LiveCareer-Resume

vault teller resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Diligent banking professional with 2 years and 10 months of expertise in consistently demonstrating exceptional customer service and proficiency with job tasks such as cash handling and transaction processing. Driven and committed to expanding personal knowledge on all avenues with banking to effectively be an important asset for the company as a whole. Consistently utilizing self-reflection tactics based on constructive feedback attained from employee superiors to actively work toward the betterment of current and future professional banking positions.

Skills
  • Outstanding customer service skills
  • Leadership skills
  • Strong communication skills
  • Proficient work ethic
  • Honesty and integrity
  • Detail-oriented
  • Personable
  • Cash handling and processing service transactions
  • Utilizing branch personnel machinery and computer systems
Experience
Vault Teller, 12/2021 - Current
Universal Orlando Orlando, FL,
  • Built up my authority record by going through training to process approval transactions for other employees
  • Attained a higher cash limit of $250,000 that is appropriate for daily vault duties
  • Mastered Federal Reserve shipment procedures and vault manager duties
  • Processed up to 100 courier deposit bags per day
  • Built several change order requests daily for a handful of local businesses and followed procedures to release them to various couriers
  • Took on managerial duties when the manager was absent
  • Minimized having hardly any “out of balance” situations when attaining roughly $250,000 of cash from courier bags daily
Teller, 11/2019 - 10/2021
Horizon Bank Avilla, IN,
  • Welcomed customers, and offered genuine service during entire transaction to successfully build rapport to positively broaden their experience and banking relationship with Wells Fargo.
  • Continued to expand upon personal knowledge to confidently navigate not just the teller system, but other internal systems to effectively work on my due diligence during customer transactions to prevent the company any losses.
  • Asked fact-finding questions to uncover customers' potential mobile banking needs and enthusiastically showed customers how to utilize a variety of digital services on their mobile device to further better their experience with the company.
  • Dispositioned a variety of internal system, "conversation starter" prompts to successfully converse with customers about their banking needs, and sent referrals as appropriate to the platform side of the branch.
  • Openly communicated with other employees on the service and platform side to ensure mutual understanding for the sake of the customer's needs to effectively practice segmentation.
  • Processed teller transactions per customer requests that consisted of cashing customer checks, making payments, issuing cashiers checks, temporary checks, express sends, bonds, foreign currency orders and exchanges, and checking account balances all while verifying identification in accordance with bank policy on the internal teller system.
  • Processed banker transactions per customer requests that consisted of ordering checks, printing out statements, editing customer residence, contact, and employment criteria, debit card pin change, and replacing customer debit cards in accordance with bank policy on the internal banker system.
  • Processed additional miscellaneous transactions for customers such as night drop, count declared cash, loose coin deposits, and safe deposit box entries while simultaneously printing, completing and filing appropriate reports and forms in accordance with bank policy.
  • Accurately hand-counted currency and utilized branch currency counter machines per customer request.
  • Proficiently mitigated losses and out of balance situations based on collective history of employee internal reports to present day.
  • Adhered to Wells Fargo's policies and procedures to accurately play a role in securely operating the branch.
  • Demonstrated expertise by being assigned ATM custodian for several months without any losses and eliminated ATM errors.
  • Prepared outgoing shipment bags and efficiently recorded all cash movements with other employees to successfully balance the vault at end of business day.
  • Served large numbers of customers during high volume shifts and remained composed and professional in stressful situations and also took on additional shifts to fill expected and unexpected gaps in the work schedule to minimize staffing shortages
Hotel Housekeeper, 04/2019 - 06/2019
Concord Hospitality Charlotte, NC,
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Reported incidents of property damage to management, documenting destruction for loss prevention purposes.
  • Informed appropriate facilities personnel of required repairs or upgrades to equipment.
Education and Training
High School Diploma: , Expected in 12/2017
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Helena College University of Montana - Helena, MT
GPA:
Status -

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Resume Overview

School Attended

  • Helena College University of Montana

Job Titles Held:

  • Vault Teller
  • Teller
  • Hotel Housekeeper

Degrees

  • High School Diploma

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