Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Bachelor of Arts: Double Major- English And Women's & Gender Studies, Expected in 2015
St. Olaf College - Northfield, MN

Concentration in Race & Ethnic Studies


Compassionate and knowledgeable Visitor Services Associate, motivated to positively impact program operations and participant success with diligent support. Well-trained in written communication, and always seeking ways to enhance strategies and optimize assistance. Proven relationship-building and planning abilities. Highly organized and hardworking with strong attention to detail.

Work History
Visitor Services Associate, 04/2019 - Current
Los Angeles County Museum Of Art (Lacma) Los Angeles, CA,
  • Demonstrate ASI’s value of radical hospitality at all times.
  • Greet visitors and volunteers in a friendly, professional, and helpful manner, and direct them to appropriate person or location.
  • Provide information to visitors as requested, including class schedules and information about current and upcoming events at the facility.
  • Enter class and event registrations in Blackbaud Altru software, while maintaining accurate and complete records of registrations, admissions and payment information.
  • Assist admissions volunteers by training and troubleshooting Blackbaud Altru software as needed.
  • Prepare reports on class and program registration using database reporting tools.
  • Reconcile cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Answer calls from the main switchboard; transfer calls to appropriate staff member, paging employees if necessary, and accurately take messages.
  • Check-in guests and greet folks who are arriving to special events, parties, or other activities on ASI property outside museum hours.
  • Assist with large-scale events of 2,500+ attendees.
  • Responsible for American Swedish Institute opening procedures, the issuing of key cards, and front-desk volunteer supervising.
Scandinavia Specialist, 06/2016 - 09/2018
Virginia Eye Consultants Norfolk, VA,
  • Researched and arranged travel accommodations for diverse clientele, including small groups, couples, executives, families, and special needs clients.
  • Wrote detailed and customized trip itineraries using Office 365 and TourWriter Software.
  • Provided exemplary customer service to all clients; processed trip inquiries and responded to customer requests via telephone and email.
  • Responded and found solutions to clients' questions, issues, and complaints in a timely manner, as well as provided ongoing support while traveling.
  • Performed initial travel agent and client assessment to better discern travel needs and determine the best itinerary offerings.
  • Coordinated accounts payable via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
  • Drove a 67.5% year-over-year growth of personal overall client portfolio, and an inquiry to booking ratio of 1:4.
  • Updated team members about changes in hotel and vendor products, services, pricing and policies, to optimize department efficiency.
Scheduling Agent, 09/2015 - 05/2016
Frederick County Government Frederick, MD,
  • Responded to customer appointment scheduling requests via telephone, and transferred calls to the appropriate department when necessary.
  • Scheduled doctor appointments and procedures, and managed patient information using AllScripts software.
  • Located, checked in, and pulled medical records for appointments and incomplete patient charts, as well as scanned supporting documentation.
  • Analyzed departmental documents for appropriate distribution and filing.
Circulation Clerk, 08/2015 - 05/2016
St. Peter Public Library City, STATE,
  • Performed circulation desk work, including checking materials in and out, registering patrons and notifying patrons of material availability, using SIRSI and MNLink System catalogue software.
  • Greeted patrons in person or on telephone, answering questions or directing inquiries to other staffRecorded voice mail messages and responded to messages left on voice mail system.
  • Assisted patrons with Library equipment operation.
  • Solved routine circulation-related problems: problem records, searching for claims-returned items.
  • Maintained circulation database by updating and verifying patron records for accuracy of transactions.
  • Collected fines, photocopy, book sale and other monies at the circulation desk.
  • Processed new library materials including wrapping books, applying labels and barcodes.
  • Assisted with strategic outreach services.
  • Processed and shelved returned materials after evaluating them for general condition and cleanliness.
  • Strong verbal, interpersonal, and written communication
  • Administrative support specialist
  • Planning oriented, with exceptional attention to detail
  • Self-motivated and problem solving
  • Social and new media competent
  • Community advocate

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School Attended

  • St. Olaf College

Job Titles Held:

  • Visitor Services Associate
  • Scandinavia Specialist
  • Scheduling Agent
  • Circulation Clerk


  • Bachelor of Arts

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