Tier 1 Associate Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Professional and dedicated individual with a proven track record of proven success and hard work that will be a major contributor to any organization that will enable top success to the company.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.


• Very strong customer service skills.

• Expert understanding of business processes.

• Experienced problem solver; consistency in decision making process

• Bilingual: Fluent Italian and moderate Spanish.

• Honest, client supportive and professionalism always displayed

• Teamwork oriented, responsible and reliable.

  • Critical thinking
  • Communication
  • Friendly, positive attitude
  • Time management
  • Reliable and trustworthy
  • Supervision
Carrier Corporation - Tier 1 Associate
Acworth, GA, 03/2017 - Current
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Conduct membership reviews for existing Members, update and upgrade plans as needed to ensure appropriate needs are satisfied.
  • Answer and process incoming overflow telephone calls.
  • Assist members and clients for car and Home insurance, payments.
  • Processing international driver license.
  • Run all the reports at the end of the night.
Aaa Auto Club - Travel Agent
Mount Pleasant, SC, 03/2017 - Current
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Explained benefits of purchasing travel insurance with clients.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Conduct membership reviews for existing Members, update and upgrade plans as needed to ensure appropriate needs are satisfied.
    Answer and process incoming overflow telephone calls.
    Assist members and clients in utilizing AAA maps and/or a PC based map program in planning both domestic and international traveldestinations with driving directions, marked maps, Triptiks, car rentals and hotel reservations.
  • Airfare, packages. Allianz travel insurance. Navigating multiple system in same time.
Stonebridge Companies - Restaurant Manager
Denver, CO, 02/2001 - 03/2018

Worked in a fast-pace, team-oriented environment.
Worked directly with customers modeling quality service to ensure total satisfaction.

Multi-tasked various administrative duties such as training new employees, answering phones, and operating multiple computer programs.

Conducted inventory, processed customer transactions, payroll and closing out the register.

  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Updated computer systems with new pricing and daily food specials.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Performed opening and closing procedures each day.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Education and Training
Liceo Scientifico, Sicilia, Italy Palermo, CA Expected in 06/1994 High School Diploma : - GPA :

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Liceo Scientifico, Sicilia, Italy
Job Titles Held:
  • Tier 1 Associate
  • Travel Agent
  • Restaurant Manager
  • High School Diploma

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