(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Conscientious and self-directed professional successful at working quickly in independent capacities. Well-organized and efficient with passion for customer satisfaction. Skilled multitasker calm in handling simultaneous task in fast-paced environments. Demonstrated ability to complete tasks accurately despite interruptions and competing demands.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

  • Supervising
  • Closing techniques
  • Customer relations
  • Sales and marketing
  • Powerful negotiator
  • Table setting
  • Order picking
  • Interviewing
  • Banquetes and catering
  • Client communication
  • Heavy lifting
  • Promotional planning
  • Restocking and display setup
  • Staff training
  • Service planning
  • Greeting and seating
  • Compliance, banking laws and regulations
  • Night and safe deposit procedures
  • Cash handling expertise
  • Cheerful
  • Savvy relationship-builder
  • Math aptitude
  • Positive
  • Rapid data entry skills
Clark Atlanta University Atlanta, GA Expected in Associate of Science : Psychology And Criminal Justice - GPA :
Hayward high school Hayward, CA, Expected in 2004 High School Diploma : - GPA :
Work History
Truist Financial Corporation - Universal Banker Teller
Knoxville, TN, 10/2019 - 07/2021
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Handled various accounting transactions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Set and enforced departmental budgets, goals and deadlines.
  • Ordered, maintained and distributed supplies and inventory.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained facility grounds, equipment and safety compliance.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
  • Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Properly processed deposits, withdrawals and payments for average of 30 customers daily.
  • Complied with established internal controls and policies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
Truva/ Cuts Steakhouse/ Southern Staffing - Morning Supervisor/ Lead Server
City, STATE, 07/2009 - 11/2019
  • Worked with customers to understand requirements and provide exceptional service
  • Developed team communications and information for before shift meetings
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Performed various administrative functions, including filing paperwork, delivering mail, before and after shift cash drawer paperwork, office cleaning, and inventory of items needed to run a successful restaurant
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
  • Ensured continuous provision of impeccable services
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards
  • Maintained 100% accuracy rate in regards to financial transactions and oversaw error-free processing of cash and credit card transactions
  • Successfully served up to 150 patrons during one shift , ensuring timey and quality service of all guests
  • Trained team members on proper utilization of in-house systems for Aloha
  • Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction
  • Adjusted established recipes to remove allergens or alter tastes for customer desires
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
  • Maintained well-stocked stations with supplies and spices for maximum productivity
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
  • Communicated closely with kitchen staff to fully understand special orders for customers, including those with food allergies and gluten intolerance
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties
  • Increased sales by 17% over a two-year period
  • Created communication strategies to meet client objectives
  • Wrote agendas and notes and sent out automatic notifications for upcoming

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School Attended

  • Clark Atlanta University
  • Hayward high school

Job Titles Held:

  • Universal Banker Teller
  • Morning Supervisor/ Lead Server


  • Associate of Science
  • High School Diploma

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