, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Unit Clerk successful at making appointments and coordinating patient transports. Skilled planner, problem-solver and relationship-builder with 2 years of related experience. Trained in microsoft word, excel. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Stratford student pursuing Funeral Director seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success.
Skills
Records scanning
Coordinating forms
Faxing orders
Unit administrative support
Documentation skills
Arranging discharges
Medical terminology
Team management
Leadership
Communication
Work ethic
Reliable and trustworthy
Basic Math
Relationship building
Problem resolution
Flexible
Friendly, positive attitude
First Aid/CPR
Active listening
Replenishing inventory
Experience
11/2021 to CurrentUnit ClerkDignity Health | Capitola, CA,
Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
Prepared charts for outpatient and inpatient services.
Screened calls and collected messages for unit personnel to promote team efficiency.
Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
Coordinated internal and external patient transportation.
Coordinated supply replenishment to meet expected unit demands.
Organized ordered medical tests, sample collection and patient transportation.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Coordinated office schedules for new patients, diagnostic assessments and procedures.
Kept office spaces well-stocked with administrative and medical supplies.
Prepared new charts, updated existing charts and managed records transfers between offices.
Assisted with hospital admissions and paperwork.
Worked widoctors to prepare correct equipment and supplies appointments.
Managed incoming telephone calls, took messages and directed callers to personnel.
Transcribed physicians' notes and entered data into electronic chart management software.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Communicated with patients to gather intake data and verify chart information.
Digitized medical records and organized files.
Answerd daily phone calls to schedule appointments and address patient inquiries.
Documented vitals and added lab results into patient charts.
05/2020 to 06/2022Customer Service RepresentativeEnvision Healthcare | Gainesville, TX,
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Consulted with customers to determine best methods to resolve service and billing issues.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Made outbound calls to obtain account information.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Answered inbound calls per day and directed to individuals or departments.
Reviewed account and service histories to identify trends and issues.
Set up and activated customer accounts.
Recommended improvements to products and services to mitigate complaints.
Trained new employees on procedures and policies to maximize team performance.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Upheld privacy and security requirements.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
06/2020 to 01/2021Key HolderPetco | Henrietta, NY,
Supervised bank deposits and security procedures to support store opening and closing.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Partnered with store leadership team to learn and understand management processes and reports.
Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Monitored customer traffic to determine appropriate staffing and create customer engagement strategies.
Sought new to improve metrics by partnering with senior store management.
Operated cash register.
Maintained store and maintained appearance.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Opened and closed store in absence of senior managers.
Signed for incoming shipments in manager's absence.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Set up visually appealing promotional displays.
Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
Responded to safety and loss prevention incidents.
Leveraged weekly sales data and forecasts to plan staff schedules and promotions.
Evaluated transactions for suspected fraud.
07/2018 to 07/2020Online Grocery Associate, CashierWalmart | City, STATE,
Operated cash register, collected payments and provided accurate change.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Helped with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Received payments for products and issued receipts.
Trained new team members in cash register operation, stock procedures and customer services.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Verified customer identification for alcohol or tobacco purchases.
Education and Training
Expected in 07/2022Funeral Director | Funeral Service And Mortuary ScienceStratford Career Institute, , GPA:
Expected in 05/2016High School Diploma | Park Crossing High School, Montgomery, ALGPA:
Certifications
Certified Medical Administrative Specialist (CMAS)
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