unit clerk resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Qualified customer service representative with over 20 years of experience in fast-paced customer service and call center environments supporting business and hospital company needs. Facilitating Behavioral Health background. Personable and professional under pressure.

  • Teamwork/Collaboration
  • High-energy attitude
  • Data Entry
  • Dependability
  • Customer Satisfaction
  • Time Management Skills
  • Initiative and problem solving abilities
  • Multi-tasking
09/2021 to Current Unit Clerk Life Care Centers Of America | Sedro Woolley, WA,
  • Provides administrative support to the Inpatient Services Leadership Team for Inpatient Programs
  • Performs quality work within deadline with various task that are assigned
  • Assist in arranging work schedules for Inpatient Programs
  • Oversee BA Cover Sheet Submissions to Baker Act Reporting Center
  • Pulls and Monitors ObservSmart Reports
  • Attends all Inpatient Staff Meetings, takes notes and copy minutes
  • Assist with form development for Inpatient Services
  • Monitor and follow up inpatient staff regarding education & training deadline
  • Ability to assist with registering and verifying insurance for patients as needed
  • Assist with patient transfer referral request
  • Oversee and ensure the probate court documentation is completed in timely manner for all Inpatient Services
  • Schedule meeting rooms for Inpatient Services and conference
  • Ability to professionally communicate with other employees and outside vendors, as required
  • Ability to take feedback and guidance from supervisor
  • Able to perform other duties as assigned
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Participated with health care team to deliver quality and customer-focused health care to patients.
  • Coordinated external patient transportation.
  • Coordinated supply replenishment to meet expected unit demands.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
10/2019 to 09/2021 Registration Clerk Neosho Memorial Regional Medical Center | Chanute, KS,
  • Verified insurance benefits and obtained pre-authorizations before appointments
  • Used Credible to record and organize patient data, including insurance and medical information
  • Processed medical records requests, assuring release only to appropriate parties proper authorization
  • Greeted clientele and provided a safe environment
  • Worked with customers to provide advice and assistance on regulations and requirements concerning various registration processes
  • Coordinated efficiently with Therapist/Providers and other staff to process registration forms for OP Services
  • Reviewed, processed and issued more than 10 application requests for Therapy, and Medication Management for Out Patient registration on a daily basis
  • Managed to help with individuals to obtain all required information
  • Processed cancellations, changes or special requests promptly
  • Assisted staff members with Crisis Walk-Ins during emergency situations
  • Answered over 80 daily office phone calls for Therapy/ Medication Managementappointments, questions and referrals
  • Consulted with different healthcare disciplines to offer important mental health support to patients in Crisis
  • Worked with Behavioral Health customers to understand needs and
  • Performed data entry on Credible to maintain and organize records of member and program information
  • Handled complaints and resolved conflicts involving facilities or amenities
  • Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system
  • Used Credible record and organize patient data, including insurance and medical information.
03/2012 to 04/2019 Hospital Customer Service Representative University Of Pittsburgh Medical Center | City, STATE,
  • Effective liaison between customers as well as internal departments to ensure care of patients
  • Evaluated the patient needs while providing service options to meet their requirements
  • Managed 500 calls per day included directing a multi-line phone with processing calls through automated phone systems
  • Followed up with physicians ensuring patients needs were implemented
  • Acknowledged patient issues while resolving their problems quickly and efficiently
  • Collaborated with team to maintain current procedures for internal and external emergencies
  • Contributed and provided relief coverage to support staff
  • Ability to navigate between several computer monitor systems
  • Fulfilled administrative duties, including completing and filing paperwork
05/1998 to 05/2011 Customer Service Teller Supervisor First Commonwealth Bank | City, STATE,
  • Effectively communicated with other employees and upper management to ensure complete care of customers
  • Processed payments and returned receipts, cash, coin to customers
  • Assisted in branch operations to ensure that policy and procedures were enforced
  • Troubleshooted and problem solved customer complaints concerning customer accounts
  • Managed 5 tellers to meet transaction goal of 3 or more referrals by end of week and 12 or more by end of month to meet the branches requirements
  • Followed up with customers ensuring their satisfaction with products and services
Education and Training
Expected in 01/2020 to to | Community College of Allegheny County, Pittsburgh, PA GPA:
Expected in 06/1987 to to High School Diploma | Business Schenley High School, Pittsburgh, PA GPA:
Expected in to to | Social Work Some College, , GPA:
Technician Dean's List June 2011, Earned 23 credits

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Resume Overview

School Attended

  • Community College of Allegheny County
  • Schenley High School
  • Some College

Job Titles Held:

  • Unit Clerk
  • Registration Clerk
  • Hospital Customer Service Representative
  • Customer Service Teller Supervisor


  • High School Diploma

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