Terminal Manager Dispatch Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Self-motivated Office Manager with 30-year track record of managing company administrative and operational needs. Proactive and organized professional well-versed in documentation, compliance and cost control.

Motivated to improve day-to-day needs and project requirements.

  • Office Management - Team building & Supervision
  • Collections & Customer Service - Invoicing, Quick Books, AIA
  • Warehouse safety
  • Team Supervision
  • Vendor management
  • Friendly, positive attitude
  • Troubleshooting
  • FMCSA, EPA, and OSHA regulations compliance
  • MS Office suite
  • Project planning
07/2015 to Current Terminal Manager - Dispatch F45 Training | Austin, TX,
  • Perform credit analysis to determine the approval of customer lines of credit.
  • Developed and implemented cost/rating structures for all customers, resulting in a business growth.
  • Dispatched drivers and tracked on-time deliveries.
  • Directed and coordinated activities of transport personnel responsible for loading, transporting, and offloading of product.
  • Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
  • Hired and trained new employees on warehouse safety and company policies.
  • Communicated with dispatched personnel and drivers to ensure efficiency.
  • Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle and industrial accident reports and assisted in investigations as necessary.
  • Directed day-to-day warehouse activities and set long-term goals.
  • Test and trained all personnel for TSA Homeland Security Certification
12/2008 to 03/2014 Accounts Receivable Manager Medstar Research Institute | Chevy Chase, MD,
  • Processed/managed all billing in Quickbooks, Alkon Command and AIA, monthly & weekly
  • Report directly to CEO and Controller, on sales/materials, inventory as well as carrying out cost analysis
  • Prepared quarterly local state tax reports for controller
  • Worked closely with Project Managers to ensure correct monthly billing.
  • Tracked all contracts through our accounting system which included all detailed invoices thru AIA billing
  • Reported all revenue numbers to Sales and Field mangers, CEO, Controller
  • Track & calculated commission for all salespersons, on a monthly and yearly basis.
  • Responsible for accurate records of all receivables, and revenue reports for month end.
  • Collection calls for all past due accounts
  • Processed all outgoing mail, price list and introductory packages to new customers.
  • Assisted sales staff with new customer rating/pricing packages, customer leads, sales
  • Interaction with customers and acquire new accounts.
  • Successfully handled installation of new software and training procedures, office inventory and ordering
  • Assist Accounts Payable Department with back up for contractors
  • Prepare employee time sheets/cards for HR department for ADP.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
09/2006 to 08/2008 Partner/Business Owner Freight Connections | City, STATE,
  • Acquired and set up of all required licenses, insurance policies, permits and registrations Responsible for the training and development of employees Managed and oversaw administrative functions to ensure all paperwork was processed efficiently.
  • Negotiate the purchase of office supplies and equipment in accordance with budgetary restrictions Handled work related to monthly billing and sales reports.
  • Assessed all aspects of business operations to implement realistic annual budget.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Stayed abreast of all federal regulations to ensure compliance of organization's processes.
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Mentored newly hired employees to take on responsibilities and tasks with understanding.
05/1993 to 02/2005 Operations Manager Tech Transportation, Inc | City, STATE,
  • Manage all daily operational functions for a national truckload and LTL transportation company.
  • Routing of all long-haul inbound and outbound truckloads, LTL.
  • Dispatch all local and regional driver's including local pick-up and deliveries, driver daily schedules.
  • Recruited and managed a team of more than 30 employees Negotiated pay scales for employees and owner operators Established joint ventures with other carriers.
  • Assisted sales staff with new customer rating/pricing packages, customer leads, and sales reporting Interaction with customers and acquire new accounts.
  • Implemented all applicable industry software such as, drivers log (HOS), freight billing, Quick Books.
  • Successfully handled DOT audits and complaint reviews and procedures Oversee insurance claims, freight claims (OS&D), road accidents, and traffic violations.
  • Identified and made recommendation for process improvements.
  • Managed the HR function in the areas of staffing and training.
Education and Training
Expected in 1991 Associates Degree | Science, Administrative Medical Assistance New England Institute of Technology, Warwick, RI GPA:
Expected in 1990 High Diploma (GED) | CCRI, Lincoln, RI GPA:

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Resume Strength

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Resume Overview

School Attended
  • New England Institute of Technology
  • CCRI
Job Titles Held:
  • Terminal Manager - Dispatch
  • Accounts Receivable Manager
  • Partner/Business Owner
  • Operations Manager
  • Associates Degree
  • High Diploma (GED)

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