Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Ariba functional and technical expert with proficiency in procurement business process and have a successful track record in a complete implementation of Ariba spend management tool. Creative consultant with excellent analysis, strategy planning and problem-solving skills. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. 
Core Qualifications
  • proficiency in procurement business process
  • expertise in Ariba spend management tool
  • Excel in organizational, communication and analytic skills
2010 to 03/2013 Ariba Functional & Technical Lead McKinsey & Company Inc | City, STATE,

The Project scope is to provide support to the procurement application Ariba. Have provided functional expertise to business solutions and worked with the technical team to resolve production issues and develop new enhancements. Have lead the team and managed the production ticket queue and performed the quality check on all deliverables of the team. Also worked closely with Finance team, business team and vendors.  


  • Have reached the highest SLA and got customer appreciation by strategy planning on handling tickets and resource planning.
  • Resolved performance issue after coordinating with various internal cross-functional teams to identify the areas of improvement and worked with the technical team and business to accomplish the suggested improvements and advancements. 
  • Streamlined the project execution process by the designing and developing of various project statistics reports and presenting to the business team.
  • Improved the quality of the deliverables by introducing an effective monitoring process in place. Effectively utilized the time and saved cost by documenting the best practices and training the new team members.
  • Troubleshoot issues on Catalog Management, Supplier Enablement, PCards, Invoicing, ASN orders.
11/2008 to 11/2009 Ariba Functional & Technical Lead Lexmark International Inc | City, STATE,

The Project is Integration of Ariba Buyer and SAP. My responsibilities include study the current system and its mapping to the previous ERP system and design the solution for new integration system. It also includes extensive communication with the business team and other cross-functional teams and co-ordinate for testing and go-live as well.

  • Provided an efficient integration design solution and reduced any business and functional gaps
  • Reduced any additional overhead and received great appreciation for implementing the solution using SAPJCo interface. 
  • Reduced time and effort by designing and implementing improvised eforms that handled vital business in Ariba spend management tool.
  • Accomplished the integration testing with minimal issues and no rework of code by providing efficient technical design which is achieved by gaining knowledge of SAP systems.
  • Gained a great level of customer satisfaction by proposing and operating on Clear and precise cutover plans and migrations plans.
09/2004 to 07/2008 Ariba Implementation & Support Lead Cummins International Inc | City, STATE,

The Project is implementing Ariba spend management tool and provide continuous maintenance and support to the procurement system. Implemented Ariba Buyer, Analysis, ACM/ACW modules. Started off as java developer integrating Ariba with an asset management tool Maximo and after a 2 week training of Ariba downstream and upstream modules involved in providing production support. Handled all the production problems and supported the patch updates and SOX audits. Later moved on to lead the enhancement team and followed the change management process in Remedy tool. Held a key role in rolling out Ariba to multiple countries like Mexico, Brazil, and India. Last year promoted as a project manager managing the complete 15 member Ariba team including helpdesk, testing, operations, technical and production support groups.  


  • Successfully implemented Ariba downstream and upstream modules and have trained the technical team and the customers.
  • Formed a proficient rollout plan/strategy and implemented for more than one country and have achieved great success and smooth transition to Ariba system.
  • Reduced 30% of the support effort and better business practice by introducing the new task monitoring system that proactively identify the problems and notify the support personnel.
  • Streamlined the patch update process and performed it efficiently so that it does not interrupt any on-going development.
  • Designed new eforms to reduce the time and effort along with streamlining the various avenues of procurement business process that are not included in spend management tool and have greatly benefited the customers.
  • Improvised the team capability on a continuous basis by providing training on new best practice and new changes in addition to performing the procedural training of new team members on Ariba spend management tool.
  • Have departed my expertise and helped the operations team to streamline and implement new tool for an effective operational process.
Expected in 2004 Master of Technology | Advanced Computing , , GPA:
Expected in 2002 Bachelor of Engineering | Computer Science and Engineering , , GPA:
Expected in May 2005 Sun Certified Java Programmer (SCJP Exam) | , , GPA:
Professional Affiliations
Computer Skills
Ariba Buyer, Ariba Analysis, SAP, Oracle,TIBCO,  Java, J2EE, SQL, XML, Image Now, Remedy, SAPJCo, Shell Scripting, JavaScipt, 

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School Attended

Job Titles Held:

  • Ariba Functional & Technical Lead
  • Ariba Functional & Technical Lead
  • Ariba Implementation & Support Lead


  • Master of Technology
  • Bachelor of Engineering
  • Sun Certified Java Programmer (SCJP Exam)

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