LiveCareer-Resume

usa representative teller resume example with 1+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.

Skills
  • Conflict Mediation
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Transaction Processing
  • Payment Processing
  • Customer Relations
  • Understanding Customer Needs
  • Computer Skills
  • Administrative and Office Support
  • Time Management
  • Patient and Empathetic
  • Microsoft Office
  • Teamwork and Collaboration
  • Computer Proficiency
  • Billing Adjustments and Refunds
  • Currency and Coin Counter
  • Safety Procedures and Protocols
  • Motivation and Encouragement
  • Written and Verbal Communication
  • Cashier's Checks
Experience
03/2023 to Current USA Representative, Teller Hanna Andersson, Llc | Portland, OR,
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Maintained confidentiality of bank records and client information.
  • Directed specific questions to appropriate branch personnel.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Received and counted daily inventories of cash, drafts and checks.
  • Identified transaction errors when debits and credits did not balance.
  • Performed special services for customers, ordering bank cards and checks.
  • Verified amounts and integrity of every check or funds transfer.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Prepared official checks for customer and internal bank needs.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Trained employees on cash drawer operation.
  • Identified and reported suspicious behavior to security personnel as appropriate.
04/2022 to 11/2022 Customer Care Representative Pacific Western Bank | Los Angeles, CA,
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Formed and sustained strategic relationships with clients.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Opening/closing store.
  • encharged of doing bank transactions.
  • Id verification/ Phone verification for financing.
  • Daily report (Open drawer, SBRD, balance due, Ocinq, previous day written, authorized crm, pick up, call verification).
  • Set up service throw phone or in person for damages merchandise.
  • Others
11/2008 to 03/2009 Bank Teller Capital One Bank N.A | City, STATE,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Entered transactions into computer and issued customer receipts.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Trained employees on cash drawer operation.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Education and Training
Expected in 04/2003 to to Software Clases Certificate | SAMANEL, Dominican Republic, GPA:
Expected in 10/1999 to to High School Diploma | UNPHU, Dominican Republic, GPA:
Expected in to to | Human Resources Management UNICARIBE, Dominican Republic, GPA:
Languages
English:
Professional
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • SAMANEL
  • UNPHU
  • UNICARIBE

Job Titles Held:

  • USA Representative, Teller
  • Customer Care Representative
  • Bank Teller

Degrees

  • Software Clases Certificate
  • High School Diploma
  • Some College (No Degree)

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