transportation dispatcher contracted employee resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Ambitious student pursuing a Bachelors in Human Services degree eager to contribute developed knowledge. Skilled in Customer Relations and Problem Solving Abilities in many setting. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

  • Customer relations
  • Microsoft Office expertise
  • Inventory control
  • Courteous demeanor
  • Product organization
  • Sales expertise
  • Store maintenance
  • Problem-solving abilities
  • Clerical support
  • Point of sale systems proficiency
  • Drug inventory control
  • Pharmacy operations
  • Insurance billing
  • Workflow Optimization
  • Time management
  • Team building
  • Administrative support
  • Maintaining safe environments
  • Relationship development
Education and Training
Tidewater Community College Chesapeake, VA Expected in 08/2018 Associate of Applied Science : Social Work - GPA :
Colorado Technical University Colorado Springs, CO Expected in 09/2021 Bachelor of Science : Criminal Justice/ Human Services - GPA :
Booker T Washington High School Norfolk, VA Expected in 05/2013 High School Diploma : - GPA :
KIPP NYC College Prep The Bronx, NY Expected in High School Diploma : - GPA :
Taylorville Memorial Hospital - Transportation Dispatcher Contracted Employee
Taylorville, IL, 02/2020 - 05/2020
  • Checked paperwork prior to dispatching crew members to make sure that all details were accurate.
  • Created schedules and dispatched drivers to various sites.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Effectively resolved complaints by working closely with customers.
  • Added technicians' notes to system in case follow-up was needed.
  • Provided customers contacting call center with exceptional service and support.
  • Reported delays, accidents, or other traffic and transportation situations.
Baylor Scott & White Health - Pharmacy Technician
Philadelphia, PA, 11/2018 - 01/2020
  • Merchandised related products to drive pharmacy department sales.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Received, reviewed, dispensed and labeled over [300] prescriptions daily with expert accuracy.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Trained [4] new technicians to provide excellent customer service which resulted in 80% higher customer satisfaction scores.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Eliminated third-party rejection claims through .
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Placed orders for out of stock medications to ensure patients received their prescriptions on time.
  • Assisted staff members with drug inventory, purchasing, and receiving.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
Walgreens Boots Alliance - Customer Service Rep, Beauty Advisor, Photo Spec
City, STATE, 12/2015 - 11/2018
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Identified areas within the photo lab that could be improved and implemented new processes that resulted in greater overall efficiency.
  • Trained and guided employees on how to correctly process payments, print photos and merchandise products.
  • Received and processed face-to-face and online orders for photo prints and specialty items.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
  • Ordered all photo laboratory supplies, including toner, ink and paper, so that inventories were always maintained.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Oversaw the maintenance of lab printers and photo processing equipment to ensure consistent functionality.
  • Assisted customers with design projects that would be completed in the photo lab.
  • Tagged merchandise, updated signs and built displays for new and promotional products.
  • Kept counter and display areas in clean and neat fashion.
  • Cleaned workstation, tools and equipment.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked with managers to develop service improvement initiatives.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Tidewater Community College - Education Support Officer
City, STATE, 10/2014 - 10/2017
  • Maintained focused, inclusive and supportive learning environments.
  • Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Monitored reservations to track incoming parties and special events.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Kept watchful eye on front desk at all times to encourage protected library environment.
  • Provided assistance to patrons in regards to the library's computer system and gave instructions for logging onto the Internet.
  • Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts.
  • Checked circulation desk on basis to keep appropriate numbers of books and periodicals available to patrons.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Delivered accurate recordkeeping for all library inventory, including periodicals and books.
  • Helped complete admissions packets and submitted paperwork for review and processing.
  • Provided students with personalized educational, behavioral and emotional support.

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Resume Overview

School Attended

  • Tidewater Community College
  • Colorado Technical University
  • Booker T Washington High School
  • KIPP NYC College Prep

Job Titles Held:

  • Transportation Dispatcher Contracted Employee
  • Pharmacy Technician
  • Customer Service Rep, Beauty Advisor, Photo Spec
  • Education Support Officer


  • Associate of Applied Science
  • Bachelor of Science
  • High School Diploma
  • High School Diploma

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