- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Dedicated Customer Service professional with knowledge of how service should be done with proven multitasking abilities. Committed to maintaining professional relationships and seeing the task through until completion.
Personable Member Service Representative offering over 15 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Knowledgeable and dedicated customer service professional with extensive experience both in the Customer Service and Claims industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
|
|
Equifax – Harrisburg, PA,
- Communicated with people from various cultures and backgrounds on application process.
- Inputted all gathered information and researched data on applicants into computer system using Prestige software.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Interviewed applicants and explained scope of different available benefits.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Created and optimized records management strategies to coordinate and protect information.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Dollar Tree – Durham, NC,
- Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
- Maintained suspicious claims database and prepared reports on for supervisors.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Maintained claims data in Type systems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Organized, planned, and documented materials for Unemployment claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Schneider National – City, STATE,
- Investigated and addressed system issues to enhance usability and improve functionality.
- Evaluated and adopted new technologies to address changing industry needs.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Resolved malfunctions with systems and programs through troubleshooting.
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors.
Rasmussen College, Green Bay, WI - Green Bay, WI,
- Dean's List / 4 semesters / 2010-2012
Bay Port High School - Green Bay, WI
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Word Choice
Resume Overview
School Attended
- Rasmussen College, Green Bay, WI
- Bay Port High School
Job Titles Held:
- Unemployment Claims Specialist
- Senior Customer Claims Representative
- System Analyst
Degrees
- Business Management
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
