Dedicated professional with exceptional administrative skills, expertise in Microsoft Office amongst other clerical capabilities. Support administrative needs by efficiently coordinating and organizing paperwork. Respectful and compassionate with patients and always ready to resolve diverse needs with upbeat and knowledgeable assistance. Service-oriented, reliable and hardworking team player.
Skills
Bilingual (Spanish & English)
Customer service
Documentation skills
MS Office
Administrative support
Schedule and calendar management
Education and Training
Rutgers UniversityNew Brunswick, NJ, Expected in 05/2019 ā āBachelor of Arts:Biological Sciences, Labor Studies - GPA:
Experience
Absolut Care - Unit Clerk Gasport, NY, 01/2020 - 04/2020
Screened calls and collected messages for unit personnel to promote team efficiency.
Supported patients with timely and knowledgeable response to diverse requests.
Supported clerical needs of physician's in the division- including taking messages, scanning documents and routing business correspondence.
Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Scheduled patient appointment with IDX.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Checked daily doctor schedules and verified insurance.
Coordinated between patients and healthcare professionals to meet patient needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Referred patients to appropriate professionals and services.
Documented and managed patient information using Electronic Medical Records.
Recognized by management for providing exceptional customer service.
Department Of Defense - Scheduling Assistant East Lynn, WV, 07/2019 - 01/2020
Actively answer incoming phone calls in a timely manner to assist patients with scheduling their appointments
Register incoming patients on scheduling program and confirming/clarifying information for patients
Assist new patients as well as established patients by providing information regarding documents needed for registration
Actively communicating with staff members in the facility to meet the needs of the patient
Phone notes to providers on Electronic Medical Records: medication refills inquiry, medical related inquiries, appointment inquiries, et cetera.
Making outbound calls to reach out to patients
Send appointment letters as requested by providers in the facility
Redirect phone calls to the corresponding person
Follow up with patients where deemed necessary -Maintain an organized call log of incoming voicemails and reach back to patients in an appropriate time
Assist with generating daily reports for dental and medical appointments in the facility
Discuss and bring forth patient inquiries to supervisor in a timely manner
Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
Actively answer incoming phone calls in a timely manner to assist patients with scheduling their appointments in a fast paced environment -Register incoming patients on scheduling program and confirming/clarifying information for patients -Accept patient payment and record them appropriately and accurately on database -Assist the office manager by processing insurance explanation of benefits on patient database.
Assist the office manager by filing insurance explanation of benefits in patient's charts -Assist the chiropractor by setting up patients to their corresponding treatments.
University Of Kentucky - Student Assistant Lexington, KY, 08/2015 - 11/2018
Assisted high school students with any questions regarding their preparation for the SAT
-Worked with development specialist, instructors, and tutors to coordinate plan of actions for students relevant to their studies
-Assisted students with college applications, essays, scholarship information, FAFSA applications, amongst other resources.
3rd & 4th:
-Active role in communicating with undergraduate students through various communication methods including calling and emailing
-Preparation of material and resources for meetings
-Assisting students with materials and resources for scheduling classes.
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