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associate customer success representative resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Report Generation
  • Report Creation
  • Credit Card Payment Processing
  • Needs Assessment
  • Translation and Interpretation Services
  • Customer Data Confidentiality
  • Customer Account Management
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Customer Service
  • Data Entry and Maintenance
  • De-escalation Techniques
  • [Language] Fluency
  • Transaction Processing
  • Microsoft Office Expertise
  • Call Center Operations
  • Project Management Abilities
  • High-Energy Attitude
  • Technologically Savvy
  • Problem-Solving Abilities
  • Quality Control
Experience
Associate Customer Success Representative , 03/2021 to Current
Burger King CorporationDothan, AL,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
Shift Manager, 10/2019 to 07/2022
Veterans Health AdministrationCastle Point, NY,
  • Analyzed business performance data and forecasted business results for upper management.
  • Reinforced rules to promote superior employee performance.
  • Delegated work to staff, setting priorities and goals.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Coached employees on interactions with customers to drive exceptional service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed daily cash intake by counting out registers and tabulating profits.
Therapy Assistant, 11/2021 to 06/2022
Chiro Plus ClinicsCity, STATE,
  • Performed basic, non-invasive medical assistant duties.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Tracked incoming patient information, intervention plans and patient responses to treatment.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Restocked supplies and cleaned equipment between patients.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Attended training to validate or refresh basic professional skills.
  • Monitored health and well-being of clients and reported significant health changes.
  • Collected and compiled data to document performance or assess program quality.
  • Greeted, guided and offered assistance to patients and visitors.
  • Built strong and trusting rapport with clients and loved ones.
Education and Training
High School Diploma: , Expected in 06/2020 to North Crowley High School - Fort Worth, TX
GPA:

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Resume Overview

School Attended

  • North Crowley High School

Job Titles Held:

  • Associate Customer Success Representative
  • Shift Manager
  • Therapy Assistant

Degrees

  • High School Diploma

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