Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.

Skills
  • Territory management
  • Safety processes and procedures
  • Transportation management
  • Logistics management
  • Dispatch of drivers
  • Oral and written communications
  • Issue resolution
  • Route planning
  • Critical decision-making
  • Interdepartmental communications
  • Company procedures
  • Job completion verification
  • Adjusting routes
  • Delegating work
  • Critical thinker
  • Data entry
Experience
03/2021 to Current
Transportation Dispatcher Falcon School District 49 Peyton, CO,
  • Oversaw bookkeeping and dispatching operations for towing, hauling, and roadside assistance services, including supervising 2-5 employees.
  • Reported delays, accidents or other traffic and transportation situations.
12/2017 to 01/2021
Manager Ace Hardware Livonia, MI,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
04/2013 to 12/2017
Assistant Manager of Operations Miami Parking Authority Miami, FL,
  • Built schedules, tracked hourly employee time and completed bi-weekly payroll for [Number] employees.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Conducted quality control inspections of work to monitor and resolve problems.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
12/1999 to 04/2013
Manager Ace Hardware Lockport, IL,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Facilitated month-end journal entries, account reconciliation and invoicing using quick books.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in store operations.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Employed active listening and resolution skills
  • To remedy employee conflicts.
Education and Training
Expected in 06/1989
GED:
Monrovia Adult School - Monrovia, CA
GPA:

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Resume Overview

School Attended

  • Monrovia Adult School

Job Titles Held:

  • Transportation Dispatcher
  • Manager
  • Assistant Manager of Operations
  • Manager

Degrees

  • GED

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