14 years experience as a Train Dispatcher.
Excellent management, planning, coordination, and communication skills.
Understand the joint goals for fuel rate usage and locomotive utilization
Able to assist in timely corrective action of engine failures
Able to originate, compile, maintain, and analyze reports to satisfy both internal and external customers.
Able to work non-standard work hours
Dispatch trains, engines, crews, and other employees as needed.
Assuring prompt and courteous handling of train, engine, and crew inquiries, requests, and problems.
Coordinate work with, corridor managers, train dispatchers, and field managers.
Handle multiple challenging interval customer interactions.
Generate reports and maintaining records and files as necessary.
De-escalating challenging customer service calls, and ensuring that issues are escalated where appropriate.
Learn and recall new material and work methods.
Deal with competing interests for available crew resources.
Able to read, understand, interpret, and evaluate technical and non-technical written material to make decisions, answer questions, and provide input to others.
Able to effectively handle conflict situations.
Ensure compliance with all railroad rules and regulations for safety and operations, and practice safe work habits to prevent on the job accidents and injuries.
Able to work non-standard hours.
Able to work with frequent direction and instruction from supervisors and peers.
Managed the day to day operations of a downtown retail store.
Managed payroll records of 3 to 5 employees.
Maintained the scheduling of hours for the employees.
Assisted in the buying and maintaining inventory for the store.
Managed paying state and city taxes for the store.
Provided manual calculations of insurance policies that either paid put or were cancelled.
This was necessary in certain cases that the computers could not properly handle.
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