Hello, I am Jessica Claire. I am currently employed as a Care Team Manager at Passionate care management. I have been employed here for almost five months. I received my Certified Phlebotomy Technician, my Certified Medical Assistant, and my Certified Nursing Assistant in four months. My career path is to continue helping others.
Skills
Training and Development
Problem Resolution
Team Building
Hiring and Training
Work Planning and Prioritization
Teamwork and Collaboration
Goal Setting
Scheduling and Coordinating
Complex Problem Solving
Team Leadership
Decision Making
Customer Service
Computer Skills
Time Management
Experience
Care Team Manager , 11/2022 - Current Change Healthcare Inc. – Nashville, TN,
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Implemented customer service process improvements to limit wait times.
Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Reviewed completed work to verify consistency, quality and conformance.
Medical Assistant, 08/2022 - 11/2022 Central Peninsula General Hospital – Soldotna, AK,
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Measured vital signs and took medical histories to prepare patients for examination.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Organized charts, documents and supplies to maintain team productivity.
Cleaned and maintained medical equipment following procedures and standards.
Documented notes during patient visits.
Responded to patient callbacks and phone-in prescription refill requests.
Educated patients about medications, procedures and physician's instructions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Contacted pharmacies to submit and refill patients' prescriptions.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Conducted insurance verification and pre-certification and pre-authorization functions.
Incorporated outside records into charts and EHR.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Labeled and completed lab requisitions using ICD and CPT coding.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Triage Medical Assistant, 04/2020 - 08/2022 Pepsico – Garden City, MI,
Contributed to office operations by triaging patients by severity of medical complaint.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Performed preliminary physical tests to accurately record results in patient history summary.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Educated patients about medications, procedures and physician's instructions.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Organized charts, documents and supplies to maintain team productivity.
Scheduled appointments for patients via phone and in person.
Certified Nursing Assistant, 12/2020 - 04/2021 Pitfire – Manhattan Beach, CA,
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Documented activities and recorded information in EMR system.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Used mobility devices to transport patients.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Delivered nursing assistance to residents in [Number]-bed [Type] care facility.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Attended to patients in [Number]-bed unit, continuously checking on needs and maintaining high standards of patient care.
Provided basic care to over [Number] patients per [Timeframe] by bathing and grooming patients, changing bedding and preparing meals.
Performed [Type] and [Type] treatments on [Number] patients daily.
Prepared examination and patient rooms for [Type] procedures, checking supply availability and laying out instruments.
Collected [Type] samples to complete [Type] tests for patient, checking for changes that indicated potentially dangerous conditions.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Cashier, 08/2020 - 11/2020 Company Name – City, State,
Assisted with purchases, locating items and signing up for rewards programs.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Scanned customer purchases, supporting transactions to streamline sales process.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Assisted customers with account updates, new service additions and promotional offers.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Monitored sales events, added new merchandise and rang up purchases.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Resolved issues with cash registers, card scanners and printers.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Increased sales [Number]% by suggesting specific purchases to customers.
Operated cash register, collected payments and provided accurate change.
Welcomed customers, offering assistance to help find necessary store items.
Properly verified customer identification for alcohol or tobacco purchases.
Processed [Number] transactions per day with exceptional accuracy.
Helped customers find specific products, answered questions and offered product advice.
Received payments for [Product or Service] and issued receipts.
Inspected items for damage and obtained replacements for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Cashier , 11/2019 - 01/2020 Company Name – City, State,
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Promoted specific item options to drive sales and achieve add-on purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Operated cash register, collected payments and provided accurate change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Properly verified customer identification for alcohol or tobacco purchases.
Resolved issues with cash registers, card scanners and printers.
Assisted customers with account updates, new service additions and promotional offers.
Increased sales [Number]% by suggesting specific purchases to customers.
Processed [Number] transactions per day with exceptional accuracy.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Received payments for [Product or Service] and issued receipts.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Monitored sales events, added new merchandise and rang up purchases.
Scanned customer purchases, supporting transactions to streamline sales process.
Welcomed customers, offering assistance to help find necessary store items.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Helped customers find specific products, answered questions and offered product advice.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Education and Training
Certificate of Completion : Certified Nursing Assistant , Expected in 01/2021 - Monroe Healthcare Training Academy - Monroeville, AL, GPA:
Certificate of Completion : Certified Medical Assistant , Expected in 10/2020 - Monroe Healthcare Training Academy - Monroeville, AL GPA:
Certificate of Completion: Certified Phlebotomy Technician, Expected in 10/2020 - Monroe Healthcare Training Academy - Monroeville, AL GPA:
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