Bachelor of Arts: Double Major- English And Women's & Gender Studies, Expected in 2015 - St. Olaf College - Northfield, MN GPA:
Concentration in Race & Ethnic Studies
Summary
Compassionate and knowledgeable Visitor Services Associate, motivated to positively impact program operations and participant success with diligent support. Well-trained in written communication, and always seeking ways to enhance strategies and optimize assistance. Proven relationship-building and planning abilities. Highly organized and hardworking with strong attention to detail.
Work History
Visitor Services Associate, 04/2019 - Current Los Angeles County Museum Of Art (Lacma) – Los Angeles, CA,
Demonstrate ASI’s value of radical hospitality at all times.
Greet visitors and volunteers in a friendly, professional, and helpful manner, and direct them to appropriate person or location.
Provide information to visitors as requested, including class schedules and information about current and upcoming events at the facility.
Enter class and event registrations in Blackbaud Altru software, while maintaining accurate and complete records of registrations, admissions and payment information.
Assist admissions volunteers by training and troubleshooting Blackbaud Altru software as needed.
Prepare reports on class and program registration using database reporting tools.
Reconcile cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Answer calls from the main switchboard; transfer calls to appropriate staff member, paging employees if necessary, and accurately take messages.
Check-in guests and greet folks who are arriving to special events, parties, or other activities on ASI property outside museum hours.
Assist with large-scale events of 2,500+ attendees.
Responsible for American Swedish Institute opening procedures, the issuing of key cards, and front-desk volunteer supervising.
Scandinavia Specialist, 06/2016 - 09/2018 Virginia Eye Consultants – Norfolk, VA,
Researched and arranged travel accommodations for diverse clientele, including small groups, couples, executives, families, and special needs clients.
Wrote detailed and customized trip itineraries using Office 365 and TourWriter Software.
Provided exemplary customer service to all clients; processed trip inquiries and responded to customer requests via telephone and email.
Responded and found solutions to clients' questions, issues, and complaints in a timely manner, as well as provided ongoing support while traveling.
Performed initial travel agent and client assessment to better discern travel needs and determine the best itinerary offerings.
Coordinated accounts payable via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
Drove a 67.5% year-over-year growth of personal overall client portfolio, and an inquiry to booking ratio of 1:4.
Updated team members about changes in hotel and vendor products, services, pricing and policies, to optimize department efficiency.
Scheduling Agent, 09/2015 - 05/2016 Frederick County Government – Frederick, MD,
Responded to customer appointment scheduling requests via telephone, and transferred calls to the appropriate department when necessary.
Scheduled doctor appointments and procedures, and managed patient information using AllScripts software.
Located, checked in, and pulled medical records for appointments and incomplete patient charts, as well as scanned supporting documentation.
Analyzed departmental documents for appropriate distribution and filing.
Circulation Clerk, 08/2015 - 05/2016 St. Peter Public Library – City, STATE,
Performed circulation desk work, including checking materials in and out, registering patrons and notifying patrons of material availability, using SIRSI and MNLink System catalogue software.
Greeted patrons in person or on telephone, answering questions or directing inquiries to other staffRecorded voice mail messages and responded to messages left on voice mail system.
Assisted patrons with Library equipment operation.
Solved routine circulation-related problems: problem records, searching for claims-returned items.
Maintained circulation database by updating and verifying patron records for accuracy of transactions.
Collected fines, photocopy, book sale and other monies at the circulation desk.
Processed new library materials including wrapping books, applying labels and barcodes.
Assisted with strategic outreach services.
Processed and shelved returned materials after evaluating them for general condition and cleanliness.
Skills
Strong verbal, interpersonal, and written communication
Administrative support specialist
Planning oriented, with exceptional attention to detail
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