Motivated Operations Manager successful at managing inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills.
Extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction.
Familiar with all aspects of logistics, shipping and receiving and general warehouse operations.
I have a broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials.
Shipping and receiving
Packing and scanning orders
Ground and air transportation
Shipment consolidations planning
Warehouse and fulfillment
Imports and exports
MS Word, Excel, Powerpoint
Vessel/Ship AgentOct 1999 to Mar 2002 Seagull Marine － Kenner, LA
Coordinated services with state and local law enforcement involved in matters of homeland security. US Customs, Immigration & USDA.Communicated effectively with Customs and Border Protection and United States Coast Guard to prepare for arrival and departure of internationally flagged vessels.Arranged clearance and scheduled sailing from Port of New Orleans, LA and Mobile, AL.
Coordination of vessel crew changes.
Oversaw various projects for clients and operations and contractors.
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as a Vessel Boarding Agent servicing vessels involved in International Commerce.
Coordinated repatriation travel arrangements for foreign national crew, maintained database and ensured the delivery of services and cash payments to crew members.
Oversaw and supervised vessel loading / offloading.
Regional Station Manager / Operations ManagerNov 2005 to Current SEKO / Twenty Two Global Transport － Houston/Covington, TX/LA
Responsible for overseeing the daily operations, payroll, warehousing, shipping & receiving of both Houston, TX and Covington, LA locations.
Responsible for shipping, receiving, inventory and transportation operations while directing warehousing activities for team members including 11 drivers. Established operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current.
Oversaw warehouse and office team operations. Directed work processes and all daily warehouse operations. Managed order processing and inventory control strategies, implementing improvements to environment and systems. Trained, mentored, and oversaw teams to increase productivity. Coordinated deliveries, and shipping, with (LTL) less than truckload and truckload carriers establishing routing information and delivery times. Tracked and schedule deliveries of all inbound containers. Developed shipment quotes for sales reps and clients.
Responsible for maintaining customer relations - handling any complaints, reviews, suggestions.
Maintained TSA certification to be in compliance to handle domestic airfreight shipments.
Logistical Coordinator responsible for coordinating all logistical matters of a book of business. Responsible for negotiating contracts, coordinating appointments, and ensuring on time delivery.
Responsible for streamlining inbound & outbound freight, shipper & carrier communication, problem solving, and order management.
Received goods in warehouse, , shipped goods outbound.
Coordinate domestic and international shipping and import/export training per customer preference.
Personally researched and contracted additional shipping companies to provide customers with greater flexibility and less-expensive shipping options.
Created initiative to improve outdated processes and streamline paperwork requirements, creating value and profit for the company.
Managed in house and contracted carriers for customer's shipments, creating shipping paperwork.
Improved processes and workflow with shipping documents, packing lists, vendor relationships.
Freight BrokerMar 2002 to Aug 2005 MG&B － Covington, LA
Responsible for analyzing customer's business needs, presenting solutions, and making recommendations to support the business model while ensuring sales, retention, and objective compliances are met. Ensured that freight drivers were available to transport products and services.
Negotiated pricing with customers and carriers to ship, FTL, LTL, Intermodal, Flatbed, and partial shipments across the United States and Canada and Mexico.
Maintained accounts with LTL contracts.
Created and maintained reports for Daily, Weekly and Monthly reporting of FTL shipments on contracted lanes (Shift Freight)
Consistently earned between 20 - 50% margins on all shipments.
Researched carriers to insure the highest quality service for accounts and their shipping lanes.
Maintained communication with customer and carriers on transit times, appointment times and current locations of trucks in transit.