Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Hardworking and reliable employee with strong ability in managing and communication. Offering effective listening skills, productive customer service and reliability. Highly organized, proactive and punctual with team-oriented mentality.

Education and Training
Troy University Montgomery Montgomery, AL, Expected in 05/2009 Master of Arts : Community Counseling - GPA :
Auburn University-Montgomery Montgomery, AL Expected in 05/2003 Bachelor of Arts : Human Communication - GPA :
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Alabama Department Of Labor - WIOA Title 1 Reporting
City, STATE, 09/2019 - Current
  • Attend meetings, conferences and seminars to gain and maintain current knowledge of programs, services and activities provided by the Career Centers in accordance with Federal guidelines.
  • Remain current on available electronic data systems so that the latest information, tips and updates can be communicated to Career Center staff.
  • Participate in weekly conference calls and training for the new database system, Geographic Solutions. Assist with the AlabamaWorks helpdesk, answering questions and solving issues for field staff.
  • Act as a liaison between data-base experts, Area Managers and Career Center staff.
  • Complete various reports used by administrators to stay current on the efficiency of programs operated within the Alabama Career Center System including ITAs, OJTs and Work-Based Learning.
Alabama Department Of Labor - Area Manager Assistant
City, STATE, 02/2016 - 09/2019
  • Supervised the work of the office, administrative and case managers to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolved customer complaints, answered customers' questions regarding policies and procedures.
  • Provided employees with guidance in handling difficult problems, resolved escalated complaints and disputes.
  • Reviewed records or reports pertaining to activities such as case management, payroll, monitored work activities and evaluated performance.
  • Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepared and/or maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions. Interpreted and explained policies, procedures, laws, standards, or regulations.
  • Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
  • Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
  • Visited Career Centers and observed processes, customer flow, staff activities, workshops and other customer services to ensure proper customer service, adequate service provision and compliance with Policies and procedures.
  • Assessed training needs of Career Center staff through observation, surveys, interviews and consultation with both staff and management.
  • Developed and provided relevant training presentations and materials to meet the needs of trainees.
  • Attended meetings, conferences and seminars to gain and maintain current knowledge of programs, services and activities provided by the Career Centers in accordance with Federal guidelines.
  • Instructed staff and motivated them to follow local, state and federal departmental guidelines so as to appropriately serve customers and achieve stated performance goals.
  • Assisted Area Managers and administrative staff in the development and writing of program guidelines. Provided back up assistance for Area Managers in processing time and attendance with eStart Employee Reporting System.
Alabama Department Of Labor - Employment Service Supervisor
City, STATE, 07/2015 - 02/2016
  • Supervised the work of the office, administrative and case managers to ensure adherence to quality standards, deadlines, and proper procedures, corrected errors or problems.
  • Resolved customer complaints, answered customers' questions regarding policies and procedures.
  • Provided employees with guidance in handling difficult problems, resolved escalated complaints and disputes.
  • Reviewed records or reports pertaining to activities such as case management, payroll, monitored work activities and evaluated performance.
  • Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
    Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
  • Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
Southern Union State Community College - Career Center Specialist/WIOA Team Leader
City, STATE, 08/2004 - 06/2015
  • Recruited applicants and determined applicant eligibility for training.
  • Conducted assessments and prepared IEP and ISS based on results.
  • Selected and referred participants to program activities and employers.
  • Provided career guidance and case management.
  • Assisted with job search and job development.
  • Oversaw daily operations of the WIA unit.
  • Ensured each facilitator was managing case load participants monthly.
  • Completed employee evaluations.
  • Reviewed files and case notes for accuracy.
  • Provided follow-up services for participants.
  • Developed and managed individual training accounts.
  • Facilitated use of resource room.
  • Conducted job shops.
  • Monitored budget to ensure that training costs did not exceed allocated funds.
  • Attended meetings and seminars to obtain information useful to training and case managing clients.
  • Prioritized, organized, and delegated assignments to accomplish Career Center goals.
  • Communicated effectively with employers, customers, administrators, other agencies and individuals in the community.
  • Compiled and submitted reports in a timely manner as requested.

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Resume Overview

School Attended

  • Troy University Montgomery
  • Auburn University-Montgomery

Job Titles Held:

  • WIOA Title 1 Reporting
  • Area Manager Assistant
  • Employment Service Supervisor
  • Career Center Specialist/WIOA Team Leader

Degrees

  • Master of Arts
  • Bachelor of Arts

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