Universal Banker Teller Resume Example
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UNIVERSAL BANKER TELLER
Professional Summary
Conscientious and self-directed professional successful at working quickly in independent capacities. Well-organized and efficient with passion for customer satisfaction. Skilled multitasker calm in handling simultaneous task in fast-paced environments. Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Work History
Company Name - Universal Banker TellerCity, State10/2019 - 07/2021
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
- Maintained energy and enthusiasm in fast-paced environment.
- Set and enforced departmental budgets, goals and deadlines.
- Ordered, maintained and distributed supplies and inventory.
- Carried out day-day-day duties accurately and efficiently.
- Maintained facility grounds, equipment and safety compliance.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Properly processed deposits, withdrawals and payments for average of 30 customers daily.
- Complied with established internal controls and policies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
Company Name - Morning Supervisor/ Lead ServerCity, State07/2009 - 11/2019
- Worked with customers to understand requirements and provide exceptional service
- Developed team communications and information for before shift meetings
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Performed various administrative functions, including filing paperwork, delivering mail, before and after shift cash drawer paperwork, office cleaning, and inventory of items needed to run a successful restaurant
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
- Ensured continuous provision of impeccable services
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards
- Maintained 100% accuracy rate in regards to financial transactions and oversaw error-free processing of cash and credit card transactions
- Successfully served up to 150 patrons during one shift , ensuring timey and quality service of all guests
- Trained team members on proper utilization of in-house systems for Aloha
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction
- Adjusted established recipes to remove allergens or alter tastes for customer desires
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Communicated closely with kitchen staff to fully understand special orders for customers, including those with food allergies and gluten intolerance
- Assisted customers in placing special orders for large-scale events such as weddings and birthday parties
- Increased sales by 17% over a two-year period
- Created communication strategies to meet client objectives
- Wrote agendas and notes and sent out automatic notifications for upcoming
Skills
- Supervising
- Closing techniques
- Customer relations
- Sales and marketing
- Powerful negotiator
- Table setting
- Order picking
- Interviewing
- Banquetes and catering
- Client communication
- Heavy lifting
- Promotional planning
- Restocking and display setup
- Staff training
- Service planning
- Greeting and seating
- Compliance, banking laws and regulations
- Night and safe deposit procedures
- Cash handling expertise
- Cheerful
- Savvy relationship-builder
- Math aptitude
- Positive
- Rapid data entry skills
Education
Clark Atlanta University
City, State
Associate of Science: Psychology And Criminal Justice
2004
Hayward high school
City
High School Diploma
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Resume Overview
School Attended
- Clark Atlanta University
- Hayward high school
Job Titles Held:
- Universal Banker Teller
- Morning Supervisor/ Lead Server
Degrees
- Associate of Science : Psychology And Criminal Justice
High School Diploma
