Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Administrative, Active listening, Creative thinking and problem solving, Microsoft Word, Excel, PowerPoint, Portal, Lotus Notes, FSA, PeopleSoft, Atlas, Oracle, OnBase, Management, Customer Service, Time management, Verbal and written communication, Research, Data Entry, Marketing, Copy editing
Accomplishments
Experience
Visitor Services Associate, 08/2015 to 04/2016 Los Angeles County Museum Of Art (Lacma) – Los Angeles, CA,
Assist in daily operations of admission desk. Adhere to admissions procedures Maintain a working knowledge of museum. Serve as advocate for the visitor while promoting welfare of museum. Ensure a positive museum experience for the visitor. Resolve visitor's concerns and complaints. Assist in general administrative and clerical work Process and maintain memberships.
Education Art Intern, 05/2015 to 07/2015 Ohsu – Portland, OR,
Assist with creation and implementation of family programming. Maintain interactive Gallery One space. Interact with patrons to gauge success of programs.
Office Assistant, 2015 to Current Mechanics Bank – Beverly Hills, CA,
Assist with enrollment process. Data entry. Correspond with students before, during, and after application process. Mailing of I-20 and other documentation. Filing and administrative tasks. Compile orientation folders and assist with orientation as well as ceremonies. Creation of reports, especially in conjunction with CEA accreditation.
Customer Service Representative, 04/2014 to 07/2014 Zippy's Inc – Kaneohe, HI,
Handle high volume of inbound calls. Focus on achieving specific metrics within a team. Assist in the execution and processing of routine administrative transactions.Establish high quality customer relationships. Develop and maintain working knowledge of administrative mainframe systems and applications.
Intern, 2013 to 04/2013 Zippy's Inc – Mililani, HI,
Manage data relating to collections. Organize Files. Select, edit, and manage photo files (relating to updating checklists). Data entry. Create/Update spreadsheets. General administrative tasks. Movement of artwork in preparation of collection reviews.
Intern, 04/2012 to 11/2012 Mills Fleet Farm – Cedar Falls, WI,
Update mailing list. Answer emails and member inquiries, Act as gallery attendant and hostess. Process new memberships and take payments. Assist with writing monthly newsletter. Event promotion, marketing, and maintenance of social media profiles. Artist pickups and drop-offs. Hang, take down, and move works of art. Assist with children's workshops. Building tours Create labels for artworks. Cleaning/in house maintenance.
Cashier, 09/2008 to 04/2014 Gpm Investments – San Antonio, TX,
Greet and engage with customers. Provide excellent customer service. Operate cash register, computer, and lottery machines. Stocking and inventory. Provide a clean and safe environment for customers.
Shift Supervisor, 2008 to 10/2008 Internet Brands, Inc. – Downers Grove, IL,
Engage with customers. Train new and existing team members on policies and procedures. Promote safety and sanitation in compliance with OSHA. Prepare and serve food. Handle inventory and stocking. Delegation of tasks to team members. Balance cash registers at the beginning and end of shifts. Complete all shift reports. Mange and supervise employees. Provide excellent customer service.
Client Services Representative, 04/2007 to 11/2007 Mechanics Bank – Cambria, CA,
Assist clients with inquiries about building tax free wealth within their IRAs. Provide knowledgeable answers with regard to IRS guidelines. Accurately document client calls. Solve issues and multitask while handling client calls. Responsible for meeting and or exceeding the Support Center metrics.
Customer Service Representative, 05/2006 to 06/2007 Gpm Investments – San Tan Valley, AZ,
Highvolume of inbound phone calls from prospective customers. Answers any questions or concerns regarding products. Schedule appointments for in home estimates. Process Payments. Maintain and update sales records. Address and handle any customer complaints or concerns. Contact customers regarding delinquent accounts.
Shift Supervisor, 04/2005 to 07/2006 Taco Bell – City, STATE,
Engage with customers. Train new and existing team members on policies and procedures. Promote safety and sanitation in compliance with OSHA. Prepare and serve food. Handle inventory and stocking. Delegation of tasks to team members. Balance cash registers at the beginning and end of shifts. Complete all shift reports. Mange and supervise employees. Provide excellent customer service.
Education
Masters of Arts: Art History, Expected in August 2014 Cleveland State University - Cleveland, OH GPA: GPA: 3.83 Art History GPA: 3.83 Special Projects: Copy edited labels for exhibition A Spirit Resonates: Chinese Art from the Degenfelder Collection.
Bachelor of Arts: Art History, Expected in December 2013 - , GPA: Manga Cum Laude GPA: 3.7 Dean's List Art History Manga Cum Laude GPA: 3.7 Dean's List 5 Semesters
*Special Projects: Audio Tour: Wrote an audio tour for an art exhibition, "At Home in Africa: Design, Beauty, and Pleasing Irregularity in Domestic Settings" for capstone project.
Skills
Administrative, Clerical, Copy editing, Creative thinking, Customer Service, Data Entry, Documentation, Filing, FSA, Active listening, Lotus Notes, Excel, PowerPoint, Microsoft Word, Oracle, PeopleSoft, Creative problem solving, Promotion, Research, Spreadsheets, Time management, Written communication
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