Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Customer Service professional with knowledge of how service should be done with proven multitasking abilities. Committed to maintaining professional relationships and seeing the task through until completion.

Personable Member Service Representative offering over 15 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Knowledgeable and dedicated customer service professional with extensive experience both in the Customer Service and Claims industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • MS Office
  • Critical thinking
  • Compassion
  • Applicant engagement
  • Documentation and paperwork
  • Effective communication skills
  • Inbound and Outbound Calling
  • Complaint resolution
  • Account management
  • Good listening skills
  • Administrative support
  • Multi-line phone talent
  • Technical Support
  • Creative problem solving
  • Professional telephone demeanor
  • Medical terminology knowledge
  • Documentation Review
  • Claims Adjustments
  • Insurance Knowledge
  • Claims
  • Insurance industry experience
  • Ability to compile data
  • Excellent administrative abilities
  • Customer Service
  • Organization and Time management
  • Teambuilding
  • Computer proficiency
  • Good telephone etiquette
  • Health insurance industry knowledge
  • Medical terms and procedure knowledge
  • Insurance claims processing
  • Thorough claims reviews
  • Scrupulous records management
  • Detail-oriented
  • Adaptability
  • Knowledgeable in Claims processing software
Work History
Unemployment Claims Specialist, 01/2021 - Current
Equifax Harrisburg, PA,
  • Communicated with people from various cultures and backgrounds on application process.
  • Inputted all gathered information and researched data on applicants into computer system using Prestige software.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Interviewed applicants and explained scope of different available benefits.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Created and optimized records management strategies to coordinate and protect information.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Senior Customer Claims Representative, 01/2020 - 02/2021
Dollar Tree Durham, NC,
  • Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
  • Maintained suspicious claims database and prepared reports on for supervisors.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Maintained claims data in Type systems.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Organized, planned, and documented materials for Unemployment claims.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
System Analyst, 03/2019 - 01/2020
Schneider National City, STATE,
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors.
Business Management : Business And Managerial Economics, Expected in 02/2013
Rasmussen College, Green Bay, WI - Green Bay, WI,
  • Dean's List / 4 semesters / 2010-2012
High School Diploma : General Studies, Expected in 06/2001
Bay Port High School - Green Bay, WI

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School Attended

  • Rasmussen College, Green Bay, WI
  • Bay Port High School

Job Titles Held:

  • Unemployment Claims Specialist
  • Senior Customer Claims Representative
  • System Analyst


  • Business Management
  • High School Diploma

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