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Mallory Pineda
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Collections Representative with experience at all levels available to offer professional and thorough collection services to a company in need
Core Qualifications
- Great people skills needed to confront people about past-due payments
- Friendly voice and demeanor over the phone
- Understanding of the operations of a multi-line phone system
- Excellent accounting skills needed to determine accounts payable, payment options, interest, etc.
- Exceptional mathematics skills needed to perform calculations and give estimates
- Organized and thorough in all account records and data entry
Experience
Collections Representative
6/1/2019 – Present
Company Name
City, State
- Analyze customer accounts to determine whether it is considered delinquent
- Prepare and send notifications of payments past due
- Assist customers in finding a way to meet financial obligations without getting further behind
- Place phone calls to customers to remind them of payments and account balance
- Prepare delinquent account reports for management
Collections Representative
3/1/2016 – 6/1/2019
Company Name
City, State
- Reviewed information given by clients of customers with overdue accounts
- Placed phone calls, sent invoices, or emailed customers to remind them of account contracts, payments, due dates, and amount owed
- Filed customer information according to urgency of account
- Provided information to collection agencies when all other avenues have been pursued
Education
Bachelor’s Degree – Accounting
2015
University Name
City, State
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