Train Dispatcher resume example

Dispatch trains, engines, crews, and other employees as needed.

Assuring prompt and courteous handling of train, engine, and crew inquiries, requests, and problems. 

Coordinate work with, corridor managers, train dispatchers, and field managers. 

Handle multiple challenging interval customer interactions.

Generate reports and maintaining records and files as necessary. 

De-escalating challenging customer service calls, and ensuring that issues are escalated where appropriate.

Learn and recall new material and work methods. 

Deal with competing interests for available crew resources.

Able to read, understand, interpret, and evaluate technical and non-technical written material to make decisions, answer questions, and provide input to others.

Able to effectively handle conflict situations. 

Ensure compliance with all railroad rules and regulations for safety and operations, and practice safe work habits to prevent on the job accidents and injuries.

Able to work non-standard hours.

Able to work with frequent direction and instruction from supervisors and peers.