The Hite Company - Cashier/Receptionist
City, STATE, 08/2010 - 05/2013 Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.Ā quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.Ā Courteously greet visitors and employees and cater to their special requests, needs and complaints.Ā Answer and forward phone calls to appropriate individuals and departments. Schedule customer bookings and guide them about available rooms and suites. Write letters and email using proper spelling, grammar, and punctuation. Prepare incoming and outgoing mail and packages. Oversee maintenance of the reception and waiting area. Coordinate customer payments and billing. Buy necessary supplies, snacks and refreshments. Maintain cleanliness of reception area. Work independently and collaboratively on assigned tasks