A Manger with +10 years of ex perience in directing store operations. Proven team leader with track record in developing revenue goals, and ex ceed sales objectives.
Budgeting and Finances Ex pert
Customer Ex perience Ex pert
Microsoft Office Ex pert
Management Ex pert
Training Ex pert
Outlook 2016 Ex pert
Scheduling Ex pert
Accruals, Record keeping
ADP payroll, Safety
Handle cash, Store Manager
Cash handling, Store management
Resolve customer complaints
Customer service skills
09/2019 to Current
Terminal Operations SupervisorGreyhound Bus Transit － Atlanta, Georgia
Ensured that all D.O.T. and company physicals for the drivers were completed in a timely manner, and all regulatory Drug and Alcohol testing was completed according to company and D.O.T. policy and regulations
Responsible for direct supervision of 90 drivers and terminal staff.
Ensured all outbound loads and drivers met DOT rules and standards before departure from the terminal.
Organized schedules for roughly 90 drivers to ensure on-time deliveries and pick-ups for the customer
Managing terminal drivers and personnel responsible for terminal KPIs Ensure DOT and FMSCA regulatory compliance maintaining high standards of performance across the terminal.
Responsible for driver scheduling and extra-borad management.
Review driver grievances review employment history for hourly personnel based on company's guidelines Oversee the entire terminal, including driver and dispatch personnel .
Assists City Manager in ordering merchandise and record keeping to include ADP payroll, scheduling and cash register deposits and receipts.
Managed employee records to include processing new employees, maintaining sick and vacation accruals, ensuring benefits deductions, entering garnishment, and performed employment verifications entered data necessary to process and generate payroll checks, subcontractor payments, and issuing various payments.
Hired, trains, develops, monitors, and evaluates performance of staff. Reviews and recommends personnel actions for approval
Receives and counts cash; maintains cash book or other control record
Completion of new employee profiles, payroll, AP/AR, benefits enrollments and other clerk/accounting functions.Files and maintains clerical records
Daily zoom meetings with District Manager and Regional Mangers going over terminal performance and Safety procedures
10/2014 to 09/2019
Store/Assistant Manager/Management TraineeStarbucks － Atlanta, GA
Collaborated with store manager to realize store goals, enhance customer experience, and motivate and empower employees.
Interview and hire hourly employees.
Assist store manager with payroll, scheduling, and cash deposists
Assist with opening new stores and staffing
Train new supervisors on how to create success for a multi-million-dollar business, create and develop great teams, and building a meeting place in your community that nurtures.
Utilizes and provides direction to partners during their shift on the use of operational train new supervisors on coaching skills, coffee/ tea passion and business acumen, all to build their understanding of store management.
Managing the store's financial performance, and managing safety and security within the store.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
planning and execution
Developing strategic and operational plans for the work group, managing execution, and measuring results:
- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
05/2010 to 10/2014
Assistant ManagerDollar Tree － Marietta, Georgia
Able to perform all opening and closing procedures in the absence of the Store Manager Assist the Store Manager in protecting and securing all company assets, including store cash Adhere to all policies and procedures including safety guidelines Maintain a professional and friendly environment with customers, subordinates and supervisors Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery W hen the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information Assist the Store Manager in ensuring proper staffing coverage on a daily basis Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates Promotional effectiveness of store-front fix tures and displays Assist in the management of sales effectiveness of seasonal areas in the store Coordinate appropriate signage utilized in the Process damaged merchandise on a daily basis Assist in the management of store supplies and ex pense control Assist with merchandising and maintaining the checkout area to max imize impulse sale.
Responsible for assisting with the day-to-day operations of their store.
This includes scheduling, ordering and
processing of merchandise, and managing employees.
Hire and interview
Train employees, assisting customers, and organizing the store.
Responsible for assigning tasks and duties to employees and making sure those tasks are done on time.
Motivate and inspiring employees to work hard to increase store sales
Duties include store closing and opening, handling of store cash, creating safety guidelines, and processing
documents and reports.
Education and Training
GEDGwinnett Technical College － Lawrenceville, Georgia