unit clerk resume example with 12+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding patients. Familiar with advanced medical terminology and procedures. Proactive individual focused on delivering high-quality patient-centered care. Skilled in overseeing acute and chronic conditions. Efficient and reliable, experience in hospital settings. Skilled in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records.

  • Documenting Vital Signs
  • Patient Care
  • HIPAA Compliance
  • Patient Assistance
  • Infection Control
  • Multi-line phone system
  • Customer service
  • Communications
  • Problem resolution
  • First Aid/CPR
  • Bilingual Spanish/English
Escuela De Adultos Chihuahua,mexico, Expected in 06/2002 High School Diploma : - GPA :
Hacienda La Puente Adult Education La Puente, CA Expected in 03/2013 Certified Nurse Assistance : Certified Nurse Assistance - GPA :
Work History
Archcare - Unit Clerk
Dobbs Ferry, NY, 09/2013 - Current
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Completed daily charge reconciliation to keep billing current and accurate.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Coordinated diagnostic tests, including collection of samples and transportation to scanning rooms.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Answered phone calls and messages for RN's-physician's medical facility, scheduling appointmen ts and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Perkins School For The Blind - Certified Nursing Assistant
Campus, IL, 03/2013 - Current
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Conducted home visits to assist patient with bathing, toileting, dressing and skin and nail care to encourage personal hygiene.
  • Worked collaboratively, functioned as effective member and encouraged and supported fellow team members to reach common goals.
Chi Health - Hospice Nurse
Oakes, ND, 03/2013 - 06/2014
  • Helped to achieve and maintain continuity of patient care by planning and exchanging information with other health professionals.
  • Kept abreast of changes and trends affecting nursing care and licensed nurse functions to improve patient mortality, quality of life and enhance patient outcomes.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated family members and caregivers on patient care instructions.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Heritage Operations Group - Caregiver
Orland Park, IL, 02/2009 - 03/2013
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Maintained clean, safe and well-organized patient environment.
  • Documented vitals, behaviors and medications in client medical records.
  • Supervised daily activities and provided assistance when needed.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.

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Resume Overview

School Attended

  • Escuela De Adultos
  • Hacienda La Puente Adult Education

Job Titles Held:

  • Unit Clerk
  • Certified Nursing Assistant
  • Hospice Nurse
  • Caregiver


  • High School Diploma
  • Certified Nurse Assistance

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