Conscientious and self-directed professional successful at working quickly in independent capacities. Well-organized and efficient with passion for customer satisfaction. Skilled multitasker calm in handling simultaneous task in fast-paced environments. Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Skills
Supervising
Closing techniques
Customer relations
Sales and marketing
Powerful negotiator
Table setting
Order picking
Interviewing
Banquetes and catering
Client communication
Heavy lifting
Promotional planning
Restocking and display setup
Staff training
Service planning
Greeting and seating
Compliance, banking laws and regulations
Night and safe deposit procedures
Cash handling expertise
Cheerful
Savvy relationship-builder
Math aptitude
Positive
Rapid data entry skills
Education
Clark Atlanta UniversityAtlanta, GAExpected in – –Associate of Science:Psychology And Criminal Justice - GPA:
Hayward high schoolHayward, CA, Expected in 2004 – –High School Diploma: - GPA:
Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Maintained friendly and professional customer interactions.
Established rapport with new clients to increase satisfaction and loyalty.
Handled various accounting transactions.
Maintained energy and enthusiasm in fast-paced environment.
Set and enforced departmental budgets, goals and deadlines.
Ordered, maintained and distributed supplies and inventory.
Carried out day-day-day duties accurately and efficiently.
Maintained facility grounds, equipment and safety compliance.
Performed vault, alarm and door duties to facilitate opening and closing of operations.
Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Properly processed deposits, withdrawals and payments for average of 30 customers daily.
Complied with established internal controls and policies.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
Truva/ Cuts Steakhouse/ Southern Staffing - Morning Supervisor/ Lead Server City, STATE, 07/2009 - 11/2019
Worked with customers to understand requirements and provide exceptional service
Developed team communications and information for before shift meetings
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Performed various administrative functions, including filing paperwork, delivering mail, before and after shift cash drawer paperwork, office cleaning, and inventory of items needed to run a successful restaurant
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
Ensured continuous provision of impeccable services
Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards
Maintained 100% accuracy rate in regards to financial transactions and oversaw error-free processing of cash and credit card transactions
Successfully served up to 150 patrons during one shift , ensuring timey and quality service of all guests
Trained team members on proper utilization of in-house systems for Aloha
Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction
Adjusted established recipes to remove allergens or alter tastes for customer desires
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
Maintained well-stocked stations with supplies and spices for maximum productivity
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
Communicated closely with kitchen staff to fully understand special orders for customers, including those with food allergies and gluten intolerance
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties
Increased sales by 17% over a two-year period
Created communication strategies to meet client objectives
Wrote agendas and notes and sent out automatic notifications for upcoming
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