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web research and data entry professional resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Customer-focused software professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use applications. Excels as hands-on developer and oversees work of software teams. Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company.

Accomplishments
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created a robust software testing platform which advanced R&D efforts.
  • Designed a new workflow to improve overall query performance.
  • Won Amazon's CodeNinja Programming Contest.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Skills
  • Insurance understanding
  • Shipping management
  • Client Relationship Development
  • Discount negotiation
  • Good Telephone Etiquette
  • Inventory coordination
  • Clerical Support
  • Leadership
  • Active Listening
  • Google Workspace
  • Startup and Shutdown Management
  • Virus Protection
  • Verbal and Written Communication
  • Problem Solving
  • Security planning
  • Product development
  • Budget administration
  • Revenue and profit maximization
  • Sales pipeline management
  • Order management
  • Prospect targeting
Work History
02/2021 to Current Web Research and Data Entry Professional Rwj Barnabas | Mountainside, NJ,
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
  • Managed financial tracking, inventory coordination and social media marketing.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Handled 100 calls per day to address customer inquiries and concerns
01/2019 to 02/2021 Communications Liaison Total Wine | Mclean, VA,
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
01/2017 to 01/2019 Driver Cdr Maguire | Evans, GA,
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Worked directly with customers to assess damage and incompleteness of orders.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
06/2015 to 01/2017 Call Center Operations Manager Kaiser Permanente, Los Angeles Medical Center | City, STATE,
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Established and oversaw performance targets for call center associates.
  • Developed quality employees within call center to take over leadership positions.
  • Collaborated with training team to boost product support and certification training initiatives.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
Education
Expected in 06/2018 to to Master of Arts | Information Technology Project Management University of Southern California, Los Angeles, CA GPA:
Expected in 06/2014 to to High School Diploma | East Wake High School, Wendell, NC GPA:
Affiliations
  • Association for Computing Machinery
  • Project Management Institute
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • American Marketing Association
  • American Institute of Certified Public Accountants
Certifications
  • NCLP10 - Novell Certified Linux Professional 10
  • CCIE - Cisco Certified Internetwork Expert
  • CompTIA A+
  • PMP

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Resume Overview

School Attended

  • University of Southern California
  • East Wake High School

Job Titles Held:

  • Web Research and Data Entry Professional
  • Communications Liaison
  • Driver
  • Call Center Operations Manager

Degrees

  • Master of Arts
  • High School Diploma

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