4th key manager resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team while bringing value through retail experience.

Outgoing sales agent eager to contribute 5 years of experience and knowledge to talented team. Driven to go above and beyond to meet sales objectives while focusing on guest satisfaction and quality service.

Enthusiastic individual experienced in Manager role with combination of leadership, customer service and sales experience. Skilled in customer service and administration illustrated over 5 years.

Highly trained Type professional offering demonstrated success in team leadership and sales strategy. Exceptional retail experience with Skill and Skill.

Client-engaging professional with energetic personality and skills in Skill and Skill. Willing to apply knowledge in Area of expertise with established company in Industry sector.

Results-driven Job Title with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.

  • Cash Handling
  • Inventory monitoring
  • Product replenishment
  • Team Building
  • Resource Allocation
  • Employee scheduling
  • Strategic selling
  • Marketing strategy
  • Responsible
  • Supervision
  • Excellent work ethic
  • Computer skills
  • Training and mentoring
  • Office administration
  • Multi-line Telephone Systems
  • Mail handling
  • Meeting arrangements
  • Employee timesheet processing
  • Payroll and budgeting
  • Administrative support
  • Records management
  • Invoice Processing
  • Russian fluency
  • Filing and data archiving
  • Travel coordination
Work History
10/2018 to 05/2020
4th Key Manager Nemacolin Woodlands Resort Mcmurray, PA,
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Created Timeframe financial reports and documentation for review by store management staff.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Performed as integral staff member in streamlining opening and closing procedures.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty, increasing sales by Number%.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Rolled out and coordinated Type and Type strategic plans, realizing sales revenue increase $Amount within Timeframe.

+ Edit or add your own

  • Boosted sales rates Number% by checking for and locating requested items in inventory system.
  • Returned change and currency and processed debit and credit card payments with Number% accuracy rate.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Developed growth strategies for network of Number stores.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Led and developed management team of Number.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
11/2017 to 03/2020
Hotel Front Desk Agent City Of Springfield Springfield, MO,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Planned coverage needs and organized services to support incoming special events.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness Number times per shift.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw fast-paced front desk operations at busy Type facility with as many as Number nightly guests.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Promoted hotel brand's loyalty program through Action.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
08/2014 to 03/2017
Dispatch Operations Manager Sounders Transport City, STATE,
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Implemented business strategies by executing Technique and Technique, increasing revenue and effectively targeting new markets.
  • Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Drafted invoices for completed work.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Built loyal account base and long-term business relationships with Type accounts.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.
  • Collaborated with assistant managers to open and close Type office, handle large transactions and manage inventory.
  • Trained new employees on proper protocols and customer service standards.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall Type costs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored over Number employees' day-to-day activities and made plans to rectify issues resulting in Result.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
01/2014 to 03/2015
Lead Wag Doguroo City, STATE,
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Supervised 3 employees with opening/closing procedures
  • Medicated dogs as needed

Expected in 06/2007
High School Diploma:
Everett High School - Everett, WA

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Resume Overview

School Attended

  • Everett High School

Job Titles Held:

  • 4th Key Manager
  • Hotel Front Desk Agent
  • Dispatch Operations Manager
  • Lead Wag


  • High School Diploma

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