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What Is a Medical Receptionist?
A medical receptionist provides clerical and administrative support in a clinic or hospital setting. This receptionist greets patients, guides them through the admitting process and answers all questions. Other duties include answering phones, scheduling patients, data entry and insurance verification.
The job of a medical receptionist entails attending to both the needs of the patients and the requirements of the physicians and staff to improve patient understanding and flow. Other titles for this position include medical administrative assistant and medical front office staff.
What Makes This a Great
Medical Receptionist Resume Example?
A great resume can lead to the perfect job and a fulfilling career. Using resume examples as a guide makes the process easier. This medical receptionist example demonstrates what a good document should look like in the following ways:
- Targeted keyword use: Make sure your medical receptionist resume contains the industry-specific keywords and phrases recruiters want to see. Read over each job description to note specifically what the employer is looking for. Some of these found in the above resume example’s summary, history and skills sections include “EMR/EHR,” “medical scheduling software,” “patient relations,” “managing patient flow” and “office management.”
- Strategic format choice: The combination resume format, as utilized by this example, equally emphasizes work experience and skills. This is a great choice for moderately experienced applicants. The work history section showcases responsibilities using quantitative measurements like 1,500 patients and 30 callers, while the skills section lists relevant qualifications like payment collections, insurance claims and office administration.
- Template guidance: This example uses a resume template with an eye-catching design that still appears professional, concise and easy to read. Placing the skills and education sections on the right-hand side helps bring focus to the relevant information.
3 Medical Receptionist Professional Summaries Examples
Studying our medical receptionist resume examples is a good starting point to writing a professional summary that frames your own experience and skill set. For more in-depth assistance, our resume builder can also guide you through including key phrases and industry-specific details, such as familiarity with software programs used in doctors’ offices or clinics. Here are some examples the builder may suggest:
- Professional medical receptionist with more than ten years of experience working in a busy clinical environment. Good technical skills and knowledgeable in various types of management software. Great conflict-resolution skills with ability to deal with demanding patients.
- Upbeat medical receptionist with a knack for delivering customer satisfaction. Skilled in billing and insurance claims. Ability to work in fast-paced environments while keeping efficient patient flow.
- Loyal professional with years of experience as a medical receptionist in both hospital and clinic settings. Strong knowledge of scheduling, billing and data entry software. Able to communicate effectively with patients, physicians and support staff. Friendly, organized and able to prioritize tasks.
3 Medical Receptionist Work Experience Section Examples
When creating your work experience section, examine our medical receptionist resume examples for inspiration. LiveCareer’s Resume Builder also provides pre-written content you can utilize to your advantage. Use the suggestions as a starting point and personalize them by adding measurable quantities and other specifics. Here are some recommendations the builder may offer:
- Answered phones and managed schedules for five physicians; scheduled an average of 50 patients per day.
- Collected co-pays, deductibles and cash payments; assisted with filling out insurance forms for submission; processed medical bills and performed bookkeeping duties.
- Organized and filed practice records and patient files; developed a new system that minimized errors and sped up payments by 50%.
Top Skills for Your Medical Receptionist Resume
If you’re unsure exactly which skills to include, that’s not a problem. Our resume builder suggests qualifications specific to a medical receptionist position. Use these suggestions or write your own:
- Medical terminology, coding and billing
- MEDITECH software
- Medical administrative assistant certification
- Bilingual in English and Spanish
- Friendly and welcoming to patients
- Strong ability to communicate with patients and staff
- Trustworthy and protective of patient’s privacy
- Ability to organize sensitive medical documents
Find Your Ideal Job
Once you have built your resume, stay on top of your job search with Job Alerts. Once you sign up, we will email you when there are new medical receptionist openings in your location.
Medical Receptionist Plain Text Resume
Name: Naomi Robertson
Address: City, State, Zip Code
Energetic Medical Receptionist offering a wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go the extra mile to complete any task. Strong attention to detail, professional telephone etiquette and organization skills.
Company Name, City, State
December 2017 to Current
- Maintain current and accurate medical records for over 2,500 patients.
- Adeptly manage a multi-line phone system, answering over 20 phone calls per day while pleasantly greeting all visitors.
- Provide ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Front Office Coordinator
Company Name, City, State
June 2016 to November 2017
- Managed schedules for five healthcare providers using medical calendar software.
- Scheduled appointments for over 15 patients daily, checked-in, checked-out patients and obtained payments for billing.
- Managed office logistics by maintaining files, verifying insurances, and collecting payments.
Customer Service Associate
Company Name, City, State
May 2015 to May 2016
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Upsold postal services like insurance and tracking.
- Medical office administration
- Insurance claims
- Payment collection
- Customer service
- Reminder calls
- Strong communication
- Organization skills
Associate of Applied Science in Medical Assisting
Expected to graduate in May 2021
Southcentral Kentucky Community and Technical College City, State
Medical Receptionist FAQs
How do I become a medical receptionist?
Some medical receptionist positions require a high school diploma while others require an associate degree. There are also certification programs available that train job seekers specifically for employment in this field. Typical skills a student learns in these curriculums include health insurance reimbursement procedures, electronic health records management, medical terminology, billing codes and medical software.
How do I prepare for a medical receptionist interview?
First, read over the job description carefully and make sure you are able to demonstrate all required skills and qualifications during the interview. If you have experience in the field, expand on how you helped organize files, streamlined patient flow, improved billing collections and other important job duties. Receptionists must be friendly and relate well with others, so smile, communicate clearly and be energetic about the job.
Do medical receptionists see patients’ notes?
Medical receptionists organize and file patient documents, and they often deal with insurance. This means they typically see notes from the patients’ files. Maintaining confidentiality is an important part of the job, and a candidate must understand all laws such as HIPAA related to patient confidentiality. A job seeker must showcase this respect for patient privacy, as well as trustworthiness, in the resume and interview.