Unit Clerk resume example with 4 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills. Also trained to shadow and preform medical task giving by a physician. highly trained in verifying insurance,

Very Self-motivated; and a great learner with a very Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Tech-savvy with excellent understanding of medical terminology, billing practices and testing protocols. Skillfully organize support for patient requirements, including monitoring tests, dietary needs and supply requirements. Excellent problem-solving skills with sound judgment and systematic approach.

  • Patient relations
  • HIPAA compliance
  • Front desk operations
  • Patient callbacks
  • Records management
  • Proficient in verifying patient insurance
  • Microsoft Office skills
  • Patient relations
  • Knowledge of medical terminology
  • Knowledge of HIPAA regulations
  • Collecting vital signs
  • Helping with medication
  • Collecting specimens
  • Medical terminology knowledge
  • Medication administration
  • Charting expertise
  • Understands medical procedures
08/2022 to Current
Unit Clerk Inspira Health Network Williamstown, NJ,
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Prepared charts for outpatient and inpatient services.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Coordinated internal and external patient transportation.
  • Supported patients with timely and knowledgeable response to diverse requests.
  • Coordinated supply replenishment to meet expected unit demands.
  • Answered phones to transfer calls or relay messages to patients or staff.
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Requested or communicated patient information, exercising hospital privacy policies.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled and confirmed patient appointments and consultations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Arranged hospital admissions for patients as required.
  • Ordered and maintained supply inventory for medical office.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Completed relevant insurance and other claim forms.
  • Compiled and coded patient information or data in appropriate computer system.
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
  • Participated with health care team to deliver quality and customer-focused health care to patients.
01/2022 to 07/2022
Medical Assistant Tenet Healthcare Corporation Lakewood, CA,
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Documented notes during patient visits.
  • Incorporated outside records into charts and EHR.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Scheduled appointments for patients via phone and in person.
  • Ordered laboratory tests and imaging scans to complete further investigations.
  • Completed minor diagnostic tests and collected samples for laboratory tests.
  • Measured vital signs and took medical histories to prepare patients for examination.
11/2018 to 04/2022
Front End Supervisor The Tjx Companies, Inc. Margate, FL,
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
02/2021 to 10/2021
Medical Office Assistant St. Joseph Health Laguna Beach, CA,
  • Assisted with referrals and prepared medical records for patients.
  • Registered patients and scheduled appointments.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Called in prescription refills for patients.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Recorded vital signs and medical history for patients with different symptoms, feelings and sickness.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients to gather intake data and verify chart information.
  • Called patients to schedule various types of appointments, consistently double-checking information and availability.
  • Helped patients complete paperwork and explained processes and procedures.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Answered numerous phone calls daily to schedule appointments and address patient inquiries.
Education and Training
Expected in 05/2016
High School Diploma:
McDonogh 35 College Preparatory School - New Orleans, LA
Expected in
Associate of Science:
Jackson State University - Jackson, MS
Expected in 10/2021
Associate of Science: Medical Assisting
Blue Cliff College - Metairie - Metairie, LA

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Resume Overview

School Attended

  • McDonogh 35 College Preparatory School
  • Jackson State University
  • Blue Cliff College - Metairie

Job Titles Held:

  • Unit Clerk
  • Medical Assistant
  • Front End Supervisor
  • Medical Office Assistant


  • High School Diploma
  • Associate of Science
  • Associate of Science

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