Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
I am a dedicated Avalarian, adept at managing a large volume of accounts, requiring collaboration across teams, systems expertise, analysis, process improvement, attention to detail, and reliable time management. I have a deep understanding of Avalara's customers, partners, products, solutions, and Command of Message, as well as a strong rapport with internal stakeholders and processes. I am a team player and won the 2019 Sales Team "Got Your Back" award. I follow CEM guidelines to ensure the best experiences for both external and internal customers. I'm optimistic, adaptable, love puzzles and challenges, and delight in being my customers' best advocate. I have great pride in, and very much enjoy my work, and I want to continue to evolve at Avalara. I am very flexible with my schedule, and I delight in exceeding expectations.
Work History
ESB Customer Account Manager, 01/2021 to Current Arrow Electronics – All Cities, NM,
Followed Command of the Message and utilized my skills as a transactional tax compliance subject matter expert, and my vast knowledge of Avalara products and services, to recommend the best solutions for my customers.
Provided excellent, professional, working relationships with day to day users up to the executive level.
Managed my pipeline of add-on and upsell opportunities to deliver results against a quota.
Was responsible for customer retention and satisfaction throughout the renewal sales cycle.
Used Salesforce to provided forecasts and risk analysis, track customer and partner interactions, and build reports to prospect and best manage my accounts.
Used Gainsight to analyze my accounts, build journeys, and reach out to customers.
Worked in a team environment with New Sales, EMEA CAMs, Customer Success, Onboarding, Implementation, Partner Managers, Marketing, Accounting, Sales Enablement, Product Experts, Customer Excellence, and others to promote upselling, client retention, and satisfaction.
Account Development Representative, 09/2019 to 12/2020 Doordash – Downey, CA,
As a member of the Outreach Pilot Program, I worked to facilitate an easier transition from SalesLoft to Outreach. I created templates and tracked response rates to best engage my prospects. I customized current sequence emails with hyperlinked messaging for increased responses. I collaborated with Marketing and Sales Development to update sequences.
Utilized Salesforce, Outreach, ZoomInfo, ChiliPiper, Sendoso, and BuiltWith to identify and engage potential customers, starting them on their journey toward becoming Avalara customers.
Provided continuous feedback to Marketing and regarding campaign effectiveness.
Worked with Sales Executives and Partnership teams to coordinate opportunities.
Achieved training certifications and continuously improved knowledge of Avalara systems and products.
Built monthly relevant email messaging for working prospects.
Improved processes, coordinating with Kim Gordon and Jessica Miller.
Shared new resources with the SDR/ADR team.
Sales Development Representative, 04/2019 to 09/2019 Avalara – City, STATE,
Piloted the Inbound SDR program, providing exceptional CEM, and exceeding opportunity goals.
Migrated to the outbound SDR team, making better use of Salesforce and Marketing knowledge to continue to exceed opportunity goals.
Trained incoming peers to ensure a strong team and encourage knowledge sharing.
Contractor - Marketing Coordinator, 08/2015 to 12/2018 Avalara – City, STATE,
Worked with the Sales team to ensure timely access to leads and contacts.
Worked within Eloqua to create marketing email campaigns and newsletters.
Cleaned and imported files to Salesforce utilizing Eloqua and PeopleImport.
Managed campaign assets within Eloqua and Salesforce.
Created Salesforce tasks through Dataloader.io.
Constructed monthly webinar reports.
Utilized many tools within Excel.
Researched and compile online data.
Took on special projects, including virtual conference representation and Avalara's Movie Night.
Contractor - Marketing Telesales, 02/2012 to 06/2014 TM Forum – City, STATE,
Analyzed, compiled and corrected contact lists in Salesforce, and contacted individuals directly, using email and telesales techniques and best practices, to complete registrations for key products (conferences and/or trainings) for a major telecommunications industry association.
Researched prospect and company motivators and provided clear messaging to maximize engagement and opportunity size.
Developed clear and effective sales messages for prospects around the globe to help meet multimillion dollar product quotas.
Skills
Salesforce - Manage a pipeline, create and analyze reports, import, edit, and create leads, contacts, accounts, and opportunities
Excel - Construct templates and utilize all Excel tools to create and use a variety of files for communication and imports
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