LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Large cash/check deposits expert
  • Adaptive team player
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Customer service expert
  • Opening/closing procedures
Accomplishments

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
05/2014 to 07/2015 Back Office Lead/ Multi Channel Sales Associate/ Customer Service Represenitive Best Buy | City, STATE,
  • Keep accurate reconciliation of all daily cash management processes and administrative office functions including opening the store, hiring and on-boarding, ordering supplies, scheduling and maintaining employee files.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Trained [number] new employees quarterly.
  • Sales and cashier experience.
  • Process credit applications through point of sales system.
  • POS) Ensure customer transactions are completed accurately and efficiently.
  • Process customer returns, exchanges, and customer order pickups.
  • Answer incoming phone calls to answer customer questions and direct calls to proper departments or sales associates as well as create and process over the phone orders.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Assisted customers with store and product complaints.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Took special orders in person and over the phone to generate [dollar amount] of additional revenue.
08/2013 to 05/2014 Electronic Sales Sales Consultant Best Buy Caroline Street NE | City, STATE,
  • Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted.
  • Inspire customers by showing them what's possible with technology.
  • Accumulate and apply the appropriate knowledge and expertise through continuous learning and self-development, enabling you to provide an excellent customer shopping experience.
  • Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals.
  • Maintain your department's merchandising and readiness to serve customers.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.

04/2012 to 08/2012 Electronic Sales Customer Service Rep Best Buy Caroline Street NE | City, STATE,
  • Sales and cashier experience.
  • Process credit applications through point of sales system.
  • POS).
  • Ensure customer transactions are completed accurately and efficiently.
  • Process customer returns, exchanges, and customer order pickups.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Took special orders in person and over the phone to generate [dollar amount] of additional revenue.
06/2010 to 04/2012 Electronic Sales Customer Service Rep/ Cashier Best Buy 128B Pavilion Parkway | City, STATE,
  • Processed credit applications through point of sales system.
  • Ensured customer transactions were completed accurately and efficiently.
  • Processed customer returns, exchanges, and customer order pickups.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.
Educational Background
Expected in Associate of Arts | Culinary Arts with a Concentration in Baking and Pastry Art Institute of Atlanta, Dunwoody, Georgia GPA:
Expected in Associates in Occupational Science | Baking and Pastry Le Cordon Bleu, Tucker, Georgia GPA:
Skills

Cash Handling

Professional and Friendly

Shipping and Receiving

Multi-tasking

10-Key

Data Entry

Data Collection

Telephone Skills

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Resume Overview

School Attended

  • Art Institute of Atlanta
  • Le Cordon Bleu

Job Titles Held:

  • Back Office Lead/ Multi Channel Sales Associate/ Customer Service Represenitive
  • Electronic Sales Sales Consultant
  • Electronic Sales Customer Service Rep
  • Electronic Sales Customer Service Rep/ Cashier

Degrees

  • Associate of Arts
  • Associates in Occupational Science

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