um assistant program manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Based on my professional strengths and experience, I possess many of the skills and qualities that are essential for a successful career in this field. My experience in business operations, development, and implementation can be valuable in creating and executing project plans, while my background in healthcare, utilization review and case management can be useful in managing tasks and resources.

  • Platform: Windows XP, VISTA, Windows 11
  • Software: MS Office - Outlook, Word, Excel, Access, PowerPoint; Accounting Software - QuickBooks Pro
  • Electronic Medical Records (EMR) - EPIC, Meditec, Care Logic and Midas
  • Attention to Detail
  • Performance Quality Assurance
  • Time Management
  • Problem-Solving
  • Verbal and Written Communication
  • Inventory Management
  • Task Delegation and Prioritization
  • Budgeting and Forecasting
  • Team Collaboration
  • Productivity Improvement
  • Staff Training and Motivation
  • Client Rapport
  • Financial Administration
UM Assistant Program Manager, 09/2013 - 02/2021
Dacco Tampa, FL,
  • Monitored daily operations and enhanced processes to improve efficiency, as well as supervising employees in a utilization review department
  • Demonstrated ability to work well and collaboratively across multiple teams and departments to achieve business growth or profitability goals
  • Troubleshoot unpaid claim issues, denials and corresponded with insurance companies to resolve problems and prevent further delay in collection
  • Executed monthly audits to identify issues with patient’s insurance coverage and report discrepancies and or updates needed to the business office
  • Conducted precertification, concurrent reviews (mental health, substance abuse) with insurance companies using Medicaid guidelines from Interqual Criteria with a large caseload
  • Communicated with case managers, internal and external physicians from a variety of insurance companies while advocating for patient care
Chief Financial Officer, 04/2006 - 06/2013
Medidata Solutions Washington, DC,
  • Completed weekly payroll, performed auditing, bookkeeping activities, and budget preparation
  • Performed all accounts receivable/payable duties, and monthly bank reconciliations
  • Prepared and completed all monthly sales tax reports, all federal and state quarterly reports
  • Prepared annual income tax paperwork for all employees/1099 vendors
  • Recruited employees, maintained employee records, managed hiring/termination process, and exit interviews
  • Managed PTO and vacation schedules and maintained company databases
  • Improved financial status by analyzing results; identified trends; recommended actions
UR Department Supervisor, 05/2007 - 01/2009
Family Intervention Specialist City, STATE,
  • Successfully met and exceeded monthly insurance authorization requirements through actively engaging in communication and collaboration with various stakeholders to ensure smooth operations and financial success
  • Assessed department outcomes, monitored progress, completed production reports, performance evaluations, and made recommendations for improvement while ensuring deadline are met
Education and Training
Master of Business Administration: Business Administration, Expected in
State University of New York at Oswego - Oswego, NY
Status -
Bachelor of Arts degree: Psychology, Expected in
State University of New York - Oswego, NY
Status -
  • Project Management, Coursera - 2023
  • Real Estate Agent, Community Real Estate School - 2000

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Resume Overview

School Attended

  • State University of New York at Oswego
  • State University of New York

Job Titles Held:

  • UM Assistant Program Manager
  • Chief Financial Officer
  • UR Department Supervisor


  • Master of Business Administration
  • Bachelor of Arts degree

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