Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills
Strong problem solving ability
Telecommunications knowledge
High customer service standards
Education and Training
East High SchoolErie, PAExpected in 1997 ā āHigh School Diploma:General - GPA:
Experience
Danville Services Of Oregon Llc - Truck Dispatcher Tucson, AZ, 2016 - CurrentScheduled, executed, and monitored customer-specific freight pickup and delivery orders.Planned, coordinated, and tracked daily route assignments to drivers, efficiently.Recorded and maintained all load and tracking data into computerized dispatch system. Contacted and informed the customers about order status and related concerns.Handled and addressed various delivery and pick-up issues, professionally and effectively.Documented and communicated work-related information to appropriate personnel.
Lithia Motors - House Manager Santa Fe, NM, 09/2013 - 10/2015Administered medication under the direction of supervisorEnforced rules and consequencesFacilitated therapy groupsCommunicated with counselors in regards to resident's behaviorMonitored residents to ensure safety and security.Ā Planned menus, shopped and prepared meals Planned and scheduled social activities Provided emotional support.Ā Assisted residents through education with daily life/social skills, hygiene, and nutrition
The Hite Company - Cashier/Receptionist City, STATE, 08/2010 - 05/2013Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.Ā quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.Ā Courteously greet visitors and employees and cater to their special requests, needs and complaints.Ā Answer and forward phone calls to appropriate individuals and departments. Schedule customer bookings and guide them about available rooms and suites. Write letters and email using proper spelling, grammar, and punctuation. Prepare incoming and outgoing mail and packages. Oversee maintenance of the reception and waiting area. Coordinate customer payments and billing. Buy necessary supplies, snacks and refreshments. Maintain cleanliness of reception area. Work independently and collaboratively on assigned tasks
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