tier 1 associate resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Brand development/cohesion
  • Knowledge of Microsoft Word, Powerpoint, Advanced Excel, Mailchimps, Canva, Photoshop,
  • Magento, Shopify, V2k, Shipstation, and QuickBooks.
  • Fax and copy machine usage.
  • Ability to read electric construction plans.
  • Flexible to changing work conditions and possessing a high level of integrity.
  • Operate order picker pit truck, reach truck, and electric pallet jack.
  • Photoshop, Powerpoint
  • Ads, Microsoft Word
  • Advertising, Mod
  • APS, Organizational
  • B2b, Pallet jack
  • Brand development, Copy machine
  • Budget, Pick
  • C, Prime
  • Com, Processes
  • Content management, Project management
  • Creative problem solver, Quality
  • Client, Fast learner
  • Customer Service, QuickBooks
  • Ecommerce, Read
  • Editing, Recruitment
  • Email, Safety
  • E-mail, Sales
  • English, Scanner
  • ERP, Shipping
  • Fax, Staffing
  • Financial, Strategy
  • Financial management, Supervising
  • Forklift, Phone
  • Graphic, TV
  • Inventory, Troubleshoot
  • Korean, Websites
  • Lighting, Website
  • Managing, Website management
  • Marketing, Workflow
  • Meetings
  • Excel
  • Money
  • Office
  • Microsoft Office
  • Customer service
  • Coordination
  • Conflict resolution
  • Leadership
  • Analytical
  • Data management
  • Collaboration
  • Working collaboratively
Education and Training
Liberty University Lynchburg, VA Expected in 2013 B.S : Family & Consumer Science, Fashion Merchandising and Interior, Business. - GPA :
Carrier Corporation - Tier 1 Associate
Lakeland, FL, 07/2019 - Current
  • Support daily management of department duties, including allocating labor, assigning job duties, and supervising up to 30 associates.
  • Providing vacation coverage for Process Assistant and Area Manager.
  • Maintain a full understanding of RSR workflow and daily production goals.
  • Report to the Area Manager in safety, quality, productivity, and rates.
  • Review and report replen in APS, cages, u-boats, and pallets on washes at the EOS (end of shift).
  • Lead stand up meeting with associates to inform them of pick and stow numbers.
  • Report the buffer every an hour and call more stowers as needed.
  • Communicate with Inbound mod and Inbound ship dock accordingly to troubleshoot any issues and needs.
  • Plan, manage and adjust the daily workload and staffing to minimize the unplanned overtime.
  • Support and monitor other associates rates, TOT, and errors.
  • Assist in keeping the work area clean and organized.
  • Occasionally, train and assist associates to work correctly and safely.
  • Referring all job injuries and incidents immediately to the PA or Area Manager.
  • Participating in all flow meetings.
  • Clean and create spaces for prime pallet spaces and projects.
  • Operate order picker pit to pick customers' orders while following all proper loading and safety procedures at all times.
  • Remove and report damage and missing items from the bin.
  • Perform Trailer Dock Release and comply with safety standards and processes.
  • Assist in unloading pallets from the trailer to receive and sort them out.
  • Operate Reach forklift to stow or pick pallets from the rack.
  • Operate electric pallet jack to move or stow heavy pallets.
  • Resolve unexpected containers and items overages, and ensure everything is sellable.
  • Troubleshoot and resolve problems on backlogs; including printing ASIN labels, report damage or hazmat items, adding or revising expiration dates.
  • Identify and address errors in virtual and physical inventory counts.
  • Resolve stowers’ problems, improve operations, and provide exceptional support to complete their session.
  • Take out the items on the shelf to create a space for stowers to put in new products.
  • Read the scanner and pick correct merchandise from the shelves into totes and place it on the conveyor belt after completing order receipts.
  • Ensure that picked items are the correct quantity and not damaged and report any missing or damaged products to the system.
  • Estimate weight, size, and count items to pack in the correct container.
  • Seal the box using tapes and label tickets such as shipping labels, lithium battery labels, and heavy labels.
  • Take items out from totes and sort them out in proper bins.
  • Pick up any items on the floor and put it into amnesty bins.
  • Open all incoming packages, and sort them out according to their asins, sizes, weight, and quantity to stow on the assigned area.
  • Visually inspect the item for damage prior to stowing in the bin or in the damage totes.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Cambium Learning Group - Ecommerce Specialist
Ann Arbor, MI, 02/2019 - 04/2019
  • Website administration of three websites on three different platforms (,, and, including new product set up, eCommerce promotions, inventory, content management system for the page set up, editing, and updating.
  • Monitored monthly and weekly sales for industry trends and to improve sales growth.
  • Reported daily sales margin on two B2c websites.
  • Assisted with online advertising across multiple platforms including Youtube, Facebook, and Instagram.
  • Supported the resale department for order processing, creating new customers list, sending and updating new upcoming events to customers.
  • Took and edited pictures of products and models.
  • Organized and updated on ERP system and Shopify on B2b and B2C websites.
  • Worked with graphic designers to develop all assets for web stores including banner ads and product shots.
  • Created and sent a bulk email to customers.
  • Call and email customer service representative on B2b, B2c, and TV show sale - Provided accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Listed, processed orders, and shipped items on Amazon through Shopify.
  • Handled all aspects of business, including accounting, purchasing and web design.
  • Created, managed and automated orders and invoices using order management and invoicing software.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
T&J Electric Corporation - Assistant Project Manager / Office Manager
City, STATE, 08/2015 - 07/2018
  • Assisted in creating and managing budget, scheduled meetings and inspections, and processing Tenant Work Order’s.
  • Project management - comprehends and manages customers’ files, contract documents, submittals, and drawings.
  • Follow up any change order during projects and create invoices for the changes.
  • Review the project and ensure that electricians are performing the work correctly.
  • Prepared and reported monthly financial invoices and application to the client.
  • Identified and compared lighting fixture trends and prices.
  • Maintained inventory, ordered office and project supplies, and spoke with vendors.
  • Negotiated with supply companies to optimize savings.
  • Managed eBay seller account - answering e-mail, listing, and shipping products.
  • Supported recruitment efforts to include facilitate pre-employment documents and reported new hire documents to the state.
  • Protect and maintain confidential employee information.
Assa Incorporated - ECommerce Administrator
City, STATE, 06/2014 - 08/2015
  • Developed the Ecommerce strategy for Amazon and other marketplaces (ebay and Customer Service- contacted/ responded to customer’s feedback, email, phone calls.
  • Communicated with vendor and buyer over product.
  • Managed business accounts, sales, inventory, and marketing reports.
  • Delivered effective training and organizational learning that reinforces the need to watch and development of required skills.
  • Website management – design, uploaded and removed posts, adjusted inventory of items.
  • Financial management – refunded customers’ orders and collected money from Amazon, eBay, and another 3rd party marketplace.
  • Amazon FBA - Set up, monitored, received reimbursement, reported, and created removal items.
  • Tracked, reported damages and missing, and received a refund through USPS, NEMF, FedEx, UPS...etc.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Trained [Number] employees on best practices and protocol while managing teams to maintain optimal productivity.

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Resume Overview

School Attended

  • Liberty University

Job Titles Held:

  • Tier 1 Associate
  • Ecommerce Specialist
  • Assistant Project Manager / Office Manager
  • ECommerce Administrator


  • B.S

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