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Associate Lead With Keys Resume Example

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ASSOCIATE LEAD WITH KEYS
Professional Summary

Agile and adaptable team leader with stellar customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Work History
Office Depot. West Des Moines , IAAssociate Lead With Keys | 02/2020 - Current
  • Mentored -member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated customers on promotions to enhance sales.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
Doordash. San Jose , CALogistics Associate | 07/2020 - 12/2020
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Generated all documentation and information required for customer shipments.
  • Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Managed inventory storage in clean and organized fashion.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Completed scheduled audits with efficient and accurate approach.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Supported promotional plans by updating signage with price changes.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Marcus Theatres Corporation. City , STATEShift Lead | 11/2018 - 03/2020
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Responded to and resolved customer questions and concerns.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Trained and mentored new employees to maximize team performance.
  • Distributed individual assignments to team members and monitored progress against production timetables.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Trained new associates by relaying information on company procedures, safety requirements and money handling and delivered constructive criticism upon completion of job tasks.
  • Handled coupons in coordination with company policies.
Skills
  • Strategic selling
  • Relationship development
  • Supervision
  • Project organization
  • Problem resolution
  • Team management
Education
East High SchoolCity, State06/2019High School Diploma
  • Graduated with 3.9 GPA
  • Graduated 10th in class
  • Member of Student Council
  • Member of Jazz Band
  • Member of Rhapsody Combo
  • Member of Honors Band
  • Awarded "Spirit of East"
  • Elected Captain of the Volleyball team
  • Continuing education in Human Services
Northeast Wisconsin Technical CollegeCityExpected in 06/2024Associate of Arts: Human Services
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Resume Overview

School Attended

  • East High School
  • Northeast Wisconsin Technical College

Job Titles Held:

  • Associate Lead With Keys
  • Logistics Associate
  • Shift Lead

Degrees

  • High School Diploma
    Associate of Arts : Human Services

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