Channel Sales Associate/ Customer Service RepresenitiveBest Buy | City, STATE,
Keep accurate reconciliation of all daily cash management processes and administrative office functions including opening the store, hiring and on-boarding, ordering supplies, scheduling and maintaining employee files.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Trained [number] new employees quarterly.
Sales and cashier experience.
Process credit applications through point of sales system.
POS) Ensure customer transactions are completed accurately and efficiently.
Process customer returns, exchanges, and customer order pickups.
Answer incoming phone calls to answer customer questions and direct calls to proper departments or sales associates as well as create and process over the phone orders.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Assisted customers with store and product complaints.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Took special orders in person and over the phone to generate [dollar amount] of additional revenue.
08/2013 to 05/2014Electronic Sales
Sales ConsultantBest Buy Caroline Street NE | City, STATE,
Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted.
Inspire customers by showing them what's possible with technology.
Accumulate and apply the appropriate knowledge and expertise through continuous learning and self-development, enabling you to provide an excellent customer shopping experience.
Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals.
Maintain your department's merchandising and readiness to serve customers.
Prevented store losses using awareness, attention to detail and integrity.
Worked as a team member performing cashier duties, product assistance and cleaning.
04/2012 to 08/2012Electronic Sales
Customer Service RepBest Buy Caroline Street NE | City, STATE,
Sales and cashier experience.
Process credit applications through point of sales system.
POS).
Ensure customer transactions are completed accurately and efficiently.
Process customer returns, exchanges, and customer order pickups.
Worked as a team member performing cashier duties, product assistance and cleaning.
Cross-trained and provided back-up for other customer service representatives when needed.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Took special orders in person and over the phone to generate [dollar amount] of additional revenue.
06/2010 to 04/2012Electronic Sales
Customer Service Rep/ CashierBest Buy 128B Pavilion Parkway | City, STATE,
Processed credit applications through point of sales system.
Ensured customer transactions were completed accurately and efficiently.
Processed customer returns, exchanges, and customer order pickups.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.
Educational Background
Expected in Associate of Arts | Culinary Arts with a Concentration in Baking and PastryArt Institute of Atlanta, Dunwoody, GeorgiaGPA:
Expected in Associates in Occupational Science | Baking and PastryLe Cordon Bleu, Tucker, GeorgiaGPA:
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School Attended
Art Institute of Atlanta
Le Cordon Bleu
Job Titles Held:
Back Office Lead/ Multi Channel Sales Associate/ Customer Service Represenitive
