Customer Service Consultant Resume Examples
Exceed your job competition by looking at Customer Service Consultant resume examples! Our examples are completely customizable and can show you what information to include in your resume.
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TABLE OF CONTENTS
Customer Service Consultant resume summary examples
Did you know a recruiter spends an average of seven seconds scanning your resume?
You’ll have to grab their attention quickly when your resume lands in their hands, and the best way to do that is with a resume summary.
This resume introduction consists of two to three sentences summarizing the skills, qualifications and experiences that best show you’re perfect for the job.
Experienced applicants should opt for the professional summary. However, if you’re an inexperienced candidate applying for an entry-level position, you will benefit more from an objective statement.
You can list your most job-relevant skills with a resume objective and explain how they’ll help you achieve your professional goals.
Check out the following examples to determine which approach is right for you.
Good example:
“ I am an experienced customer service consultant with over 5 years of experience in resolving customer issues and improving customer satisfaction. I have a proven track record of successfully resolving customer complaints, reducing customer wait times, and increasing customer loyalty. I possess excellent communication and problem-solving skills, as well as a strong commitment to providing excellent customer service.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“I am a customer service consultant with a passion for helping people. I have a great eye for detail and am always willing to go the extra mile. I am looking to use my skills to make a difference in the customer service industry.”
Why this example fails:
- Doesn’t include any numbers that quantify customer service consultant’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
Prove your value as a Customer Service Consultant with a sharply written professional summary. You can choose from expert-written content suggestions using our Resume Builder!
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
- 2
Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
- 3
All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
Our Builder is the quickest and easiest tool for writing a stellar Customer Service Consultant resume. However, you can also dive deeper with our professional resume-writing services. Take advantage of all the tools LiveCareer offers and start landing interviews!
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Customer Service Consultant resume work experience examples
A big part of your resume’s content will live in your work experience, so you’ve got to put in the extra effort to make it stand out. This section should feature achievements that show recruiters you have what they’re looking for if you want to write a good resume.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Assisted customers with product selection and troubleshooting, providing exemplary customer service and satisfaction
- Resolved customer inquiries and complaints in a timely and professional manner
- Processed orders and payments, ensuring accuracy and customer satisfaction
- Collaborated with team members to ensure customer needs were met and exceeded.
Why this example passes:
- Numbers and statistics add detail and quantify the results this customer service consultant delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Handled customer complaints
- Assisted customers with their orders
- Responded to customer emails
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Customer Service Consultant resume skills examples
Here are 6 sample skills for customer service consultant:
- Inventory Tracking
- Customer Acquisition
- Inbound Call Management
- Customer experience control
- Investment product sales
- Delivery monitoring
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your resume must include the five main sections: contact information, professional summary, work experience, skills and education. However, you can also add different sections to show off more achievements.
Here are some examples of optional customer service consultant resume sections that you could add to provide greater detail:
- Languages
- References
- Certifications
- Additional skills
- Accomplishments
- Core qualifications
- Additional information
- Soft skills
Extra sections help you accurately showcase all the qualifications that make you an excellent Customer Service Consultant. Nevertheless, stuffing your resume with irrelevant details will diminish the impact of your relevant experiences.
Examples of resume formats
Every resume has a specific layout to organize all sections, also called a resume format. You’ll see examples of the three resume formats: chronological, functional and combination.
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer service consultant.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time customer service consultant who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career customer service consultant.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for customer service consultant with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer service consultant resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your customer service consultant cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Communication is a foundational skill for any good Customer Service Consultant, and one excellent way to demonstrate it is with a cover letter.
A cover letter allows you to tell the story of how you’ve developed valuable skills and learned to overcome obstacles.
And you don’t even have to spend too much time writing a cover letter when you use our Cover Letter Generator!
The process is completely automated, and all you have to do is copy and paste the personalized content suggestions written by our professional resume writers.
Wrap everything up in a visually attractive design that conveys professionalism by picking any of our easy-to-customize cover letter templates.
For more tips on creating a compelling cover letter, check out our guide on How to Write a Cover Letter.
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