SUCCESSFUL CUSTOMER SERVICE REPRESENTATIVE: Client-focused,Disciplined. Detail-oriented Marketing with excellent problem solving skills and extensive social media marketing experience. Highly enthusiastic customer service professional with 5 years client interface experience.Energetic and reliable Sales Associate skilled in high-end merchandise environments. Hardworking, committed , highly motivated and outside sales skilled in building relationships. Negotiating and closing sales. Looking to join a company where i will accomplish goals and have the opportunity to grow.
Excellent communication skills
Excellent negotiating tactics
Sharp problem solver
Energetic work attitude
Telephone inquiries specialist
Spanish reader and writter
Auto Insurance AgentJul 2017 to Current Amtex Auto Insurance － Houston, TexasPromoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Work with 12 companies everyday, close 7 to 10 policies a day. Addressed customers inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for them.
Assistant ManagerJul 2015 to Jun 2017 Sonic Drive-in － Houston, TexasTrained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Hired and trained staff of 12 food preparation employees. Managed food and produce receiving process with 100% accuracy. Consistently adhered to quality expectations and standards. Screened telephone calls and inquiries and directed them as appropriate. Resolved guest complaints promptly and professionally. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Most importantly kept my shift under a great and positive attitude.
Sales PersonJun 2014 to Jul 2015 Unique Home Furniture － Houston, TexasMet incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Developed and executed sales promotions. And most importantly closed sales.
Education and Training
High School Diploma2016James Madison High School － Houston, Texas, U.S.A