Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management.

  • Verbal and written communication
  • Learn quickly
  • Team player
  • Strong work ethics
  • Excellent communication
  • Reporting
  • Research
  • Tax
  • Telephone
  • Retrieving Medical Records
  • Filing
  • Supply restocking
  • First Aid/CPR
  • Keyboarding
  • Microsoft Office
  • Positive attitude
  • Honest and respect others
  • Front office
  • Inventory
  • Keyboarding
  • Team player
  • Written communication
  • Preparing Charts
  • HIPAA Compliance
  • Customer service
Work History
Unit Clerk, 07/2019 to 06/2020
AspirusTomahawk, WI,
  • Welcome visitors by greeting them in on the telephone or in person; answering inquiries; giving directions; relaying calls to patients; referring inquiries to physicians and nurses.
  • Provide information by answering requests and questions.
  • Maintain unit operations by following guidelines, policies, and procedures; reporting needed changes.
  • Protect hospital operations and maintain patient confidence by keeping client related information confidential.
  • Maintain unit supplies inventory by checking stock to determine inventory level; anticipate needed supplies; and verify receipt of supplies.
  • Keep unit equipment operational by following established procedures and manufacturer’s instructions, will also call for repairs.
  • Maintain continuity among work teams by communicating and documenting actions, continuing needs, and irregularities.
  • Contribute to team effort by accomplishing needed results.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
  • Answered multi-line telephone system, provided information and directed calls.
  • Prepared admissions charts and scanned records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Environmental Services Associate I, 01/2019 to 07/2019
Tucson Medical CenterBenson, AZ,
  • Identifies appropriate cleaning methods for specific environment.
  • Identifies appropriate cleaning product; follows manufacturer directions and/or established hospital procedures for application of cleaning product.
  • Collects refuse and deposits in allocated place for pickup and disposal; handles discarded hazardous materials safely and appropriately.
  • Identifies and matches paper and soap products for appropriate dispensers and fills as required.
  • Cleans and assists with basic daily maintenance of equipment; uses proper body techniques to move furniture or other items as needed.
  • Follows procedures for scheduled removal or as needed maintenance and replacement of draperies and curtains.
  • Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Tax Professional – Tax Associate, 01/2018 to 04/2018
Hyatt Hotels Corp.Richmond, VA,
  • Prepare/amend income tax return.
  • Research the tax regulations and laws and guide taxpayers for their unique situation.
  • Assist front office to greet all personnel at office (all incoming phone calls) and guide, answer questions and take messages.
  • Assist taxpayers to analyze letters from IRS and FTB.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
Front Office Agent, 02/2010 to 09/2010
Fiesta Resort Hotel GuamCity, STATE,
  • Check-in/out guests.
  • Make/cancel reservation.
  • Guide and assist all incoming phone calls to right person or department.
  • Performed excellent communication skills between guests and department.
  • Make transportation arrangements for guests.
  • Greet and assist personnel entering the hotel.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Maintained high levels of customer satisfaction by quickly and professionally greeting guests and offering services.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Business Office Technology Certificate: , Expected in 05/2018
Cerro Coso Community College - Ridgecrest, CA
  • Graduated with 3.77 GPA
  • Coursework in Microsoft Office, Business Mathematics and Introductory Accounting

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Resume Overview

School Attended

  • Cerro Coso Community College

Job Titles Held:

  • Unit Clerk
  • Environmental Services Associate I
  • Tax Professional – Tax Associate
  • Front Office Agent


  • Business Office Technology Certificate

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