In today's customer service-oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.
My experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.
Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.
The following achievements demonstrate my qualification for this position:
• Managing customer relationships and clearly understanding their objectives to facilitate exceptional levels of service and repeat business while extending strategic sales and marketing efforts to win new business.
• Successfully coordinating external partners to ensure top-flight customer service and satisfaction while maximizing efficiency and streamlining operations.
• Establishing solid and trusting partnerships through exceptional relationship-building skills; leveraging superior interpersonal abilities to secure customer loyalty.
My proven dedication to optimizing customer service and building strong, productive relationships will contribute immensely to the success of your company, and I am confident that my additional strengths will readily translate to your environment.
Thank you for your consideration, and I look forward to speaking with you soon.
Sincerely,
Jessica L. Claire
- Customer Service
- Billing and invoicing
- Team collaboration
- Spreadsheet development
- Scanning and copying
- Advanced MS Office Suite knowledge
- Database entry
- Data entry
- Inbound and outbound calling
- Customer relations
- Adaptive team player
- Sales expertise
- Clerical support
- Team Building
- Relationship Development
- Business Operations
- Entry management
- Communications
- Organization
- Product Sales
Human Services Technology (AAS)
GPA: 4.0
Course of Studies: Business Communications, Management Principles, Human Resource Management, Marketing Principles, Legal Environment of Business, Organizational Behavior, Communication, Conflict Resolution, Time Management and Creativity Google Suite Microsoft Office Suite
Human Services Technology (AAS)
GPA: 4.0
Course of Studies: Business Communications, Management Principles, Human Resource Management, Marketing Principles, Legal Environment of Business, Organizational Behavior, Communication, Conflict Resolution, Time Management and Creativity Google Suite Microsoft Office Suite
Chicago, IL, 10/2019 - 03/2020
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Managed paperwork, maintained documents word processing. Performed various administrative duties such as: operating phone systems, faxing, copying, printing, scanning, and mailing.
- Assisted instructors with lesson preparation, provided additional supervision for students, promoted student/teacher interaction by adapting to the needs of the children
- Coordinated with other departments to ensure compliance with established policies, assisted with planning and implementing developmentally appropriate activities and strategies that support the ed
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Achieved results in ambiguous environment with high level of accuracy and attention to detail.
Stratford, WI, 02/2018 - 01/2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Met or exceeded revenue objectives by promoting services to customers during service, account and sales follow-up calls.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Assessed customer needs and upsold products and services to maximize sales.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
Lima, NY, 10/2017 - 12/2017
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Met or exceeded revenue objectives by promoting services to customers during service, account and sales follow-up calls.
- Assessed customer needs and upsold products and services to maximize sales.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Set up and activated customer accounts.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Spartanburg, SC, 11/2012 - 08/2017
- Processed payments and maintained accurate drawers to meet financial targets.
- Generated brand awareness and positive product impressions to increase sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Provided every customer with professional and polite support for sales and service needs.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Managed cash register operations using POS system including processing sales and returns.
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Resume Overview
School Attended
- Central Piedmont Community College
- Brookdale Community College
Job Titles Held:
- Work Study Student
- Customer Service Representative
- Customer Service Representative TEMP
- Retail Sales Associate
Degrees
- Associate of Applied Science
- Associate of Applied Science
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