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Unit Clerk Resume Example
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UNIT CLERK
Professional Summary
Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management.
Work History
Aspirus. Tomahawk , WIUnit Clerk | 07/2019 - 06/2020
- Welcome visitors by greeting them in on the telephone or in person; answering inquiries; giving directions; relaying calls to patients; referring inquiries to physicians and nurses.
- Provide information by answering requests and questions.
- Maintain unit operations by following guidelines, policies, and procedures; reporting needed changes.
- Protect hospital operations and maintain patient confidence by keeping client related information confidential.
- Maintain unit supplies inventory by checking stock to determine inventory level; anticipate needed supplies; and verify receipt of supplies.
- Keep unit equipment operational by following established procedures and manufacturer's instructions, will also call for repairs.
- Maintain continuity among work teams by communicating and documenting actions, continuing needs, and irregularities.
- Contribute to team effort by accomplishing needed results.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Answered multi-line telephone system, provided information and directed calls.
- Prepared admissions charts and scanned records.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Tucson Medical Center. Benson , AZEnvironmental Services Associate I | 01/2019 - 07/2019
- Identifies appropriate cleaning methods for specific environment.
- Identifies appropriate cleaning product; follows manufacturer directions and/or established hospital procedures for application of cleaning product.
- Collects refuse and deposits in allocated place for pickup and disposal; handles discarded hazardous materials safely and appropriately.
- Identifies and matches paper and soap products for appropriate dispensers and fills as required.
- Cleans and assists with basic daily maintenance of equipment; uses proper body techniques to move furniture or other items as needed.
- Follows procedures for scheduled removal or as needed maintenance and replacement of draperies and curtains.
- Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Hyatt Hotels Corp.. Richmond , VATax Professional – Tax Associate | 01/2018 - 04/2018
- Prepare/amend income tax return.
- Research the tax regulations and laws and guide taxpayers for their unique situation.
- Assist front office to greet all personnel at office (all incoming phone calls) and guide, answer questions and take messages.
- Assist taxpayers to analyze letters from IRS and FTB.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Fiesta Resort Hotel Guam. City , STATEFront Office Agent | 02/2010 - 09/2010
- Check-in/out guests.
- Make/cancel reservation.
- Guide and assist all incoming phone calls to right person or department.
- Performed excellent communication skills between guests and department.
- Make transportation arrangements for guests.
- Greet and assist personnel entering the hotel.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Maintained high levels of customer satisfaction by quickly and professionally greeting guests and offering services.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Skills
- Verbal and written communication
- Learn quickly
- Team player
- Strong work ethics
- Excellent communication
- Reporting
- Research
- Tax
- Telephone
- Retrieving Medical Records
- Filing
- Supply restocking
- First Aid/CPR
- Keyboarding
- Microsoft Office
- Positive attitude
- Honest and respect others
- Front office
- Inventory
- Keyboarding
- Team player
- Written communication
- Preparing Charts
- HIPAA Compliance
- Customer service
Education
Cerro Coso Community CollegeCity, State05/2018Business Office Technology Certificate
- Graduated with 3.77 GPA
- Coursework in Microsoft Office, Business Mathematics and Introductory Accounting
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Resume Overview
School Attended
- Cerro Coso Community College
Job Titles Held:
- Unit Clerk
- Environmental Services Associate I
- Tax Professional – Tax Associate
- Front Office Agent
Degrees
- Business Office Technology Certificate
