tier 1 associate resume example with 1+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Solutions-oriented problem-solver with fantastic multitasking and critical thinking skills. Detail-focused and dedicated to excellent customer service. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement.
Skills
Organization
Communications
Multi-tasking ability
Cash handling
Data entry
Bilingual
Experience
Tier 1 Associate, 07/2020 to Current Carrier Corporation – Charlotte, NC,
Followed company policies, procedures and practices.
Resolved problems, improved operations and provided exceptional service.
Worked flexible hours
Developed and maintained courteous and effective working relationships.
Developed team communications and information for meetings.
Supported interaction between employee's during group work activities using guided conversation.
Created, collected, and recorded data on employee progress to determine next steps for employee success.
Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
Honored confidentiality to safeguard employee's private information.
Collaborated with Management and quality to monitor progress of employee's and adjust instructional strategies to meet specific needs more efficiently.
Recognized, documented and advised on removal of hazards.
Provided instructions to staffers during fire drills including evacuation routes and proper reporting techniques.
Developed safety training procedures and documented into manuals for distribution to all staff members.
Conducted safety audits and investigated plant quality issues.
Helped probation and pretrial service officers carry out investigation and supervision duties, providing assistance and technical support in variety of areas.
Inspected facilities for adherence to fire, hazard and safety guidelines.
Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
Provided assistance in managing health and safety programs aligned with industry standards.
Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
Gathered information, prepared reports, and drafted correspondence related to cases.
Verified proper tracking in newly created databases of all employee's and instructors leaves, attendance, scores and overall performance.
Collaborated with team members to facilitate returns quickly and provided outstanding customer service.
Investigated and resolved customer inquiries and complaints quickly.
Grocery Stock Clerk, 01/2020 to 07/2020 Giant Eagle, Inc. – Franklin, PA,
Moved merchandise using pallet jacks and hand trucks.
Readied items for sales floor stocking by affixing tags and preparing pallets.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Interacted with guests in friendly and knowledgeable way.
Scanned shelves and product cases to locate expired, outdated and spoiled items.
Unloaded arriving product stock and moved to store display areas.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Checked for outdated and overripe grocery items and removed from inventory.
Labeled products, rotated stock and fronted merchandise for appealing display.
Responded to customer requests for products, services and company information.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Front End Cashier, 07/2019 to 12/2019 The Tjx Companies, Inc. – Lenexa, KS,
Reviewed and resolved differences between accounting information and cash drawer.
Greeted customers and responded to requests for information by providing excellent customer service.
Balanced cash drawer at beginning and end of shift.
Performed cash, card and check transactions for customer purchases.
Operated cash register.
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Informed front end manager of equipment repair and replacement needs to maintain operations.
Assisted customers by answering questions and fulfilling requests.
Answered questions about store policies and concerns to support positive customer experiences.
Processed exchanges and returns by processing them in company database.
Managed customer volumes during peak times to minimize wait time for customers by insuring all registers were staffed.
Maintained organized and orderly front end.
Approached every question or concern in a courteous, respectful, and calm manner to successfully address customer needs.
Educated customers on promotions to enhance sales.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution when needed.
Education and Training
High School Diploma: , Expected in 05/2020 to South High School - Denver, CO GPA:
: , Expected in to Community College Of Denver - Denver, CO GPA:
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