Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Skills
Territory management
Safety processes and procedures
Transportation management
Logistics management
Dispatch of drivers
Oral and written communications
Issue resolution
Route planning
Critical decision-making
Interdepartmental communications
Company procedures
Job completion verification
Adjusting routes
Delegating work
Critical thinker
Data entry
Experience
03/2021 to Current
Transportation DispatcherFalcon School District 49 – Peyton, CO,
Oversaw bookkeeping and dispatching operations for towing, hauling, and roadside assistance services, including supervising 2-5 employees.
Reported delays, accidents or other traffic and transportation situations.
12/2017 to 01/2021
ManagerAce Hardware – Livonia, MI,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Completed daily sales reports and analyzed metrics to identify trends.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Organized and updated schedules to optimize coverage for expected customer demands.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
04/2013 to 12/2017
Assistant Manager of OperationsMiami Parking Authority – Miami, FL,
Built schedules, tracked hourly employee time and completed bi-weekly payroll for [Number] employees.
Coached employees to work together to carry out daily functions and meet service objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Conducted quality control inspections of work to monitor and resolve problems.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
12/1999 to 04/2013
ManagerAce Hardware – Lockport, IL,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Facilitated month-end journal entries, account reconciliation and invoicing using quick books.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Assisted with training and onboarding of sales associates in store operations.
Completed daily sales reports and analyzed metrics to identify trends.
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