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Account Development Representative Resume Example

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ACCOUNT DEVELOPMENT REPRESENTATIVE
Professional Summary

I am a dedicated sales and marketing specialist with a proven track record of process improvement, attention to detail, and reliable time management. I have a deep understanding of Avalara's prospects, products, solutions, and Command of Message, as well as a strong rapport with internal sales and marketing stakeholders and processes.


As an ADR, I achieve my quotas and build up our teams through shared knowledge and encouragement. I have won the 2019 Sales Team Got Your Back award and monthly 2020 SalesDevelopment Got Your Back awards.
I excel in the areas of creativity and attention to detail and focus on partnering with marketing to understand campaign messaging and translate that into personalized/customized sales messages that convert with a diverse group of prospects.


I follow CEM guidelines to ensure the best experiences for both external and internal customers. I have great pride in, and very much enjoy my work and want to continue to evolve as a valuable member of the Sales and Marketing teams. I honestly work for fun!

Work History
09/2019 to CurrentAccount Development RepresentativeAvalara | Durham, NC
  • As a member of the Outreach Pilot Program, I worked to facilitate an easier transition from SalesLoft to Outreach. I have created templates and tracked response rates to best engage my prospects. I customize current sequence emails with hyperlinked messaging for increased responses. I currently collaborate with Marketing and Sales Development to update our current sequences.
  • Utilize Salesforce, Outreach, ZoomInfo, ChiliPiper, Sendoso, and BuiltWith to identify and engage potential customers, starting them on their journey toward becoming Avalara customers.
  • Provide continuous feedback to Marketing and regarding campaign effectiveness.
  • Work with Sales Executives and Partnership teams to coordinate opportunities.
  • Achieve training certifications and continuously improve knowledge of Avalara systems and products.
  • Build monthly relevant email messaging for working prospects.
  • Improve processes, coordinating with Kim Gordon and Jessica Miller.
  • Share new resources with the SDR/ADR team.
04/2019 to 09/2019Sales Development RepresentativeAvalara | Durham, NC
  • Pilot the Inbound SDR program, providing exceptional CEM, and exceeding opportunity goals.
  • Migrate to the outbound SDR team, making better use of Salesforce and Marketing knowledge to continue to exceed opportunity goals.
  • Train incoming peers to ensure a strong team and encourage knowledge sharing.
08/2015 to 12/2018Contractor - Marketing CoordinatorAvalara | Appleton, WI
  • Work with the Sales team to insure timely access to leads and contacts
  • Work within Eloqua to create marketing email campaigns and newsletters
  • Clean and import files to Salesforce utilizing Eloqua and PeopleImport
  • Manage campaign assets within Eloqua and Salesforce
  • Create Salesforce tasks through Dataloader.io
  • Construct monthly webinar reports
  • Utilize many tools within Excel
  • Research and compile online data
  • Special projects, including virtual conference representation and Avalara's Movie Night.
02/2012 to 06/2014Contractor - Marketing TelesalesTM Forum | Appleton, WI
  • Analyze, compile and correct contact lists in Salesforce, and contact individuals directly, using email and telesales techniques and best practices, to complete registrations for key products (conferences and/or trainings) for a major telecommunications industry association
  • Research prospect and company motivators and provide clear messaging to maximize engagement and opportunity size
  • This position required developing clear and effective sales messages for prospects around the globe to help meet multimillion dollar product quotas
Skills
  • Salesforce - Manage a pipeline, create and analyze reports, import, edit, and create leads, contacts, accounts, and opportunities
  • Excel - Construct templates and utilize all Excel tools to create and use a variety of files for communication and imports
  • PowerPoint - Create engaging, interactive presentations
  • Word - Utilize all Word tools to build documents
  • Data Analytics - Generate and analyze reports in multiple systems to best target prospects and accounts
  • Time Management
  • Flexibility
  • Commitment
  • CEM
  • Continuous Learning
  • Teamwork
  • Excellent communication skills
  • HTML - Utilize basic coding skills to create emails and dynamic content within Eloqua (not in current job role)
  • Eloqua - Import, edit, and create segments, shared lists, campaigns, campaign assets, emails, dynamic content, and images (not in current job role)
  • PeopleImport - Import to Salesforce with the option of assigning bulk tasks (not in current job role)
Education
APICS Business And TechnicalUniversity of Wisconsin, Management Institute For The School of Business
Communications, Computer Literacy, Drafting | School of BusinessFox Valley Technical College, Appleton, WI
Business And MarketingGeorge Mason University, Fairfax, VA
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Resume Overview

Companies Worked For:

  • Avalara
  • TM Forum

School Attended

  • University of Wisconsin
  • Fox Valley Technical College
  • George Mason University

Job Titles Held:

  • Account Development Representative
  • Sales Development Representative
  • Contractor - Marketing Coordinator
  • Contractor - Marketing Telesales

Degrees

  • APICS Business And Technical
    Communications, Computer Literacy, Drafting | School of Business
    Business And Marketing

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